Jobs at TransUnion

What we’ll bring: 

• A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off and an environment that welcomes continued professional growth .
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring:

Impact you will make:

• Utilize an empathetic approach to create, conduct, and report usability research, user testing, customer interviews, heuristic evaluations, persona creation, benchmarking, analytics analysis, and much more.
• Using consumer insight and UX research, you will partner and nurture relationships with stakeholders across TransUnion to contribute to our customers’ and consumers’ experience. 
• You will lead, guide and inspire research and testing practices. 
• You will partner with UX leads, visual and interactive designers, information architects, developers, agile product teams and the insights team to optimize the content elements based on usability, intuitiveness, consistency, business metrics and time to market.

Impact You'll Make:

We’d love to see:

• Understanding of how to improve user experience.
• Passion for project management.
• Understanding of human psychology and behavioral economics
• Experience with user experience testing platforms.
• Knowledge of mobile first and responsive content strategies

What you’ll bring (Job Description): 

• Leverage data and analytics to assess content performance and work closely with stakeholders to apply these learnings to optimize content.
• Strategic, critical thinking with a passion for usability and interactive experiences that provide positive impressions to customer and consumers.
• Data driven with a love to dig into performance metrics; always seeking improvements coupled with strong critical thinking and a relentless curiosity to listen and explore new ideas from everywhere.
• Utilize an empathetic approach to create, conduct, and report usability research, user testing, customer interviews, heuristic evaluations, persona creation, benchmarking, analytics analysis, and much more.       
• Maintain knowledge of best practices and be well-versed in industry standard approaches to usability, design, common workflows and software functionality.
• Cultivate, strengthen and expand the human centered design approach by sharing and maintaining a centralized repository of insights and report findings. Evangelize user experience and the influence of data driven decision making.
• Give strict attention to regulatory and compliance requirements including but not limited to: ADA, WCGA, Section 508, GDPR, etc.
• Manage the usability testing process from concept to completion maintaining transparency and open communication with all stakeholders. Maximize efficiency, manage and organize a robust content library within an Agile Marketing environment. 
• Self-motivated, quick-thinking, flexible, and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and an unwavering attention to detail. If you experience any blockers, it will be your job to remove them and implement a smoother process. 
• 3+ years of in-house or agency user experience research and testing and can wear multiple hats as needed. 
• Excellent grasp of English and grammar and the ability to communicate proficiently with stakeholders and business leaders. 
• Preferred experience and familiar with the following: UserTesting.com, Google Analytics, Adobe Target, and Salesforce.
• Required to be available during a significant portion of US working hours (Eastern Time zone).

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What You'll Bring:

How You’ll Contribute  

• Sourcing passive candidates through networking, referrals, internet searches and research
• Utilise LinkedIn Recruiter, Workday and Phenom for attracting strong active candidates as well as advertise positions and manage responses
• Proactively conduct research and investigate new ideas to create innovative sourcing strategies
• Identify and qualify sources, including search engines involving forums, groups, message boards, organisation lists, publications, home pages, colleges and institutes, and job fairs as well as building personal networks
• Screen candidates for availability, interest level, salary range, basic qualifications and culture fit
• Conduct relevant checks on the candidates and forward viable candidates to hiring managers
• Maintain applicant tracking system and pipeline management system by entering and updating, sourcing, profiling, resume management, matching, and tracking information 
• Proactively understands possible future needs and sources for pipeline. Keeps in contact with pipeline candidates to ensure quick turnaround when a position does become available.
• Performs other related duties as assigned
• Partner with HR and key stakeholders including hiring managers to understand the recruitment requirements

What You’ll Bring 

• Applicable HR or Industrial Psychology degree
• 5 years’ experience of direct recruiting, sourcing within a fast-paced corporate environment and experience of using recruiting platforms like Workday, Phenom and LinkedIn Recruiter
• Some BPO recruitment experience is advantageous
• Ideally recruiting within a corporate environment across all levels and functions
• Ability to generate a high-volume/high-quality pipeline of candidates under tight timelines
• Ability to implement targeted sourcing initiatives with a sense of urgency
• Experience or knowledge of Boolean logic, and other search methodologies is an advantage
• Good communication, customer service, and interpersonal skills to support stakeholders globally

