Analyst - Fraud Risk.Risk and Compliance at MTN

JOB DESCRIPTION

Context: 

• Highly dynamic and fluctuating Telecommunications industry 
• Within the legal, regulatory and commercial environment of South Africa 
• Highly competitive market with new and established competitors 
• Dynamic and fast-moving industry. 
• Context changes in terms of technology advancements 
• Legislative frameworks i.e., OSH Act, ICASA, Telecom regulations 
• Interaction with Senior Managers and General Managers on a regular basis 

RESPONSIBILITIES

Key tasks  ​​​​​​​

Enterprise Risk Management Implementation 

• Assist the Fraud Risk Management in facilitating Fraud risk assessments and mitigation of risks and ownership in all Business Units and MTN subsidiaries, in line with the Group ERM Framework. This involves scheduling workshops, meeting, presentations etc. with Senior Management 
• Ensure that fraud risk management is applied according to the Combine Assurance framework.
• Ensure that fraud risk management system (tool) is implemented and fully utilised to automate the risk management process within MTN SA 
• Ensure that fraud risk management system data is kept updated and in line with MTN Group Framework 
• Ensure ongoing fraud risk identification, assessment and reporting of risks.   
• Conduct Forensic Data Analytics and Deep Dives 
• Perform regular reviews of the risk processes followed by MTN and its subsidiaries and report on progress. 
• Give input in assessing the current and potential risks to the organisation. 
• Monitor and report on exposures. 

Reporting 

• Compile statistical and other reports required within the FRM environment.
• Compile monthly management reports.
• Compile risk escalation reports as required. 
• Coordinate the monthly Risk Working Group meetings and ensure adherence to FRM framework. 

Training and Support 

• Conduct fraud awareness & training. 
• Liaise constantly with Senior Managers on various risk matters especially tracking ownership and mitigation of risk items identified. 
• Assist with training Risk Champions and the use of risk management tools and software, and liaise with them on an on-going basis regarding the Fraud Risk Management 

Customer Service 

• Provide support and assistance to stakeholders when required. 
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards. 
• Put contingency plans in place to prevent delays and enhance the customer experience. 
• Adopt a proactive approach to prevent problems from arising in the future. 
• Initiate change to continually improve all aspects of service delivery. 
• Ensure all customer queries are attended to and resolved. 

QUALIFICATIONS

Education: 

• 3-year Degree related to Risk Management/ Fraud Risk and Investigations. 
• Professional qualification in Fraud Risk Management is advantageous (CFE)
•  Minimum of 3 years’ experience in a fraud risk management function 
• Experience working in a large enterprise.