Agency Manager at Clinix Health Group (Pty) Ltd

JOB SUMMARY

• The Agency Manager is responsible for the strategic, operational, and financial management of the Clinix Health Group Agency function. The role plans, organises, executes, and monitors all clinical and non-clinical agency staffing activities across the Group, ensuring optimal utilisation of agency resources, cost efficiency, operational effectiveness, regulatory compliance, and service excellence.
• The incumbent drives workforce optimisation initiatives, recruitment strategies, stakeholder engagement, and continuous improvement programmes that support business performance and quality patient care.

REQUIREMENTS

Essential

• Bachelor's Degree or Diploma in Nursing, Human Resources, Business Management, Healthcare Management, or a related field.
• Relevant Management Qualification will be advantageous.
• Valid registration with the South African Nursing Council (SANC) where applicable for clinical agency management functions.

Experience

• Minimum 5 years' experience in healthcare staffing, workforce management, nursing operations, agency management, or a related environment.
• Previous management experience with responsibility for recruitment, workforce planning, and operational performance.
• Experience in budgeting, reporting, and stakeholder management.
• Demonstrated success in implementing workforce optimisation initiatives.

Knowledge and Skills

• Workforce planning and resource optimisation
• Recruitment and talent acquisition
• Healthcare staffing and nursing operations knowledge
• Financial and budget management
• Governance, compliance and risk management
• Strategic planning and execution
• Data analysis and reporting
• Client and stakeholder relationship management
• Negotiation and influencing skills
• Leadership and people management
• Communication and presentation skills
• Problem solving and decision making
• Computer literacy and advanced reporting skills

Key Competencies

• Strategic Thinking
• Leadership
• Planning and Organising
• Results Orientation
• Client Centricity
• Financial Acumen
• Problem Solving
• Relationship Building
• Commercial Awareness
• Change Management
• Achievement Orientation
• Resource Management

Key Performance Areas (KPIs)

• Agency cost reduction and optimisation
• Agency staff utilisation rates
• Time-to-fill vacancies and placement effectiveness
• Staff retention and competency compliance
• Budget management and cost control
• Customer satisfaction and stakeholder engagement
• Regulatory and audit compliance
• Reporting accuracy and timeliness
• Workforce productivity improvements
• Revenue growth and business development outcomes
• Regulatory and audit compliance
• Reporting accuracy and timeliness
• Workforce productivity improvements
• Revenue growth and business development outcomes

DELIVERABLES

Agency Operations and Workforce Optimisation

• Develop and implement the Agency operational strategy and annual business plan.
• Monitor and control agency staffing processes across all facilities.
• Optimise agency utilisation to improve workforce efficiency and reduce operational costs.
• Develop and maintain staffing frameworks, availability tracking systems, and resource allocation tools.
• Advises on staffing ratios, utilisation trends, and workforce requirements.
• Establish and manage standard operating procedures for agency services.
• Identify process improvement opportunities and implement efficiency initiatives.
• Advises on scheduling and placement of agency personnel across business units.
• Drive operational excellence and service delivery standards throughout the agency function.

Recruitment, Talent Management and Staff Development

• Lead the recruitment, onboarding, induction, and orientation of agency personnel.
• Ensure a consistent recruitment and selection process across all facilities.
• Develop workforce planning initiatives aligned to business needs.
• Monitor agency staff performance and establish performance management frameworks.
• Ensures CPD compliance at point of engagement of temp staff
• Partner with operational leaders to identify workforce gaps and succession requirements.

Business Development and Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Promote and market Clinix Agency Services within healthcare and related sectors.
• Identify new business opportunities and service offerings.
• Collaborate with hospital management teams to improve workforce utilisation and service delivery.
• Manage relationships with regulatory bodies, professional councils, and external partners.
• Ensure high levels of customer satisfaction and service excellence.

Financial Management

• Develop and manage the agency budget.
• Monitor expenditure, staffing costs, and utilisation trends.
• Identify and implement cost-saving initiatives.
• Prepare and analyse financial and operational reports.
• Track agency performance against financial and operational targets.
• Ensure appropriate forecasting, resource planning, and budget control processes are maintained.
• Manage agency profitability and sustainability.

Governance, Compliance and Risk Management

• Ensure compliance with applicable legislation, healthcare regulations, company policies, and agency procedures.
• Monitor and audit agency-related processes and controls.
• Review incidents, identify trends, and implement corrective actions.
• Ensure governance standards are maintained across agency operations.
• Manage risk within the agency function and contribute to organisational risk mitigation initiatives.
• Maintain accurate reporting and documentation practices.
• Drive quality assurance and continuous improvement initiatives.

Reporting and Performance Management

• Establish performance metrics and agency dashboards.
• Analyse workforce, utilisation, and operational data.
• Produce management reports and business intelligence insights.
• Monitor agency KPIs and implement performance improvement plans.
• Provide recommendations to senior management based on data analysis and workforce trends.

Closing Date 15 October 2026