Agent (Collections - Recoveries) at Unifi Group

Responsibilities: 

• Recover and manage outstanding debts while maintaining accurate records.
• Negotiate payment plans and locate clients through various sources.
• Handle inquiries and complaints with professionalism.
• Use spreadsheets for tracking and reporting.
• Collaborate effectively and uphold Unifi’s values.
• Meet performance goals and deadlines while following company policies.

Requirements:

• Fluent in English, Afrikaans, isiXhosa (would be an advantage).
• At least 1-years' experience as a call center agent.
• Matric / Grade 12.
• Exceptional organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills