Current Jobs at DHL

Role Context

The role is within SSA to drive and manage the HR Operations function within DHL Express SSA Regional Office. Acting as a trusted advisor and HRBP to the business and partnering with the members of the business management team. Provide input to and lead implementation of HR plans and policies for the regional office by aligning HR activities to business needs and providing day-to-day HR support to attract, manage, develop, motivate and retain employees to achieve business objectives in line with business needs, HR strategy, industry best practices and current legislation.
In addition, the role will specialise in the design, delivery and management of Talent Acquisition, Recruitment and Onboarding processes in the DHL Express SSA Region to ensure that we attract, select, integrate, engage and retain people within the organisation with the aptitude and abilities to meet the current and future needs of the business. The role also owns and governs the Health and Wellbeing Programmes for SSA as well as SSARO and collaborates on Employee Engagement (EOS) initiatives within SSA.

Key Responsibilities

Talent Acquisition

• Sourcing Strategy: Manage recruitment strategy and process, maintenance and development of resourcing and candidate tracking systems. Determine and advise on recruitment methods, channels (e.g., LinkedIn, Agencies, Universities) and selection tools (e.g., SHL, PI, PPA, SONRU, etc.). Ensure processes, policies and approaches are regularly refreshed to remove bias and prevent discrimination.
• Resource Management/ Workforce Planning: Identify and develop a pipeline to meet current and future resourcing and business needs (Collaboration with TM to fill internal roles with LEADS Successors)
• Custodian and Super User of the Recruitment Management System
• Headcount and vacancy reporting through the RMS
• Assessment & Selection: Work with line managers to define recruitment needs, establish role requirements, sourcing plan and execute the sourcing plan. Support selection process and interviewing
• Graduate recruitment programs – Recruitment and Placements
• Employer branding: Provide guidelines, materials and activities to promote DHL brand to attract/retain candidates, manage job fairs and benchmark employer attractiveness
• Onboarding processes and Induction: Ownership and promotion of frameworks, tools and programs for effective induction and integration of new and existing employees into new roles
• Management of Recruitment Vendors and Recruitment Platforms and Systems - e.g. Thomas PPA
• Process Owner: Employee Opinion Survey - Prepare, administer and facilitate annual Employee Opinion Survey organization mapping, administration, communication, action planning, reporting and follow-up. This is supported by an EOS Champion
• Process and Programme Owner: Health and Wellbeing (FFW/FFL) for SSA – Driving Global and strategic topics under Health and Wellbeing

HRBP Role – Regional Office Employees (local and abroad)

(in collaboration with Regional Functional heads and Country HR heads)

• Organizational Change: Manage organizational change to support the business strategy, incl. initiatives such as business development, reorganizations, redundancies, redeployment, etc.. Ensuring risk mitigation balanced with employee welfare and business objectives. Leading and supporting engagement activities, cultural change and communication programs.
• Organizational Design: Supporting business to develop effective structures, aligned with standards, such as span of control, management ratios and accountability mapping.
• Workforce Management: Reporting and advising on resource capacity planning, scheduling and productivity measures by providing appropriate tools and policies with reference to benchmark ratios costs and standards.
• Talent Management: Ensure tailored recruitment and talent management activities through TM to attract, select, integrate, and retain people with the aptitude and abilities to meet the current and future needs of the business or function in scope.
• Employment Data / Contract Management: Accountable for contract elements, legal / data protection provisions, contract/record management, and management of organization and employee records.
• People Performance Management: Giving guidance on legal and policy requirements, education and advice to managers, documentation and employee notification procedures, and legal proceedings.
• Local HRBP functions for the RO including discipline and grievances, learning and development, talent management, compensation and benefits, employee engagement, etc.
• HR Service Delivery: Optimizing the use of HR processes, leverages the HR tools to great effect. Establishing clear and meaningful KPIs, tracking Business satisfaction with HR and improvement initiatives.

Minimum Requirements

Education and experience

• Relevant HR University degree / Labour Law qualification
• 8-10 years’ experience in various HR–related areas
• Talent Acquisition as a key focus in previous roles
• HR Administration knowledge
• Line management and/or matrix leadership
• Experience of multiple countries and/or industries
• Previous experience partnering with the business at a senior management & executive level in a complex environment e.g. multi-country / customers.
• Proven experience of leading the deployment of complex organisational change projects
• Experience with employee discipline and Poor Performance Management

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In this Cross Border Controller position

• You will understand & process Road Freight shipment requests and execute such request expertly.
• You will arrange bookings based on customer requirements with the most qualified & cost-efficient transport supplier, capable of executing the shipment requirements.
• You will register shipments on CW1 & SALOODO! Within the specified timeframes (1 hour) after receiving shipping instructions
• You will process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours)
• You will ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices.
• You will ensure all ACR’s & WIP’s are loaded onto registered file at time of registration.
• You will ensure all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained.
• You will co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
• You will manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents).
• You will develop and maintain relationships with suppliers and customers and prepare specific customer reports whenever required.
• You will support the Head of Road Freight with negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.
• You will receive and accept transport orders from customers and nook shipment with transporter on time. Follow up acquittals for RIT/RIB shipments.
• You will follow up PODs (proof of delivery) with transporters and arrange collection / packing of customer cargo.
• You will supply carrier with transport order instructions, CW1 reference No. & SALOODO! Shipment No.
• You will send Pre-alerts to customer & destination offices and agents.
• You will invoice shipment based on estimate or rate agreements.
• You will produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
• You will participate within the department with regards to industry or regulation changes.
• You will carry out identification of Hazardous Cargo and ensuring the cargo is transported under the right regime.
• You will follow up Standard Operating Procedures (general or customer specific).

