Ambassador at AFMS Group

Job Summary 

Serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.
Provide office admin and support to ensure organisational effectiveness and efficiency

Key Accountabilities/ Principle Responsibilities

Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing

• The Company Rules
• Customer Relations
• Cash Management Procedures
• Passenger Management Procedures
• Security Procedures
• Cleaning Procedures
• Health and Safety Procedures

PRIMARY DUTIES

• Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems
• Inform customers of route, timetable and fare system information
• Distribute public information communication material
• Assist universal access passengers
• Be polite and display a passenger friendly attitude at all times (even when not on shift and in uniform)
• Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols
• Monitor fare evasion and fraud control
• Clear busses during service and events
• Ensure that cards of all passengers are checked and valid
• Ensure effective gate control
• Register complaints and record incidents in the security occurrence book and report item to the station co-ordinator
• Recording of passenger numbers when required
• Provide MyConnect Card product information and knowledge on how the system works
• Wayfinding to key destinations in the vicinity of the Company Stations and stops
• Queue management at kiosks
• All other transport related relevant information such as links to other public transport services such as rail
• Operate sliding doors and ensure that it’s closed when no services are at the station/platform
• Responsible for passenger queues and layout of tensa barriers in compliance with OHS
• Adhere to the prescribed uniform code and name tags at all times
• Ensure working areas are kept neat and tidy
• Ensure that handover takes place at end of shift
• HSEQ compliance, awareness and checklists
• Comply with all instructions and requests from station management and supervisors

SECONDARY DUTIES

• Multi skilled to provide cashier and validator services
• Assist with special events and monitor crowd control
• Monitor tap-in and tap-out at entry and exit gates
• Co-ordinate operational equipment such as, loud hailers, counters and radios if and when required
• Any duties as requested by the management from time to time to ensure no disruptions to operations

It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required

Key Skills and Experience

• Grade 12
• Good knowledge of all the Company products
• Previous experience in a customer relationship environment
• Computer literacy
• Understand the importance of good customer relationship skills

People and Management Skill

• Excellent customer care skills
• Good communication skills in both written and verbal format
• Interactive personality with the ability to communicate with diverse groups of people across all levels
• Good attention to detail
• Take ownership of tasks
• Calm disposition