Agent: Call Out Coordinator at Capitec Bank

Purpose Statement

• To provide an excellent service to Capitec Bank clients by ensuring Cash devices are functional. This is achieved by logging calls with Vendors (email and telephonically) or schedule legitimate access Cash device cubicle as requested, coordinating 3rd party callouts, following up and ensure that all 3rd parties arrive at the agreed times, continuous management of Vendor SLA`s (MTTR), providing feedback to branches and compiling stats for reporting purposes. 

Experience

Previous experience in any of the following environments will be advantageous:

• Contact centre (inbound customer service)
• Logistics
• Supply chain management
• Banking
• Cash-in-transit

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Business Management

Knowledge

• Supplier management
• Cash-in-transit industry knowledge

Skills

• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record