Latest Job Opportunities at MTN

Responsibilities

The Senior Manager: Forecasting, Planning and Analysis is responsible to achieve the following objectives:

Business Planning and Strategy Execution

• Develop, oversee and ensure strategic management accounting planning, budgets and forecasts, interpreting financial and non-financial results, monitoring cash flow, capital expenditure programmes, management reporting systems development, special investigations/ reports, operating efficiency studies, feasibility studies and investment portfolios for a Group of Companies.
• Ensure effective implementation of sub-departmental strategy by means of providing direction, structure, business plans, oversight and support.
• Provide support to the OPCO to deliver on Strategic Programmes.
• Manage the Group budget and business plan process according to Group and Business Units needs. This includes the setting and managing of targets, Review of and recommendations on Business Unit budgets in conjunction with VP’s, managing the overall process and preparation of core and consolidated budgets.

Operational Delivery

• Accountable for the preparation of management information and its interpretation and making recommendations to management. This includes drafting of CFO and CEO reports for the EXCO and Board level.
• Design, implementation and maintenance of group-wide MIS and supporting operations with more detailed MIS required.
• Manage the quarterly forecast process, including training of operations, analysing the business unit forecasts and making recommendations to the VP’s and producing the consolidated Group quarterly forecast.
• Prepare monthly/quarterly/annual management accounts and standardised KPIs used in the strategic management process. This includes both the production of reports and the setting of targets and benchmarks.
• Provide guidance in setting of performance and bonus targets for operations and measurement of achievements against these targets.
• Support operational units throughout the monthly and annual reporting cycle, either remotely or in-country if necessary, by ensuring that requirements of the Group and business units are reconciled.
• Co-ordinate MTN Group management reporting, analysis and benchmarking of Group and divisions, analysis of results and recommendations
• Manage telecoms costing model e.g. ABC(Activity Based Costing) or LYRIC (Long Incremental Costing) in service or ICT(Information Communication Technology).
• Prepare analysis documents (report or email or presentation) for discussion and be used for decision making by organisation senior leadership.
• Manage ad-hoc financial projects such as special investigations, operating efficiency studies, feasibility studies and investment portfolios
• Preparation of ad-hoc reports and presentations of financial management information for delivery to executive level management.
• Manage Annual Report preparation process, including the collation of data from business units and core areas and drafting of various reports.
• Develop and maintain strong working relationships with the operational finance units.
• Participate in business planning activities regarding investments/new ventures. This includes but is not limited consolidating potential acquisitions into the Group business plans and the integration of acquired operations to Group management reporting standards.

Continuous Improvement 

• Lead efforts to enhance financial processes and systems (including through automation), ensuring accuracy and efficiency in financial reporting, budgeting, planning and analysis.
• Benchmark operational and financial performance against industry peers and providing recommendations to management.
• Provide insight into global market trends and financial strategies, align operations with global best practice.
• Develop and provide training and guidance to FP&A teams across the Group. Lead professional development and growth as well as provide mentoring and coaching to team members.

Staff and Leadership Management

• Manage team members: providing leadership, mentorship, growth and development paths.
• Set clear objectives and goals for the team and enable the team to deliver and use operating mechanisms to continually assess progress and improve.
• Develop a culture of strong collaboration and effective team working.
• Encourage knowledge transfer through the implementation of a knowledge transfer plans and drive continuous improvement philosophy.
• Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Key Deliverables

• Reports: correct, accurate, relevant, complete, and timeous
• Annual report delivered on time and to a high level of quality
• Ensure effective communication within financial functions of various operating units
• Effectively manage own team and contribute positively towards achievement of divisional objectives

Role Dependencies

• Active support from the GM: FP&A
• Integrity of underlying data reported to Group Finance
• On time submission of required inputs by any of the Group’s operations
• Critical skills provision to all operations re business planning and reporting
• Unscheduled reporting requirements e.g. analysts, management
• Fluctuating reporting formats

Qualifications

Education:

• CA (SA), CIMA or Minimum 4-year Bachelor of Commerce Degree in Accounting/Finance or related

Experience:

• 8 years Management Accounting experience post-qualification
• 5 years telecoms experience in a management role
• Input in strategic direction and implementation
• Hyperion and Oracle Financial Analyser experience would be preferable
• Working experience in a Group company environment
• Experience in working with consolidations
• Consultant background
• Assignments with telecommunications
• Proven track record of people management
• Experience in managing activities in a cross-functional business environment

