Analyst - Reporting Consumer at MTN

Key Performance Areas: 
Task Complexity:

Analytics, Reporting and Business Implementation

• Compile daily, weekly and monthly reports on the Company’s performance pertaining to various areas of business including but not limited to the Prepaid Segment Consumer Business Unit
• Extract data from various data sources, including databases and data systems, for reporting and analysis purposes;
• Provide insights to departments on the trends, values and attributes that emerge from the reports compiled;
• Maintain reports and dashboards to meet the specific needs of the Prepaid Segment Consumer Business Unit and teams to all levels of leadership;
• Provide the company with timely and accurate ad-hoc reports and analysis;
• Keep up to date with current business model and processes of the company;
• Ensure a high quality/accuracy/standard of work and service throughout;
• Contribute actively to internal meetings as requested;
• Attend to additional requests by your manager as required and perform any other duties which may be assigned from time to time.
• Customer/ Business Satisfaction
• Ensure service delivery in line with needs of the business
• Understand customer needs and develop and fine-tune systems accordingly
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Lateral Dimensions: 

• Creativities (improvement/innovation inherent)  
• Application of market research and advanced analytics in an optimal way to add as much value as possible to other areas of the business
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN performance
• Explore innovative ways to manage and build the MTN Brand through research structures
• Establish sound relationships with all other business areas
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Encourage continuous improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit

Qualifications
Minimum Requirements:

Education:

• 3-year Degree / Diploma in Commerce (Marketing /Finance/Economics/Commerce/Statistics) or related
• Industry experience or functional experience an advantage
• Analytical skills