Analyst - Risk and Compliance at MTN

JOB DESCRIPTION
Context: 

• Highly dynamic and fluctuating Telecommunications industry
• Within the legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Dynamic and fast moving industry
• Context changes in terms of technology advancements
• Legislative frameworks i.e. OSH Act, ICASA, Telecom regulations
• Interaction with Senior Managers and General Managers on a regular basis

Key Performance Areas:

Key tasks 
Enterprise Risk Management Implementation

• Assist the Enterprise Risk Management in facilitating on-going enterprise-wide risk assessments and mitigation of risks and ownership in all Business Units 
• and MTN subsidiaries, in line with the Group ERM Framework. This involves scheduling workshops, meeting, presentations etc. with Senior Management
• Ensure that risk management is applied according to the Combine Assurance framework
• Ensure that risk management system (tool) is implemented and fully utilised to automate the risk management process within MTN SA
• Ensure that risk management tool is maintained and in line with MTN Group Framework
• Ensure ongoing risk identification, assessment and reporting of risks 
• Implementation of procedures and processes for Crises Prevention and Management 
• Monitor the application of procedures and processes for Crises prevention and Management in MTN SA and suggest appropriate action to mitigate the risks
• Monitor adherence to the defined Project Risk Management framework and ensure appropriate escalation to the relevant parties
• Monitor the status of insurance recommendations and report on status

Perform regular reviews of the risk processes followed by MTN and its subsidiaries and report on progress

• Give input in assessing the current and potential risks to the organisation
• Monitor and report on exposures

Reporting

• Compile statistical and other reports required within the ERM environment
• Coordinate the monthly Risk Working Group meetings and ensure and ensure adherence to ERM framework

Training and Support

• Liaise constantly with Senior Managers on various risk matters especially tracking ownership and mitigation of risk items identified
• Assist with training Risk Champions on the use of CURA software, and liaise with them on an on-going basis regarding the Enterprise Risk Management

Customer Service

• Provide support and assistance to stakeholders when required
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Ensure all customer queries are attended to and resolved

Supervisory / Leadership / Managerial Complexity:
None

RESPONSIBILITIES
Role Complexity:
 

• Ad hoc project involvement
• Give professional advice or assist staff on an ad hoc requests related to enterprise risk management
• Attend ad hoc steering committees for various projects on behalf of Manager
• Attend ad hoc meetings on behalf of Senior Manager/ Manager
• Attend project team meetings for various unrelated projects
• Buy-in from management

Lateral Dimensions: 

• Creativities (improvement/innovation inherent)
• Introduce innovative ways to analyse risk and present results 
• Improve methodologies and tools used by Enterprise Risk Management
• Provide innovative recommendations to minimise business risk and improve the business performance 
• Apply market research in an optimal way to add as much value as possible to other areas of the business
• Conduct proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN SA’s performance
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Encourage continuous service improvement
• Proactively seek information on business issues, particularly outside the Enterprise Risk unit which may impact on the unit 
• Give input into cost-saving activities

Vulnerabilities (control span)

• Lack of buy-in on implementation of recommendations 
• Dependant on stakeholders providing the required information 
• System inefficiencies
• Limited resources
• Changes in South African regulatory environment
• Reliance on the stability and availability of systems
• Ineffective support or resistance from key stakeholders 
• Corporate governance regulating business risk
• Poor strategy elements
• Integrity of MTN operational data
• Budgetary constraints 
• Prescriptive regulatory environment Working across functional silo’s in the MTN organisation
• Increasing pace of the business requiring fast turn-around times
• Lack of IS tools to obtain data / detect risks
• Information not documented or outdated

Collaboration:
Responsibility towards:

Direct Reports: None

• Matrix Reports: Risk Champions in BU’s
• Key Customers: Board of MTN SA, Audit, Risk and Compliance Committee, GM Business Risk Management, Exec Management, Line Management, 
• Internal Audit, Group Business Risk Management
• Key Suppliers: Risk Champions, Exec Management, Forensic Services, Information Risk Management

Others: External Audit

Discretionary Space: 

• Independent thought and Judgment:
• Dissemination of information
• Implementation of Business Risk Management plans
• Team motivation
• System, process and procedure fine-tuning and development to achieve business objectives
• Guiding and influencing risk management on projects
• Make recommendations on risk management strategies
• Lateral thinking on risk management solutions

Authorities:
None

QUALIFICATIONS
Minimum RequirementsEducation:

• 3 year Degree / Diploma in Internal Auditing / Risk Management or related
• Global Experience Standards (5)
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization 

Training:

• Risk management tools
• Systems training
• Computer training
• Project Management
• Legislation
• Principles and practices of ERM

Competencies:

Head - Big Picture Focus (20)

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent (30)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder - Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused (40)

• Results Achiever - Produces sustainable divisional results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others 

General working conditions 

• Flexible working hours
• Flexibility to travel (local/international)
• Attending functions after hours
• Constant pressure to meet extremely tight deadlines and high workload
• Remote computer access, laptop, etc KPA Quality Standards
• Quality of reports
• Timely reporting and the accuracy thereof
• Objectives met for the unit
• Dissemination of information
• Implementation of project plans
• Team motivation
• Achievement of internal processes KPA’s
• Increased risk management awareness throughout MTN SA and its subsidiaries
• Implementation and effective use of CURA software for risk assessments and reporting
• Existence of agreed project timelines as well as implementation
• Agreed risk assessments by Senior Managers
• Compliance with Group Risk Management Framework
• Increased awareness of insurance policies and implementation of insurance recommendations
• Implementation of project risk management in all projects
• Increased awareness and application of crisis prevention management principles for all events