Capabilities:

• Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achieve, Operationally Astute

go to method of application »

Responsibilities
Strategy Execution

• Assist to execute a strategic roadmap that achieves growth, user engagement and monetization.
• While engaging with varying parts of the business prepaid / postpaid / digital / CVM to align, enable business as well as drive new features based on data and customer research
• Ensure tracking of success of features in terms of conversion and ROI.
• Implement and launch new products features
• Use market and competitive analysis, business goals, and technology capabilities to review opportunities
• Work with other channel specialists to understand what features are being on which channels and how the journeys are being done

Operational meetings

• Assist in the preparation and contribution to the Review and Retrospective Forum meetings and participate in the demonstration of delivered work and progress made (bi-weekly / weekly)
• Assist in the preparation and contribution of key insights for the Consumer online channel in the weekly Round Up Forum to facilitate decision making
• Lead in “Stand Up” meetings to orientate the team for the upcoming day’s work
• Participate in any other cross-functional operational meetings

 Customer Experience

• Bring customer experience into every decision supported by data
• Listen and ask questions to understand our customers’ needs
• Support every App journey through exceeding world class customer experience standards
• Complete ownership of the App growth strategy and adoption – while working closely with other online channel owners
• Assist in migration of customers from traditional physical engagements and older self-service channels onto the App.
• Drive revenue, cost savings and self service
• Continuous monitoring of performance
• Build very close relationships with Retail and Call Centre teams to ensure customer education and support
• Work with CBU and EBU product teams to ensure the App is always included in future product plans, ensure we deliver on their requirements.
• Remove operational and execution barriers

Performance

• Review and manage SEM metrics and KPI’s for successful partnering with Online Channels and Products and track performance against BRIGHT Strategy targets.
• Collaboratively work with Senior Manager and Managers to develop Search Engine Marketing strategies in response to deviations from KPI’s to self-correct and remain on track.
• Collaboratively work with Senior Manager and Managers to create and monitor plans for near-term and long-term target realisation.

Report Generation

• Using data to generate insights, help with prioritization of the roadmap and areas of focus
• Develop and submit reports to facilitate decision making
• Report to the Manager: Online Search on progress made against measurement metrics
• Provide detailed progress reports both at sub-functional and functional level

Escalations

• Drive escalations that have significant impact on App delivery
• Advise management of issues that will result in significant time, scope, employee/customer or cost impacts, if not resolved
• Contribute towards providing recommendations to issues to remain compliant with framework of operation

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
• Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines
• Raise and escalate issues affecting portfolio and governance as appropriate
• Develop and implement processes and systems to enhance effectiveness and ensure achievement of Commerce targets
• Review and identify key risks, issues, and dependencies and set mitigation actions

People Leadership/ Management

• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the  Online & Telesales team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Qualifications
Education

• 3-year tertiary degree (Computer Sciences, Analytics, Marketing) 

Experience 

• Minimum 4 years of Search Engine Marketing (SEM)
• Experience analysing data, finding insights and presenting the findings to internal and/or external stakeholders
• Proficiency in using Microsoft Word, Excel and PowerPoint
• Proficiency in a corporate analytics system such as Omniture, Google 360,
• CoreMetrics or Webtrends.
• High Proficiency in Google Tools such as Marketing Platform, My Business, Merchant Center, Tag Manager, Search Console & Data Studio.

go to method of application »

Responsibilities
Context: 

• We are looking for a Customer Analytics & Insights Specialist to turn data into information, information into insight and insight into business decisions for our Digital and MFS business units.
• The Customer Analytics & Insights Specialist will be responsible for full data lifecycle activities - including but not limited to requirements analysis and design, develop analysis and reporting capabilities, and continuously monitor performance and quality control plans to identify improvements in Customer Value Management.
• The Customer Analytics & Insights Specialist will perform analysis to support the realisation of base management objectives. This will be achieved, in part, through the timely provision of a core set of reports that measure and track base management activity, deep-dive analyses and the development & enhancement of segmentation and predictive models, specifically churn and product propensity models.