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What You'll Bring:

• Collaborate with business units leads to develop learner profiles in preparation for new intakes, in line with business requirements.
• Provide constant and continuous feedback to regulatory and compliance specialist to recommend qualifications / programs as required by business.
• Lead and project manage learner recruitment and onboarding.
  • Ensure checkpoints are in place to ensure team is tracking well against Learnership deadlines.
  • Ensure job requisitions are loaded onto Workday and receive the required approvals.
  • Ensure effective selection and placement of learners to maximize the absorption rate.
  • Engage with all stakeholders to ensure the successful onboarding for these Learners.
  • Ensure onboarding and payroll documents for all learners are completed and submitted timeously to all relevant internal stakeholders.
  • Collate and submit all learner documents required for regulatory, and compliance purposes.
  • Coordinate and collaborate with internal teams to ensure all learners have attended induction.
  • Submit monthly progress reports to be with all relevant stakeholders.
  • Keep record of all engagement (minutes, follow-up emails etc.)
  • Provide a high-quality service, coaching, guiding, and mentoring to our Learners to create a meaningful and rewarding learning journey. 
    • Conduct regular ad hoc workspace audits.
    • Conduct regular (Monthly / Bi-Monthly check-ins with learners and operations leads)
    • Manage Learner performance, disciplinary, project deliverables and assist Mentors with any HR & ER issues.
    • Be readily available for ADHOC request and/or urgent meetings and record all details and report.
    • Keep track of Logbook completion status and oversee logbook completion and mentorship elements.
  • Advocate for learners and drive absorption as part of the learner journey.
  • Demonstrate understanding of SLA requirements.
  • Perform any/other duties as assigned from time to time.
  • Demonstrate an understanding of differently abled individuals to be able to link to business need.

Impact You'll Make:

Minimum Requirements

• Skills Development Qualification advantageous,
• Tertiary qualification in HR, Business Management / Administration or related required.
• 3-5 years’ experience in a similar role
• Must have sound knowledge and understanding of the learnership and Internship coordination environment.
• Ability to demonstrate a good knowledge and understanding of the dynamics of the training environment.
• Solid knowledge and understanding of ER Matters
• Ability to mentor and coach
• Must have exceptional oral and written communication and be able to communicate at all levels.
• Exceptional relationship management  and stakeholder engagement/management skills a must
• Must be process and procedure driven
• Ability to adapt to change
• Strong problem-solving skills
• Attention to detail - critical
• Excellent interpersonal & conflict resolution skills
• Demonstrate the ability to manage workload and prioritize activities
• Team player
• Innovative

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What You'll Bring:

• Analyze and interpret data across multiple business units as well as various customer and consumer channels to identify impact on the consumer journey. 
• To identify opportunities for process improvement, automation, and cost savings to enhance customer and consumer experience.
• Support the launch, implementation, management and reporting of contact center and Operations Support through Bot, AI, and automated solutions.
• Work with Product Owner and other stakeholders to capture business impacting requirements and translate them into technical approaches and designs that can be implemented.
• Create and maintain documentation of processes and work streams.
• Validate data integrity.
• Make recommendation for process improvement and define project scope for successful implementation or problem resolution.
• Assist in and or collaborate with all GCCA support teams as and when required.

Impact You'll Make:

• A relevant bachelor’s degree e.g.: Business Analytics, Statistics, Information Systems, Economics
• At least two years’ work experience in a similar role
• Familiarity with process automation and process documentation
• Strong technology and business acumen
• Strong analytical and synthesis skills
• Strong intellectual curiosity with a desire to understand the root cause of a challenge/problem/opportunity.
• Experience in a deadline-driven, fast-paced environment is a must have.
• Previous Customer Contact Center and Operations Support experience is preferred.
• Ability to work independently as well as in a team and with minimal guidance.
• Must have exceptional verbal and written communication skills.
• Ability to build strong relationships with relevant stakeholders.
• Knowledge and familiarity of technology systems such as Excel, Power BI, Tableau, Amazon Connect, Salesforce, SQL