Job Openings at Badger Holdings (Pty) Ltd

What You’ll Be Doing

This role sits across Junior, Mid and Senior levels. The scope grows with you.

Design & Deploy Intelligent Agents

• Configure and deploy conversational AI + automated agents in Microsoft Copilot Studio.
• Turn real business processes into clean workflow logic that measurably reduces effort and cycle time.
• Make every interaction feel like Badger: accurate, fast, and on-brand.

Connect the business end-to-end

• Integrate agents with channels like WhatsApp and internal tools via standard/custom connectors.
• Build secure connections to CRM, portals, and core operational systems.
• Automate customer engagement tasks so data moves correctly and securely, without manual handoffs.

Keep production healthy

• Monitor performance using telemetry and feedback; continuously improve accuracy and customer satisfaction.
• Apply ALM best practices: environments, versioning, release discipline, rollback plans.
• Diagnose and fix logic/integration issues fast; evaluate platform updates that actually matter.

Be the translator and multiplier

• Partner with business leaders to map goals - workflows - measurable outcomes.
• Explain what you built in plain language: what it does, what it doesn’t, and how to use it.
• Create lightweight documentation (logic maps, “how-to” guides) and enable teams to adopt what you ship.

Requirements

What we’re looking for (must-haves)

• Strong hands-on experience in the Microsoft stack: Copilot Studio, Power Automate, SharePoint, Microsoft Forms.
• Proven integration work with CRMs (e.g., HubSpot, Salesforce) and modern contact-centre platforms (e.g., ConnexAI).
• Ability to design complex logic for messaging and orchestration (e.g., WhatsApp/Messenger + internal workflows).
• Comfortable with APIs and testing integrations through connectors (you don’t need to be a backend engineer, but you can think like one).
• Can translate business requirements into logic—and communicate tradeoffs to non-technical stakeholders.
• Governance mindset: working knowledge of POPIA/GDPR, privacy, and ethical AI basics.
• Comfortable in Agile: iterate, ship, learn, improve.

Experience Levels

SENIOR:

Minimum Qualifications

• Minimum: Matric and 5+ years automation/agent delivery (low-code acceptable) with enterprise integrations
• Preferred: Degree/diploma + advanced platform + governance exposure (POPIA/GDPR)

MID:

Minimum Qualifications

• Minimum: Matric + either
• 3 - 4 years of Power Platform delivery, or
• Relevant diploma/degree + 2 years delivery
• Preferred: PL-200 + Azure fundamentals (AZ-900) + proven CRM/call-centre integrations

JUNIOR:

Minimum Qualifications

• Minimum: Matric and 1 of:
• Power Platform certificate (PL-900 or PL-100/PL-200), or
• Portfolio showing 2 automations/agents (screenshots + logic map + outcomes)
• Preferred: Diploma (IT/IS) or equivalent experience in ops automation

Nice-to-haves

• Basic Python scripting or expressions inside low-code environments.
• Understanding of RAG and strong prompt patterns (grounding, constraints, evaluation).
• API validation with Postman.
• Exposure to Azure AI Foundry and/or MLOps concepts for more advanced deployments.

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What you’ll own

Build production AI systems

• Architect, build, and run conversational agents and automated workflows that deliver measurable efficiency (time saved, faster resolution, lower cost-to-serve).
• Turn model capability into product-grade behaviour: fast, accurate, resilient, and easy to operate.

Integrate and orchestrate the stack

• Connect AI systems to messaging channels (e.g., WhatsApp, Microsoft) and orchestrate across our CRM and self-service portals.
• Design clean integration patterns (APIs, events, connectors) so data flows reliably end-to-end.

Operate like an engineer, not an experimenter

• Use telemetry, tracing, and DevOps practices to monitor performance, troubleshoot issues, and iterate quickly.
• Improve speed, stability, and quality continuously - without breaking trust.

Partner with the business (without losing the plot)

• Work with business leaders to shape AI features and prioritise what matters.
• Explain complex behaviour and data insights in plain language. Make tradeoffs explicit.

Guardrails, governance, and security

• Build with privacy and ethics as defaults: POPIA/GDPR.
• Treat governance as a design constraint, not paperwork.

Multiply the team

• Maintain clean version control, documentation, and runbooks.
• Host deep dives and mentorship to raise the technical bar across the team.

Requirements

What we’re looking for (must-haves)

• Strong Python and real experience shipping with frameworks/APIs such as Azure OpenAI, OpenAI API, LangChain, Microsoft agent frameworks, or similar.
• Hands-on experience with Azure AI Foundry (deployment, experimentation, evaluation; fine-tuning where relevant).
• Proven work building RAG / knowledge-grounded systems (retrieval strategy, chunking, embeddings, reranking, evaluation) using vector databases.
• Solid backend fundamentals: APIs, integrations, auth, and validation/debugging using tools like VS Code and Postman.
• Engineering discipline: modular design, testing, and CI/CD for scalable, production-grade delivery.

Experience Levels

SENIOR:

Minimum Requirements

• Minimum: Matric and 6 - 10+ years engineering with ownership of architecture, reliability, and delivery outcomes
• Preferred: Degree/diploma + Azure AI Foundry exposure

MID:

• Minimum: Matric and 3 - 5 years software engineering (Python-heavy), including production APIs/integrations
• Preferred: Degree/diploma + cloud exposure (Azure) + some CI/CD

JUNIOR:

Minimum Requirements

• Minimum: Matric + proof of coding competence (portfolio) in Python + basic API work
• Preferred: Diploma/Degree (CS/Eng/Maths/Stats/Data Science) or intensive software bootcamp + strong portfolio

Nice-to-haves

• MLOps / runtime: Docker, containerised deployments, automated lifecycle management.
• Familiarity with the Microsoft automation ecosystem (Power Automate, Copilot Studio) and CRM integrations (e.g., HubSpot/Salesforce).
• Exposure to call-centre integration patterns (e.g., ConnexAI) and real-time routing/agent assist environments.