Key Performance Areas: 
Strategy

• Contribute to the Digital & MFS CVM strategy through analytics and modelling to Identify opportunities to stimulate revenues by upselling, cross-selling and other customer lifecycle programmes to increase ARPU and retention  from Digital and MFS acquisition.
• Design CVM Recommendation models to improve customer engagement across the different customer lifecycles. 
• Design reports and dashboards to track/reduce churn and build predictive models to identify customers that are at risk of leaving the company. 
• Increase Customer Lifetime value with various programs. 
• Create/monitor micro Segmentation/ Clustering analysis in order to do targeted CVM campaigns for Digital and MFS segments. 
• Work with cross functional teams to expedite time to market for CVM activities.
• Improve/create Campaign Library for all CVM related activities. (Bundles, Rate Cutters, Rate plan migration etc.)
• Improve 30/7/1 day(s) active base, activity level of Digital & MFS revenue streams.
• Analyse commercial impact of BTL programs on product penetration, ARPU and incremental value delivered. 
• Analysis of Digital & MFS segment to identify opportunities to apply products and tariffs to maximize the engagement. 
• Support CVM team to understand the root cause of high value churn and create a mitigation plan to reduce churn. 
• Digital & MFS retention/churn management strategy to retain high value customers.
• Manage inactivity, early churn detection, root-cause analysis etc. 
• Actively manage the churn targets and work closely with relevant business units to prevent churn. 
• Closely work with outbound tele calling team to conduct survey for high value customers. 
• Support analysis to build and refine a subscriber usage behaviour. 
• Ensure that all outbound activity is measured & includes impact of activity versus appropriate control groups or tests. 
• Work closely with other business units to implement CVM programs and drive the management/measurement thereof. 
• Create and maintain a campaign tracker, measuring and forecasting on key KPI's Perform monthly deep dives on base to understand emerging subscriber trends.

Capability

• Interpret data, analyze results using statistical techniques and provide ongoing reports with key insights on the information derived from the data. 
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
• Acquire data and analyze from primary and/or secondary data sources and maintain databases/data systems .Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems Work closely with management to prioritize business and information needs Locate and define new process improvement opportunities

Supervisory / Leadership / Managerial Complexity:  

• Manage and coordinate the activities of the managers
• Manage contributions and expectations of external service providers and stakeholders
• Build professionalism, loyalty and commitment to the organization.
• Ensure ongoing liaison with other areas of the business. 
• Communicate actively to effectively resolve any potential conflicts that may arise
• Have the self-insight and flexibility to adapt to different situations
• Live the MTN Brand values –influence employees behaviour
• Influence other stakeholders in order to achieve the business objectives of the channel

Role Complexity:

• Financial (limits/mandates etc.)
• Contribution to prepaid service revenue - reflected in CVM P&L and overall company target

Qualifications
Minimum Requirements -.

Education:

• University degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects
• Global Experience Standards (10)
• Min 3-5 years of relevant work experience 
• Fluent in English and other South African Languages
• Experience in CVM methodology, principles, capabilities, and techniques.
• Demonstrated ability to create, lead and inspire high-performing teams.
• Prior experience of mobile industry preferably  Prepaid Retention.
• Experience with research- and analytics-driven quantitative pricing techniques (e.g. choice modelling)

go to method of application »

Key Performance Areas:

Manager Finance Business Partner Messaging & VAS will be responsible to achieve the following objectives:

• End-2-End SMS and VAS account & relationship management with MTN Opcos, carrier partners, Bayobab commercial & Bayobab FinOps teams
• Liaise with Bayobab FinOps team on various Finance Operation related issues flagged by business / business partners and provide support where required 
• Interact with the Opco CFO’s and finance teams on various business finance related matters 
• Reviewing the financial clauses on all SMS and VAS Agreements with new SMS and VAS partners and assist in decision-making on whether to proceed with partnerships
• Review A2P/P2P/P2A & VAS prices and provide feedback for the PriceCom approval
• Review various business models proposed by business for new product launches, new partner engagements, business process change impacts etc. 
• Build budget and forecast with close coordination with Mobility team and Opco team  
• Provide SMS/VAS related financial information to business and Bayobab Finance Management at regular time period and any ad-hoc information to aid decision making
• Reviewing of business cases to launch new products and business models 
• Manage the monthly performance of actual revenue, profit/loss achieved against the approved monthly budgets and build an in depth understanding about business dynamics
• Support SM FP&A and Business Partner with quarterly reporting, Forecasting and business planning
• Provide robust financial analysis based on information extracted from Billing platform, Oracle Fusion to Bayobab Management team 
• Support Bayobab FinOps team where required with dispute resolution between Bayobab OPCOs and 3rd party Interconnect partners 
• Assist with ad hoc analysis, reports, information requested by Business, Audit, Tax etc.
• Continue to monitor Opco upsides against budget and build share with Bayobab Management
• Support various project implementation where required
• Explore and initiate various automation of regular reports prepared manually 
• Support process Improvement initiatives such as automation, standardization, documentation etc
• Attend various business review meetings and events where required  
• Monitor financial KPIs related to Interconnect business and provide feedback to senior management.

