Application Consultant (TMS/TOMS) at DHL

Key areas of responsibility include:

Implement IT solutions

• Working out in detail improvements of existing IT solutions
• Acting as the go-to expert for medium to complex technical questions on IT solutions
• Independently obtaining expert input from and aligning with Business Analyst on design and improvements of blueprints
• Guarantee adherence to defined standardized IT solutions 

Analysis and translation of requirements

• Understand business requirements and processes in all its details
• Support definition of technical detail of the IT solution as requested by DePICT and ONE.DEPLOY methodologies
• Document the chosen solution
• Communication of technical information to a non-technical audience and vice versa

Realise a chosen solution

• Setup of chosen solution in the application (no coding)
• Work closely together with suppliers to get the agreed deliverables including developments from Application Developers
• Create and execute (non-UAT) tests; document and communicate results to the Project/Workstream Leaders
• Acceptance of supplier deliverables
• Deliver requested deliverables as defined by Project/Workstream Leaders in agreement with DePICT and ONE.DEPLOY methodologies

Prepare for “go-live”, support during “go-live”

• (Support) data collection activities
• Checking collected data and execute data conversion
• Train operational (key) users in the use of the IT solution
• Support business during “go-live”
• Document delivered solution as part of project closure activities

Hypercare Activities

• Provide configuration and data support (L1/L2 application support) during hypercare in case of production issue
• Write documentation for handover of GAPs to L2 centralized support team and help local team to be prepared for L1 support
• Implement assigned deliverables withing agreed budget and timeline
• Clearly communicate any deviation in budget & schedule with explanation on the reason of the deviation
• Transmit passion to the work and to the DPDHL and MLEMEA strategic programs
• Guide people in the change process from actual operative procedures to the new procedures

Qualifications/ Skills/Competencies/Experiences

• Bachelor/Master's degree in Computer Science, Business Administration or relevant education and work experience in supply chain and/or logistics
• Prior training and certification in strategic products (e.g. JDA WM/D, OTM) is a strong advantage
• Familiar with business analysis. BABOK certification is an advantage
• Good knowledge of and insight in E2E supply chain management  
• Familiar with operational standardization concepts within Supply Chain and/or in other businesses
• Familiar with or specialist in DHL Operational Standards and sector best practices
• Minimum 1 year experience with the setup of logistics processes and related applications
• Minimum 3 years experience with the setup of logistics processes and related applications (senior)
• Minimum 1 year project delivery experience
• Minimum 3 years project delivery experience (senior)
• Familiar with, specialist or expert (depending on level) in DHL IT products implementation/configuration skills, good testing and training skills
• Familiar with or specialist (depending on level) in the major DHL IT solutions – product knowledge, good implementation/configuration skills, being able to configure (normal/high complexity) E2E implementations independently
• Ability to translate process requirements into system requirements
• Analytical skills
• Customer and supplier contact
• Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress
• Ability to train colleagues in the system
• Ability to help colleagues with specific expertise and to coach on content and skills (buddy principle)
• Detailed knowledge of logistics processes (warehousing and transportation)
• Understand impact of IT solution on standardized operations, incl. sparring with engineer to propose alternative (e.g. operational) solutions
• Travel in EMEA may be required (depending on project)
• Ability to work in a high-pressure demanding environment