Learner Support Lead at TransUnion

What You'll Bring:

• Collaborate with business units leads to develop learner profiles in preparation for new intakes, in line with business requirements.
• Provide constant and continuous feedback to regulatory and compliance specialist to recommend qualifications / programs as required by business.
• Lead and project manage learner recruitment and onboarding.
  • Ensure checkpoints are in place to ensure team is tracking well against Learnership deadlines.
  • Ensure job requisitions are loaded onto Workday and receive the required approvals.
  • Ensure effective selection and placement of learners to maximize the absorption rate.
  • Engage with all stakeholders to ensure the successful onboarding for these Learners.
  • Ensure onboarding and payroll documents for all learners are completed and submitted timeously to all relevant internal stakeholders.
  • Collate and submit all learner documents required for regulatory, and compliance purposes.
  • Coordinate and collaborate with internal teams to ensure all learners have attended induction.
  • Submit monthly progress reports to be with all relevant stakeholders.
  • Keep record of all engagement (minutes, follow-up emails etc.)
  • Provide a high-quality service, coaching, guiding, and mentoring to our Learners to create a meaningful and rewarding learning journey. 
    • Conduct regular ad hoc workspace audits.
    • Conduct regular (Monthly / Bi-Monthly check-ins with learners and operations leads)
    • Manage Learner performance, disciplinary, project deliverables and assist Mentors with any HR & ER issues.
    • Be readily available for ADHOC request and/or urgent meetings and record all details and report.
    • Keep track of Logbook completion status and oversee logbook completion and mentorship elements.
  • Advocate for learners and drive absorption as part of the learner journey.
  • Demonstrate understanding of SLA requirements.
  • Perform any/other duties as assigned from time to time.
  • Demonstrate an understanding of differently abled individuals to be able to link to business need.

Impact You'll Make:

Minimum Requirements

• Skills Development Qualification advantageous,
• Tertiary qualification in HR, Business Management / Administration or related required.
• 3-5 years’ experience in a similar role
• Must have sound knowledge and understanding of the learnership and Internship coordination environment.
• Ability to demonstrate a good knowledge and understanding of the dynamics of the training environment.
• Solid knowledge and understanding of ER Matters
• Ability to mentor and coach
• Must have exceptional oral and written communication and be able to communicate at all levels.
• Exceptional relationship management  and stakeholder engagement/management skills a must
• Must be process and procedure driven
• Ability to adapt to change
• Strong problem-solving skills
• Attention to detail - critical
• Excellent interpersonal & conflict resolution skills
• Demonstrate the ability to manage workload and prioritize activities
• Team player
• Innovative