 Job Requirements:

Education:

• 4-year degree in Accounting/Finance/Economics 
• CA/ CPA/ ACCA or any other professional qualification (fully qualified)

Experience:

• 5+ years in relevant experience in relevant areas of the business 
• Hyperion reporting, FCCS and analysis experience is a must.
• Stakeholder management
• Strong business acumen and familiar with Billing systems 

Competencies:

• Critical Finance thinking
• Strategic thinker 
• Business / Finance acumen with commercial mindset
• Accounting standards, policies and procedures
• Demonstrated exceptional analytical, quantitative and financial modelling skills
• Global mindset, ideally with broad geographical and industry experience that brings cross cultural understanding and the ability to work across cultures
• Genuine interest and shows initiative in own professional development i.e. keeping up with best practices, digitalization 
• Exceptional presentation skills including Executive level presentations
• Strong decision maker
• Advanced Excel skills 
• Ability to work multiple priorities in parallel
• Ability to develop relationships and influence 
• People management
• Organizational Agility 
• Dealing with ambiguity and complexity

go to method of application »

Key Performance Areas: 
Task Complexity:

Analytics, Reporting and Business Implementation

• Compile daily, weekly and monthly reports on the Company’s performance pertaining to various areas of business including but not limited to the Prepaid Segment Consumer Business Unit
• Extract data from various data sources, including databases and data systems, for reporting and analysis purposes;
• Provide insights to departments on the trends, values and attributes that emerge from the reports compiled;
• Maintain reports and dashboards to meet the specific needs of the Prepaid Segment Consumer Business Unit and teams to all levels of leadership;
• Provide the company with timely and accurate ad-hoc reports and analysis;
• Keep up to date with current business model and processes of the company;
• Ensure a high quality/accuracy/standard of work and service throughout;
• Contribute actively to internal meetings as requested;
• Attend to additional requests by your manager as required and perform any other duties which may be assigned from time to time.
• Customer/ Business Satisfaction
• Ensure service delivery in line with needs of the business
• Understand customer needs and develop and fine-tune systems accordingly
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Lateral Dimensions: 

• Creativities (improvement/innovation inherent)  
• Application of market research and advanced analytics in an optimal way to add as much value as possible to other areas of the business
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN performance
• Explore innovative ways to manage and build the MTN Brand through research structures
• Establish sound relationships with all other business areas
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Encourage continuous improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit

Qualifications
Minimum Requirements:

Education:

• 3-year Degree / Diploma in Commerce (Marketing /Finance/Economics/Commerce/Statistics) or related
• Industry experience or functional experience an advantage
• Analytical skills

go to method of application »

Mission/ Core purpose of the Job

• The Centre of Excellence is looking for a skilled engineer in the pillars that it supports (Internet of Things (IOT), Unified Communications & Collaborations, Cloud, Connectivity Converged Services & Security) to work on advanced applications and underlying infrastructure that supports millions of subscribers and large enterprises. We are looking for an Engineer with experience in servers, computing and networks, with the ability to understand, solve and communicate issues and opportunities to improve our systems.
• You will be responsible for identifying problems, documenting and solving issues, and working on projects that really make a difference to how we operate.
• The engineer will shadow all Specialists and adopt the methodologies, learn, and leverage on the experience of the team. We are looking for a Services Engineer to support the team in new projects and support the current production solutions and services.
• An Engineer is one who excels in his field and performs all support functionalities. The Engineer must be fully aware of administration procedures for both company and technical

Context (Global influences, environmental / industry demands, organisational mission etc.)     

