Ambassador - Cape Town at Abbott

Primary Objective Of Position

• The Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving the profitability of accounts, and handling first-line service

Responsibilities

• Full revenue responsibility for 2-4 MM USD including forecasting and target.
• Act as a trusted partner and advisor as Abbott's main contact to customers.
• Manage and drive the development of their accounts, including key activities such as strategic account management and post-sales implementation process
• New product and menu expansion targeting and sales support.
• Prepare and execute regular customer business reviews
• Manage routine renewals of base business accounts and negotiate long-term contracts.
• Provide first-line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours)
• Provide proactive service
• Perform technical service bulletins (TSBs) less than an equal of 2 hours
• Implement new assays
• Provide ongoing training and coaching to customers
• Oversee progress of cross-functional implementation team (post sale) with Project manager
• Success in this role is measured by service level achievement, economic profitability customer satisfaction score {NPS), contract renewal rate and managed revenue

Knowledge/Experience

• 5-7 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationship, improving profitability of accounts, and handling first line service.
• Proven track record in a similar position supported by management and customer references
• Excellent product and industry knowledge.
• Strong understanding of key stakeholders and customer dynamics
• Strong solution selling and relationship building skills
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• The position requires the willingness to travel on frequent basis, i.e. on average three days per week.

Qualifications

• Tertiary Qualification in biomedical science /medical technology required.