AI Engineers (Low-Code) Junior/Mid and Senior at Badger Holdings (Pty) Ltd

What You’ll Be Doing

This role sits across Junior, Mid and Senior levels. The scope grows with you.

Design & Deploy Intelligent Agents

• Configure and deploy conversational AI + automated agents in Microsoft Copilot Studio.
• Turn real business processes into clean workflow logic that measurably reduces effort and cycle time.
• Make every interaction feel like Badger: accurate, fast, and on-brand.

Connect the business end-to-end

• Integrate agents with channels like WhatsApp and internal tools via standard/custom connectors.
• Build secure connections to CRM, portals, and core operational systems.
• Automate customer engagement tasks so data moves correctly and securely, without manual handoffs.

Keep production healthy

• Monitor performance using telemetry and feedback; continuously improve accuracy and customer satisfaction.
• Apply ALM best practices: environments, versioning, release discipline, rollback plans.
• Diagnose and fix logic/integration issues fast; evaluate platform updates that actually matter.

Be the translator and multiplier

• Partner with business leaders to map goals - workflows - measurable outcomes.
• Explain what you built in plain language: what it does, what it doesn’t, and how to use it.
• Create lightweight documentation (logic maps, “how-to” guides) and enable teams to adopt what you ship.

Requirements

What we’re looking for (must-haves)

• Strong hands-on experience in the Microsoft stack: Copilot Studio, Power Automate, SharePoint, Microsoft Forms.
• Proven integration work with CRMs (e.g., HubSpot, Salesforce) and modern contact-centre platforms (e.g., ConnexAI).
• Ability to design complex logic for messaging and orchestration (e.g., WhatsApp/Messenger + internal workflows).
• Comfortable with APIs and testing integrations through connectors (you don’t need to be a backend engineer, but you can think like one).
• Can translate business requirements into logic—and communicate tradeoffs to non-technical stakeholders.
• Governance mindset: working knowledge of POPIA/GDPR, privacy, and ethical AI basics.
• Comfortable in Agile: iterate, ship, learn, improve.

Experience Levels

SENIOR:

Minimum Qualifications

• Minimum: Matric and 5+ years automation/agent delivery (low-code acceptable) with enterprise integrations
• Preferred: Degree/diploma + advanced platform + governance exposure (POPIA/GDPR)

MID:

Minimum Qualifications

• Minimum: Matric + either
• 3 - 4 years of Power Platform delivery, or
• Relevant diploma/degree + 2 years delivery
• Preferred: PL-200 + Azure fundamentals (AZ-900) + proven CRM/call-centre integrations

JUNIOR:

Minimum Qualifications

• Minimum: Matric and 1 of:
• Power Platform certificate (PL-900 or PL-100/PL-200), or
• Portfolio showing 2 automations/agents (screenshots + logic map + outcomes)
• Preferred: Diploma (IT/IS) or equivalent experience in ops automation

Nice-to-haves

• Basic Python scripting or expressions inside low-code environments.
• Understanding of RAG and strong prompt patterns (grounding, constraints, evaluation).
• API validation with Postman.
• Exposure to Azure AI Foundry and/or MLOps concepts for more advanced deployments.