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  • Posted: Aug 13, 2025
    Deadline: Aug 31, 2025
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  • Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Analyst Integrated Command Centre-3

    Job Summary

    • Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations.
    • Leverage experience to contribute to the optimisation, digitisation & automation of command centre services into the future.

    Job Description

    Command Centre Operations

    • Understand an aggregated view of all IT assets (includes technology stacks)
    • Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations (& do this consistently)
    • Take responsibility for operational processing & monitoring quality by meeting & or exceeding all SLA’s & defined targets for e.g. time, quality, cost
    • Continuously evolve own knowledge & skills to assume responsibility for new and OR; refined monitoring & processing services to achieve efficiency & effectiveness objectives (e.g. centralised command centre)
    • Review and analyse operational processing, monitoring & scheduling performance data and identify & proactively predict events & incidents (ahead of their occurrence)
    • Provide support & information to business, problem management, DR, resilience & technology to identify & implement solutions that will prevent incidents, events & outages of critical business services
    • Review operational processing, monitoring & scheduling performance data & provide recommendations for the continuous improvement of these services
    • Participate in the testing processes for all new / optimised command centre operations
    • Support reviews & ongoing optimization and maintenance on command centre technologies and associated tooling
    • Participate in incident & problem management processes and provide critical data-driven insights & suggested remedial actions
    • Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre

    Accountability: Finance, Risk, Governance & Compliance

    • Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information
    • Ensure risk, governance & regulatory compliance (always!) of all processing, scheduling & operations activity (own )

    Accountability: People

    • Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

    Education

    • Bachelor's Degree: Information Technology

    End Date: August 19, 2025

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    Method of Application

    Interested and qualified? Go to Absa Group Limited (Absa) on absa.wd3.myworkdayjobs.com to apply

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