Amazon Operations Transport Manager at Hire Resolve

Job Description

• A leading transportation and travel services company is looking for an experienced Amazon Operations Transport Manager to join their team in Parow. This is an exciting opportunity for a manager to run daily operations, schedule staff, plan trips, and allocate vehicles. The role involves ensuring customer excellence, building customer relationships, and addressing complaints. Responsibilities also include using live tracking to monitor routes and schedules, assisting drivers with on-the-road issues, and liaising with clients and subcontractors on operational matters. If you have previous relevant experience and an understanding of the Amazon Service and the process for handling customer complaints, we want to hear from you!

Responsibilities:

• Book and schedule drivers and all trips using the company's system.
• Monitor all trips to ensure they are on time, and assist drivers with issues while they are on the road.
• Ensure compliance with all health and safety regulations.
• Manage the company's system to ensure data accuracy.
• Submit incident reports and follow up on missing data.
• Act where necessary to improve customer experience and support drivers in doing so.
• Professionally handle incoming telephone calls from customers and drivers.
• Support drivers in the event of an accident to ensure they comply with company procedures.
• Collect and verify daily attendance registers of staff making use of the staff transport and submit them to HR.

Requirements:

• Previous experience relevant to the post and professionalism.
• Understanding of the Amazon Service.
• Understanding the process of handling Amazon customer complaints.
• The ability to manage several different bus services simultaneously.

Deadline:14th October,2025