• This position is influenced by MTN Marketing and Enterprise Business Unit demands and roadmaps. It is also affected by Global Telecommunications Technology changes, trends, influences and the requirement to remain leaders in the ICT disciplines.
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Designing, implementing, and managing scalable architecture for internal and external customers based on Microsoft products
• Highly skilled team of thinkers and tinkerers adopting an ethos of technical problem solving through automation
• Driving constant technical innovation and adoption of cutting-edge technology

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Tactical and Operations

• Support and Maintain all ICT Services applications.
• Manage all operating systems and application that run the pillar solutions offered to our enterprise customers
• Work with the Specialists to build a deployment plan and see that plan through to the end solution state.
• Ensure the upgrading of existing systems.
• Support systems to achieve the Company set Key Performance Indicators
• Work with related stakeholders concerning the prompt restoration or provision of service in full or partial system failures
• Treat all systems as mission-critical
• Travel to site for support duties, testing, new installations and upgrades where needed
• Configuration management and system orchestration using MTN’s related systems
• Document system configuration and changes in system configuration.
• Work with the Specialists to design and implement highly available solutions
• Ensure all area day-to-day tasks are being completed to the required level
• Analyse performance trends and failure impacts on service
• Have a core competency to support the advertised TCOE services pillars
• Be capable of supporting at least 2 of the other solutions offered in the Enterprise Business Unit: Managed Network Services, Cloud, Unified Communications, Hosting, Security, IOT.
• Work with the Specialists to deploy and maintain server infrastructure, virtualisation environment, storage network and application-level network services.
• Replacing and upgrading of end-of-life systems.
• Execute the upgrade and replacement of hardware/software before end-of-life.
• Maintaining knowledge of current technology trends.
• Testing new technology and software in a lab environment and establish fitness for MTN use.
• Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.
• Communicate all faults and planned work through the correct channels    
• Work with the project teams to approve the outcome of Acceptance Testing results from suppliers.
• Administer the roll out of all software package related to the area.
• Ensure that system utilisation reports are in place and relevant
• Maintain smooth running of Linux, Windows, and virtual environments
• Continuously evaluating through correlation and monitoring systems
• Work with the Specialists to optimise productivity by automating repetitive tasks.
• Develop and deploy tools or total solutions in aid to business processes and general productivity.

Business Support

• Collaborate and provide business with knowledge of the technical capability of the core pillar contracted for[PM[MSA]1] 
• Implement IS solutions that meet business requirements.
• Ensure timeous delivery of requirements along with the Specialists.
• Maintaining knowledge of current technology trends.
• Analyse the current business environment to detect critical deficiencies and report on them
• Work with the Specialists to designing, implement, and managing scalable architecture for internal and external customers based on required products
• Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.

Governance

• Follow all corporate governance procedures in place
• Work with the Specialists to document and test system before promoting to production.
• All changes should be documented and managed for all production environment changes.
• Comply with all security policies defined by MTN
• Ensure that all ICT Operations policies, processes, and procedures are documented, understood, adhered to and continuously maintained.
• Facilitate the auditing process between MTN and vendor to ensure that audit findings are resolved and managed
• Support the integration forums with Revenue Assurance to understand issues, planning and concerns.
• Ensuring vendors adhere to MTN Governance and Processes.

Project Delivery

• Attend project kick-off meeting to clarify complete customer requirements and deliverables. Liaise with planning departments to discuss upcoming projects
• Ensuring that ICT Operations is involved in a project every step of the way, such that they can prepare for ATP (Authority To Proceed).
• Ensure delivery of (authorised) projects according to the prioritised project list with the support of the Specialists.
• Ensure that all systems (or set of systems) are properly documented for Operations by the vendor
• Identify and report on risks and propose how to mitigate on risks.
• Assist with the support of all projects assigned by manager

Supervisory / Leadership / Managerial Complexity: (responsibilities for directing / guiding/ motivating / influencing others)

• Mentoring and Coaching of Graduates
• Monitoring Vendors
• Engineer needs to work with the Specialists build solution performance review
• Support business units that need an additional point of view within the guidance of the manager or the Specialists.

Job Requirements (Education, Experience and Competencies)
Education:

• 3-year degree/diploma in IT or Computer Systems
• Microsoft Certified Professional or Systems Engineer is an added advantage
• RedHat Certified Systems Engineer / LPI is an added advantage
• Certifications across various vendors that make up the infrastructure (MCITP, VCP, CCNP, RHCE, LPI and more) is an added advantage

Experience:

• Minimum 5 years general systems administration experience in a Linux environment and work experience in an ISP
• At least 3 years’ experience in system administration on Windows/Unix/Linux platforms (Server 2008 and above, RedHat/Debian)
• Experience working in a medium size organization
• Experience with Linux (Red Hat/CentOS, Ubuntu) is an added advantage
• Experience with VMware, Hyper-V, and Red Hat virtual environments is an added advantage
• Understanding the concepts of SDN and SDWAN is an added advantage