Fresh Jobs at Unifi Group

Responsibilities: 

• Recover and manage outstanding debts while maintaining accurate records.
• Negotiate payment plans and locate clients through various sources.
• Handle inquiries and complaints with professionalism.
• Use spreadsheets for tracking and reporting.
• Collaborate effectively and uphold Unifi’s values.
• Meet performance goals and deadlines while following company policies.

Requirements:

• Fluent in English, Afrikaans, isiXhosa (would be an advantage).
• At least 1-years' experience as a call center agent.
• Matric / Grade 12.
• Exceptional organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills

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Key Responsibilities:

• Manage and process debt review applications in compliance with the National Credit Act.
• Liaise with Debt Counsellors and clients to negotiate payment plans and follow up on payments.
• Maintain accurate client records and handle all related documentation and correspondence.
• Prepare reports, issue statements, and escalate unresolved accounts as needed.
• Administer paid-up accounts and process refunds to clients and Debt Counsellors.
• Ensure compliance with POPIA, company policies, and regulatory requirements.
• Deliver excellent customer service and meet all deadlines with urgency and professionalism.

Requirements:

• Grade 12 / Matric (essential).
• Demonstrated knowledge on National Credit Act, Debt Review processes and rules.
• Exceptional performance and attendance record with Unifi.
• Proficient in Google workspace.
• Strong administrative and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle high volumes of work under pressure.
• High level of integrity and confidentiality.