Analyst, Global Markets Operations at Standard Chartered Bank

Job Summary

• The role of Analyst, Global Markets Operations at Standard Chartered is a critical position supporting the Southern Africa Global Markets Operations (GMO) Lead. This role entails managing the end-to-end delivery of Financial Markets Services specifically tailored for Southern African desks and stakeholders. The successful candidate will act as a pivotal link between operational teams, business partners, and regulatory entities, ensuring seamless governance and operational excellence within the region. This opportunity offers a dynamic and challenging environment where attention to detail, proactive problem solving, and commitment to high service standards are essential.
• You will be part of a collaborative team dedicated to supporting financial markets operations, fostering a culture of accountability, continuous improvement and strategic alignment with broader business objectives. Your work will significantly contribute to maintaining compliance, managing risks, and driving efficient service delivery that benefits both internal and external clients.

Key Responsibilities

• Govern and oversee all operational activities across Southern African countries, ensuring compliance with regulatory and internal standards.
• Take accountability for all operational exceptions arising within the Southern African sites, ensuring prompt investigations, documentation, and escalations to appropriate stakeholders.
• Maintain rigorous quality assurance over the teams supporting Southern Africa, guaranteeing the highest operational standards and performance metrics are met consistently.
• Collaborate closely with business units to implement and refine the Financial Markets (FM) strategy, aligning operational outcomes with strategic business goals.
• Act as the primary local liaison for Global Business Services (GBS) teams, Market Operations (MO), Sales, Trading Desks, Chief Operating Officer (COO), and Compliance departments to facilitate effective communication and issue resolution.
• Ensure exceptional customer service delivery to priority internal and external clients, promptly addressing queries and concerns with professionalism.
• Provide expert local knowledge and guidance to stakeholders, empowering informed decision-making and operational agility.
• Manage oversight of all Foreign Exchange Risk Control (FXRC) transactions within Southern African locations, ensuring accuracy, compliance, and risk mitigation.
• Foster strong collaboration with Regulatory Operations and Confirmation & Settlement teams to streamline processes and enhance regulatory adherence.
• Handle escalated client inquiries and manage resolution of missing client documentation for priority accounts, safeguarding client satisfaction and regulatory compliance.
• Serve as the local subject matter expert for hubbed processes and risk-related issues, acting as the escalation point to swiftly address operational challenges.
• Coordinate with Business Risk Managers on the identification and reporting of errors, near misses, and loss write-ups affecting local operations, promoting a culture of risk awareness and mitigation.
• Represent Global Markets Operations in key forums.

Skills and Experience

• The ideal candidate will demonstrate strong analytical skills and a strategic mindset combined with practical operational expertise.
• Demonstrable experience within financial services operations or similar environments is beneficial for understanding market dynamics and regulatory requirements.
• This role requires the ability to manage diverse stakeholders, work under pressure with competing deadlines, and maintain meticulous attention to detail in all aspects of duty. You should be proactive in identifying issues, proposing solutions, and driving change while maintaining compliance with regulatory frameworks.
• As a professional within Global Markets Operations, you will be expected to embrace collaborative working styles, foster trust amongst colleagues and clients, and continuously build your technical knowledge and business acumen to deliver exceptional service outcomes.
• Additionally, you will contribute to shaping operational strategies that align with the evolving landscape of financial markets within Southern Africa, ensuring that Standard Chartered remains agile and responsive to market and regulatory changes.

Qualifications

• University degree preferred.
• Relevant certifications or additional professional training in financial markets operations, risk management, or compliance are advantageous.