Agent: Service Desk Technology Services (Temporary Contract) at Capitec Bank

Purpose Statement

• To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.

Minimum

Experience

• This role is suitable for first entry into employment.
• 1 year of basic MS Office suite experience

Ideal

• Telephonic technical support experience, preferably in a Service Centre environment
• 2 years+ experience in Basic IT Hardware and Software Support
• Client Service Principles

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Information Technology - Computer Science

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology

Knowledge

Minimum

• Cooperation and relationship building with people

Ideal

• Basic IT Hardware and Software Support
• Client Service principles

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Analytical Skills

Competencies

• Deciding and Initiating Action
• Working with People
• Persuading and Influencing
• Presenting and Communicating Information
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys