Agent (Debt Administration) at Unifi Group

Key Responsibilities:

• Manage and process debt review applications in compliance with the National Credit Act.
• Liaise with Debt Counsellors and clients to negotiate payment plans and follow up on payments.
• Maintain accurate client records and handle all related documentation and correspondence.
• Prepare reports, issue statements, and escalate unresolved accounts as needed.
• Administer paid-up accounts and process refunds to clients and Debt Counsellors.
• Ensure compliance with POPIA, company policies, and regulatory requirements.
• Deliver excellent customer service and meet all deadlines with urgency and professionalism.

Requirements:

• Grade 12 / Matric (essential).
• Demonstrated knowledge on National Credit Act, Debt Review processes and rules.
• Exceptional performance and attendance record with Unifi.
• Proficient in Google workspace.
• Strong administrative and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle high volumes of work under pressure.
• High level of integrity and confidentiality.