Agent: Contact Centre (Woodmead Block F) at Altron Managed Solutions

Job Description

Key Output

• Ability to answer the telephone professionally while providing solutions and answers on Altron HealthTech related queries.
• Resolve general and technical queries using all platforms, i.e., telephonically and or remotely.
• Provide PMA based troubleshooting.
• Manage and resolve customer complaints.
• Proper logging of every client interaction using provided business systems and according to standard operating   procedures.
• Follow up customer calls where necessary.
• Query escalation using proper channels.
• Ability to grasp and guide clients through Altron HealthTech products and services as well as third-party products.
• Ensure all support service levels are met.
• Client training on PMA, and third-party products
• Ability to conduct basic Installations on inhouse products.

Skills

• Matric
• Diploma (or similar) an advantage.
• A+, N+ or MCSE certificate
• PMA applications background
• Knowledge of Switching products would be advantageous.
• Basic Network and Windows skills

Education

• National Certificate Level 4 (N4) / Grade 12