Analyst - Implementation & Customer Applications at DSV

Main Purpose of The Role:

• Commercial Support – Customer Visibility and Implementation
• Strategic Implementation Project Lead
• Internal Projects and Process Improvements (Best Practice)
• Internal & External Training – Customer Visibility tools
• System Super user and Application support
• Business Implementation Manager responsibility on EDI projects
• Reporting analyst for special customer reporting requirements
• Continuous Improvement Projects

Minimum Requirements:

• Minimum of 4  years’ Systems and Process experience in a Freight Forwarding environment
• Preference to Senior Systems and Processes.
• Consideration for Operational/ Supervisory role in either Operations, Account Management should they have suitable technical acumen and exposure to Systems.

Qualifications: 

• Matric (essential)
• Advantageous to have Industry level qualification/ tertiary qualification

Computer packages

• Cargowise or other related Industry TMS, Microsoft Dynamics/ CRM software; Purchase Order Management Systems/ Customer Visibility platforms, Power BI, Understanding of EDI and API technologies and disciplines

Duties and Responsibilities:

• Sales support of Customer Applications and Value Added services as defined – Purchase Order Management, Customer Visibility and online bookings, Connectivity Solutions and Advanced customer reporting, etc.
• Customer Innovation and Continuous Improvement Initiatives
• Communicate customer requirements for development
• Maintenance and enhancements of Customer Applications (Super user)
• Project Management on strategic Implementation projects nationally (subject to Scope qualification)
• First line  support to National team – maintenance, setup, change management, error resolutions
• Document Development for training and Implementation according to standard best practice
• Internal and External training on Customer Applications, Connectivity and Reporting
• Vertical Development Support
• Managing and implementing complex Reporting requests and requirements
• Supporting continuous Improvement and process improvement initiatives as it relates to Internal or External processes – working with Robotics, Innovation and other teams on solutions.
• Lead and coordinate assigned strategic customer implementations within Division or Cross-divisional projects
• Effective engagement with the Global Network and teams to ensure origin/ destination requirements are implemented effectively
• Continuous Improvement initiatives
• Monitor, manage and track all major implementation projects keeping to deadlines and tracking costs related to Implementation and setup, through use of agreed project management software
• Co-ordinate and project manage customer EDI/ API integrations as per agreed methodology including customer engagement, scope, costing & User Acceptance Testing
• Contribute to content and maintenance of all templates, Work Instructions and Standard Operating Procedures
• Assist in creation, formulating and presenting of Training Material on a National Level as it applies to Implementation, EDI, specialized reporting  & Order Management best practice
• Creating Product awareness and reinforcing best practice

Added Advantages

• Strong Technical/ System acumen
• Deadline driven
• Strong administration and Communication skills
• Ability to connect with people and build solid relationships
• Pragmatic and hands-on approach
• Project Management skills
• Dynamic
• Ability to create and present presentations to both internal and external audiences
• Strong analytical skills
• Solution-minded