Latest Jobs at andBeyond

• &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Accountable for coordinating and executing land tour programs and events
• Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
• Must be available to travel with groups and assist with on-site coordination
• Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with &Beyond guidelines
• Provide proactive support to the Group’s and Incentive’s team
• Maintain good relationships with partners and monitor adherence to service level standards by suppliers
• Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
• Maintain accurate and up-to-date information on all confirmed services
• Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
• Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
• Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
• Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
• Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
• Assisting with special projects and any other duties as assigned by Management

KNOWLEDGE REQUIRED:

• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
• Good understanding of terms and conditions, markets in which andBeyond operates in, product knowledge, third party and andBeyond Product destinations
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• A passion for delivering service excellence
• A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable
• Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies

QUALIFICATIONS REQUIRED:                                                                                      

• Minimum of 4 - 5 years previous inbound tour consulting experience required.

SKILLS REQUIRED:

• Strong administration skills with meticulous attention to detail
• Organization and time management skills - experience in delivering results in a fast-paced performance-orientated environment.
• Ability to work well under pressure
• Able to keep up with moving priorities, projects, clients, and technology.
• Able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules
• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Good understanding of terms and conditions, product knowledge, general knowledge, third party and andBeyond Product destinations
• Financial analysis, modelling and management
• Understanding and knowledge of the different markets in which andBeyond operates in
• Understanding of travel industry channels
• Excellent computer skills including: Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
• Analytical skills
• Negotiation skills
• Experiential Creativity (Crafting Experiences)
• Yielding

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• We are seeking a skilled and motivated Junior Sous Chef to assist in managing kitchen operations, food preparation, and staff supervision. The ideal candidate will support the Sous Chef and Head Chef in maintain food quality, kitchen efficiency, and hygiene standards while ensuring a smooth workflow.

OUPUTS:   

• Assist in preparing and cooking high-quality dishes as per menu specifications
• Ensure consistency in taste, presentation, and portion control
• Follow recipes and standard operating procedures for food production
• Supervise kitchen staff in the absence of Senior Sous Chef
• Ensure all food stations are properly stocked and prepared for service
• Coordinate with the other kitchen sections to maintain a smooth workflow
• Maintain high standards of cleanliness and organization in the kitchen
• Adhere to food safety and hygiene regulations, including proper food handling and storage
• Monitor kitchen equipment and report any maintenance needs
• Assist in managing stock levels and conducting inventory checks
• Ensure minimal food waste through proper storage and portion control
• Provide guidance and support to Chef de Parties and kitchen assistants
• Ensure kitchen staff follow standard operating procedures and maintain efficiency
• Support the Snr Sous Chef and Head Chef in creating new dishes
• Suggest improvement to existing menu items
• Keep up with culinary trends and bring fresh ideas to the kitchen
• Ensure food is prepared and served on time
• Work closely with the Snr Sous Chef, Head Chef and front-of-house team to ensure smooth service
• Handle customer special requests or dietary requirements as needed

SKILLS REQUIRED:

• Proficiency in various cooking techniques and food preparation methods
• Strong ability to supervise and assist kitchen staff
• Positive attitude and ability to work collaboratively with the culinary team
• Good problem-solving and decision-making skills
• Ability to handle multiple tasks efficiently
• Strong attention to detail and consistency
• Ability to adapt to fast-paced environments

PREVIOUS WORK EXPERIENCE REQUIRED:

• Diploma or certification in Culinary Arts (preferred)
• At least 2+ years of experience in a professional kitchen
• Previous experience as a Chef de Parti or Jnr Sous Chef

PERSONAL CHARACTERISTICS:

• Passion for cooking & culinary excellence
• Strong work ethic & dedication
• Leadership potential and teamwork
• Attention to detail
• Adaptability and problem solving
• Strong communication skills
• Organisational and time management skills
• Hygiene and food safety consciousness
• Creativity and innovation
• Resilience and stress management

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• Please note that this role is responsible and assists with overseeing the Front Office, Safari Shop, Massages and Transfers business unit. This person will relieve the Front Office Manager when she is on leave.

OUTPUTS:

LODGE COMMUNICATION

• Ensure clear communication throughout the lodge from a Front Office Perspective 
• Preparation of all details of daysheet ,assist with the coordinating of all movement and activities at the lodge
• Ensure that all guest preparation, confirmations and check in registration forms are done
• Looking ahead for the month ensuring all rooms are accurately and correctly allocated and all detail received from Bateleur House is recorded on the daysheet
• Ensuring Receptionists are maintaining daysheet and assist when needed
• Capturing guest feedback forms
• Checking emails and communicate actions accordingly to relevant departments
• Clear and open communication with Bateleur House with regards to bookings that come through to the lodge
• Internal communication via radio and WhatsApp groups
• Play a critical role with the management of the airstrip and FedAir flights

GUEST SUPPORT

• Hosting and welcoming agent site inspections when required
• Confirm flight arrivals and road transfers details with Bateleur House
• Communicate all relevant information to Camp Managers, Hospitality Manager, Operations Manager and Lodge Manager
• Prepare lodge operational daysheet from tourplan
• Assist with updating occupancy forecasts
• Assist with updating all lodge, guest and driver accommodation lists
• Maintaining accurate filing
• Assisting with Check-ins when needed
• Assist with checkouts and guest bills
• Host guests as per the hosting roster

LODGE SUPPORT

• Assist with the management of weekly banking with the finance team ensuring it is balanced and accurate
• Duty to investigate and follow up any occurrence or suspected occurrences where the company has or may suffer losses. Equally duty to flag any feedback to Camp Managers or Lodge Managers about Guest Feedback related issues.
• Assist with ensure monthly financial reports are updated and sent through to the relevant departments
• Balance Massage treatment reports
• Assist with the planning and implementation of Staff Rosters for Transfers, Safari Shop, Massage Therapists & Receptionists
• Analysing the revenue and costs to ensure maximum profit and maintaining all reports relating to the transfer & massage business units
• Assist and facilitate training with receptionists and front of house team on daysheet and PANstrat
• Ensure PAN remains up to date and clear any outstanding bills
• Follow up and ensure all Landing Fees for Airstrip is actioned
• Ensure stationery requirements are fulfilled
• Staff leave planning and sign offs in the Front Office Manager’ absence.

TRANSFER BUSINESS

• Allocate all transfers booked with us
• If needed, communicate with preferred suppliers should we need to outsource services
• Keep track of all the vehicle licenses and facilitate renewal when needed
• Keep track of all charges made at Bateleur House on the revenue pre-list spreadsheet
• Assist with Johannesburg logistic schedule
• Effective communication with the Drivers
• Arrange last minute bookings when guests request transfers in-house
• Control permit book and logbook for Enkulu Gate

SKILLS REQUIRED:

• Excellent Communication skills - with guests and fellow staff members
• Ability to maintain a positive attitude even when encountering negative circumstances or challenging environments
• Excellent English – spoken, understanding and written
• Attention to detail, accuracy, meticulous, precise
• Excellent computer skills – especially word, outlook and excel
• Need to work well under pressure
• Patience is a must
• Good organisational ability
• Honest, have good integrity, proactive and driven person
• Leadership Skills is essential
• Teamwork/collaboration
• Fast Decision-making skills with a natural responsible attitude
• Basic Financial and business skills

KNOWLEDGE REQUIRED:

• Hospitality and the lodge industry
• Knowledge of surrounding areas and communities
• andBeyond Knowledge
• PANstrat Knowledge

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in a 5 or 4 star Lodge
• 2 years working experience in a front office role essential
• Assistant Management or management in Front office is advantageous