Analyst, Feature at Standard Bank Group

Job Description

• To clarify business requirements, documenting associated user stories and acceptance criteria, through in-work collaboration with business stakeholders, cross functional teams and product owners contributing to the accurate and effective end-to-end delivery of expectations. To assume the role of scrum master within the Feature team if required

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required

• Experience & Software Design
• Technology
• 5-7 years
• Good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams
• 5-7 years
• Proven experience in requirements elicitation, gathering, documentation and management and analysing business needs and provide solutions, working in an agile environment.
• Feature Analyst Skill Set Summary - Consumer Payments Modernisation

Core Technical Competencies:

• Deep understanding of the full software development lifecycle (design, development, testing, deployment) with hands-on participation
• Strong API knowledge - RESTful principles, API specifications (Swagger/OpenAPI), payment-specific patterns (idempotency, webhooks)
• Ability to identify technical debt and design flaws early in the requirements phase
• Experience defining non-functional requirements (performance, security, availability, scalability) with ability to balance technical trade-offs

Requirements & Stakeholder Management:

• Expert at requirements elicitation across complex, cross-functional environments (Product, Risk,Compliance, Operations, Technology)
• Skilled at driving consensus among conflicting stakeholder priorities
• Strong ability to translate between technical and business language (bilingual fluency)
• Experience with regulatory compliance (PCI-DSS, PSD2, AML) and translating regulations into user stories
• End-to-end systems thinking with techniques to ensure completeness and traceability

Data-Driven Decision Making:

• Uses data and analytics proactively to inform requirements and prioritization
• Experience working with Data/Analytics/BI teams to define metrics and KPIs
• Intellectual courage to challenge assumptions using data
• Understanding of payment platform metrics (operational: availability, latency, error rates; CX: conversion, drop-off, satisfaction; business: transaction volume, revenue)

Agile & Team Collaboration:

• Scrum Master experience - facilitating ceremonies, removing blockers, driving team velocity
• Contributes to high-performing team culture (psychological safety, accountability, shared purpose)
• Growth mindset - learns from failures, uses retrospectives to iterate and improve

Payments Domain Knowledge:

• Understanding of payment systems modernization challenges (legacy systems, technical and organizational  constraints)
• Knowledge of real-time payments and instant settlement requirements
• Experience with payment flows across channels, back-end systems, and third-party rails

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Embracing Change
• Exploring Possibilities
• Inviting Feedback
• Making Decisions
• Pursuing Goals
• Resolving Conflict
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• IT Business Analysis/ Feature Analysis
• IT Knowledge
• Requirements Gathering and Management
• Research & Information Gathering
• Stakeholder Management (IT)