Analyst, Operations at TransUnion

What You'll Bring:

• Analyze and interpret data across multiple business units as well as various customer and consumer channels to identify impact on the consumer journey. 
• To identify opportunities for process improvement, automation, and cost savings to enhance customer and consumer experience.
• Support the launch, implementation, management and reporting of contact center and Operations Support through Bot, AI, and automated solutions.
• Work with Product Owner and other stakeholders to capture business impacting requirements and translate them into technical approaches and designs that can be implemented.
• Create and maintain documentation of processes and work streams.
• Validate data integrity.
• Make recommendation for process improvement and define project scope for successful implementation or problem resolution.
• Assist in and or collaborate with all GCCA support teams as and when required.

Impact You'll Make:

• A relevant bachelor’s degree e.g.: Business Analytics, Statistics, Information Systems, Economics
• At least two years’ work experience in a similar role
• Familiarity with process automation and process documentation
• Strong technology and business acumen
• Strong analytical and synthesis skills
• Strong intellectual curiosity with a desire to understand the root cause of a challenge/problem/opportunity.
• Experience in a deadline-driven, fast-paced environment is a must have.
• Previous Customer Contact Center and Operations Support experience is preferred.
• Ability to work independently as well as in a team and with minimal guidance.
• Must have exceptional verbal and written communication skills.
• Ability to build strong relationships with relevant stakeholders.
• Knowledge and familiarity of technology systems such as Excel, Power BI, Tableau, Amazon Connect, Salesforce, SQL