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OUTPUT/CORE TASKS:

• Meticulously assess the risk factors of potential clients and establish coverage terms.
• Implement guidelines that ensure a balanced ratio of favourable risks, minimizing claim costs, and enabling the company to provide insurance at a competitive price.
• Comprehensive understanding of risk analysis, the ability to analyse data, and make informed decisions.
• Examine insurance proposals, ensure compliance and adherence.
• Ability to negotiate terms with clients and insurers.
• Draw up a quote for competitive insurance premiums.
• Achieve performance targets.
• Follow applicable insurance laws.
• Ability to provide feedback to manager in the form of reports.

Requirements

SKILLS (all essential):

• Analytical skills
• The ability to work with customers from a range of backgrounds.
• Confident decision making skills.
• Attention to detail
• Excellent oral and written communication skills and ability to professionally represent your Department
• Negotiating & closing skills
• Ability to work under pressure and be flexible as part of a team
• Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances.
• Ability to prioritise and manage own workload amid conflicting demands and busy work periods.

KNOWLEDGE/QUALIFICATION:

• Matric
• Intermediate level knowlwdge of MS suite
• Must be proficient with the keyboard and IT applications
• RE5

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Description

• Support, guide, and lead the sales team.
• Training new members of the sales team
• Define sales objectives and goals and develop sales strategies and tactics
• Manage and motivate a team of sales representatives to increase company revenue and achieve sales targets
• Monitoring sales performance, evaluate sales team performance and addressing issues when necessary
• Completing sales reports and other administrative work
• Addressing customer/partners service issues that need to be escalated
• Selling products or helping sales staff negotiate and close deals
• Train and coach sales team members and provide support and corrective measures
• Foster teamwork, collaboration, communication, and customer satisfaction and loyalty
• Assign work and allocate resources appropriately and as needed
• Supporting the sales management team as needed.

Requirements

• Must be able to adapt to change quickly
• Must be able to coach and be able to influence individuals.
• Must be passionate, disciplined, Persistent, Accountable and be able work well with others.
• Leadership skills  
• Computer literacy (Microsoft word, Excel, Outlook, etc.)
• Insurance/Broker/Sales/Underwriting background.
• Minimum of 12 months’ work experience in sales.
• Management Skills; Leadership; Motivational Skills; Strong Communication Skills; Multitasking; Customer

Qualifications:

• Short term insurance qualification
• RE Compliant

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Key Responsibilities:

Relationship Management:

• Develop and maintain strong, professional relationships with dealership staff, management, and key stakeholders to promote trust and mutual business growth. 

Sales Execution:

• Promote and sell insurance products (including motor, short-term, and value-added services) through dealership channels, achieving monthly and quarterly targets.

Client Visits & Field Work:

• Conduct regular on-site visits to assigned dealerships to provide training, sales support, product updates, and performance reviews.

Training & Support:

• Conduct onboarding and refresher training sessions for dealer staff on insurance products, compliance processes, and quoting systems.

Lead Generation & Conversion:

• Work closely with dealer teams to generate qualified insurance leads and convert them into policies through follow-ups and client engagement.

Reporting & Insights:

• Track and report on sales activities, dealer performance, and market trends. Provide feedback for continuous improvement of sales strategies and product offerings

Compliance & Quality Assurance:

• Ensure that all sales activities are conducted in line with regulatory requirements, Treating Customers Fairly (TCF) principles, and company standards.

Requirements

Education:

• Matric (required)
• Relevant diploma or degree in Sales, Marketing, or Insurance (preferred) Regulatory Exam (RE5) and FAIS credits (beneficial)

Experience:

• 2–5 years' experience in insurance sales or a similar role Experience working with motor dealerships or in the automotive finance/insurance space is a strong advantage

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The Group’s Sales consultant will:

• Obtains client information by making calls to dealers or F&I’s and informing clients about the products and services offered.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by (entering) capturing correct client information; inclusive of premium confirmation and transferring to Underwriting (confirming pricing).
• Informs clients by explaining procedures; correctly answering questions and providing information.
• Maintains communication by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplishes sales and organization mission by completing related results as needed.
• Contact businesses or private individuals by phone.
• Ensure & Communicate sales scripts to persuade potential customers to purchase a product or service.
• Describe products and services and correctly respond to questions.
• Solve all basic and some complex client queries or problems and re-route more complex problems to a relevant person (another area) or department
• Have an in-depth knowledge of the company’s products and be able to take the customer through the sales process as well as obtaining customer information.
• Obtain possible customer leads and maintain customer/potential customer data bases.
• Follow up on initial contacts and build relationships with dealers or F&I’s
• Achieve agreed closing or conversion ratios and sales

Requirements:

• Matric or equivalent, a tertiary qualification will be an advantage.
• Proficiency in both Afrikaans and English is required.
• Proficient in relevant computer applications and call centre systems.
• Good typing skills.
• Knowledge of sales principles and methods.
• Proven track record in sales.
• Required language skills is a must.

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Qualifications and requirements:

• Minimum of Matric
• Human Resources- relevant HR Diploma/BCom degree is mandatory
• Minimum 2 years’ experience in an HR environment
• Good communication skills
• In line with the company Employment Equity Plan, preference will be given to EE candidates.

Key Responsibilities – Trainee People Specialist

• Provide administrative support to the HR Department
• Assist with recruitment and onboarding processes
• Maintain accurate employee records and HR documentation
• Support employee queries and general HR administration
• Assist with HR reporting and data capturing
• Support employee engagement and retention initiatives
• Assist with HR compliance and filing systems