Air and Ticketing Consultant (SA) at Helderberg Personnel

• The main purpose of this role is to support efficient flight operations, this role entails timely and accurate ticketing, adhering to airline and IATA guidelines and achieving service KPIs, as well as managing airline reservations for group tours via direct supplier engagement or Amadeus GDS. The position emphasises building strong internal relationships with cross-functional teams and fostering external partnerships with suppliers and key contacts

Requirements:

• Grade 12 qualification
• Minimum 12 months experience of GDS systems (preferably Amadeus)
• Experience of the group air market
• Previous experience in an IATA ticketing environment
• Travel Industry experience
• Ability to work to high levels of accuracy and attention to detail
• Highly organised with the ability to work to deadlines
• Computer Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)
• Strong numeracy skills with good financial awareness skills
• Geographical awareness

Duties will include but not limited to:

• Issuing and distribution of all air ticket documentation within defined timeframes
• Ensuring the smooth running of all the preparation work running up to the ticketing function
• Issuing of tickets including any required post-ticketing administration and coordination
• Ensuring the accurate and timely processing of all re-issued tickets and airline refunds
• Assisting the Air Team Leader with processing and reconciling monthly BSP airline statements and applying for refundds
• Ensure all eligible refunds, including APD, are requested in a timely manner
• Making group bookings as requested by our internal customers with contracted air service providers by phone, GDS, e-mail and portals to suppliers both in the UK and worldwide.
• Making amendments to group bookings previously made with our suppliers
• Obtaining ad-hoc quotes from miscellaneous suppliers
• Interpreting and co-ordinating airline booking information via Amadeus (queue management)
• Advising internal departments and colleagues of airline schedule changes where appropriate
• Using knowledge and experience to estimate rates for low-cost airlines currently not on sale
• Naming of inputting APIS details for group bookings travelling with low cost using websites and supplier portals
• Contribute to improvements to processes and procedures by identifying and communicating ideas and solutions that will have a positive impact on our internal and external customers
• Participation in the emergency procedure as required.  Full training given
• Provide support to other team members where appropriate within the wider business
• Participate in any activities or projects on a temporary or ad hoc basis to support business aims and objectives

Deadline:16th November,2025