Now, here’s what we need from you

• Must have a matric
• 3 – 5 years’ experience in related field

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

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Job Purpose: 

• Balance Sheet Reconciliations preparation and review.
• Bank reconciliations review
• Reviewing expense claims, credit cards and petty cash.
• Preparation and processing of journals
• Reviewing journals
• Review of fixed assets (additions, disposals and transfers)
• Review of control accounts
• Staff development and succession planning
• Working with other departments in regard to financial transactions throughout the company
• Handling daily duties within the department
• Monitoring and balancing accounting reports
• Assisting auditors
• Providing all information for AFS to be prepared
• Preparing and submitting all taxes
• Maintaining a clear audit trail
• Coordination between Accenture and business.
• Preparing head office budget for South Africa
• Approving head office cost

Key areas of responsibility include:

• Training of Accenture staff
• Review of accountant reconciliations and ensuring that all reconciling items are followed up timeously
• Review of accountants work and assistance with accounting queries
• Preparation of reconciliations timeously as required by company set deadlines
• Ensuring the accuracy of journal entries being processed
• Ensuring that control accounts are cleared promptly and differences investigated regularly
• Supervising staff and assisting with accounting queries of a more complex nature
• Ensuring expense claims paid are valid, accurate and reasonable, and allocated to the correct locations and employee.
• Petty cash claims submitted are valid, accurate and reasonable
• Control accounts are cleared on time and no aged items
• Fixed asset movements are authorised
• All expenditure on credit cards is reasonable and valid and is posted to the right locations
• South Africa head office function budget are in with prepared budget and reason for differences are highlighted
• Training of junior staff
• Feedback to queries given on time

Qualifications:

• Matric - Essential
• Educated to degree level or equivalent (B Com Accounting) - Essential
• Completed Articles CA/SA – Desirable

Skills/Competencies/Experience:

• Commercially astute
• Good communication skills
• Proactive
• Team Player
• Strict on procedure
• High Drive to deliver strict deadlines
• Experience in similar role – 2 to 3 years
• Industry Knowledge    

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Key areas of responsibility include:

• Learn & adhere to clear understandings of the clients’ requirements
• Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects
• To report and record any non-conformity with regards to customer merchandise
• To work within operating areas as determined by management and the needs of the business
• When carrying out duties - adapt to following operating procedures and safe working practices

Qualifications/requirements

• BBB-EE candidate
• South Africa Citizens only
• Unemployed youth from age 18 – 29 years
• Matric (English & Mathematics/literacy) – Essential
• People with disability

Competencies & Skills

• The incumbent is a Company representative and must at all times conduct themselves accordingly
• Excellent interpersonal skills
• Ability to build relationships
• Good team player
• Ability to work under pressure
• Customer service and clear understanding of the client’s requirement and expectations
• Positive work ethic - good written and verbal communication skills
• Admin skills - Desirable
• Person should have a good understanding of quality as a key value - Desirable
• Awareness of importance of security - Desirable
• Operational knowledge and understanding of service delivery - Desirable
• Ability to understand instructions and to accurately carry out instructions - Desirable
• React to customers in a courteous and professional manner - Desirable
• Performance Indicators
• Team player
• Fulfilment of tasks to achieve KPI's

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In this RCC Specialist position

• You will increase number of winning bids through accurate & competitive completion of Road Freight estimate requests.
• You will ensure product profitability by managing customer selling rates and supplier buying rates.
• You will maintain minimum 50% hit ratio for all ad-hoc bids and RFQ’s.
• You will improve carrier base in country by minimum of 100% in first year and 25% YOY.
• You will own and maintain Country Road freight Tariffs with carriers on agreed validity.
• You will have a good understanding and managing of costing Structure of Road Freight Supplier.
• You will manage contract with all suppliers, establish regular carrier meetings and ensures that these are conducted for all key carriers.
• You will drive best pricing solutions to maximize profitability of Road freight. Negotiate and procure best rates in market.
• You will review existing pricing rates and policies with carriers and network to initiate updates and changes based on market trend/current business requirements and maintain strong relationship with them.
• You will manage and keep transport supplier (buying) register up to date.
• You will carry out execution of global procurement strategy and decisions (rates, process, etc.)
• You will monitor carrier/ station performance and initiates corrective actions.
• You will manage development and implementation of a Rate Card Model for domestic and cross border Road Freight
• You will ensure domestic and cross border rates input into the rate management system and validate it for Auto costing, quotations, and auto rating.
• You will standardize costing Model to ensure quick and effective turnaround timings on pricing requests and ensure that Standard quotes are responded within 6 hours exclusions - weekends and requests received after 4 pm on work days (Monday – Friday)
• You will determine profit margin, support and follows up with Sales, Sales Support and Customer Service.
• You will source and Provide Spot Rates to Sales, Customer Service and customers for all types of cargo to be moved by road.
• You will follow-up with internal and external customer requests for quotes & pricing.
• You will follow-up on all estimates that have been submitted to customers.
• You will maintain proactive communication/relationship with colleagues and managers.
• You will maintain and keep estimate/bid register up to date.
• You will monitor and participate on RFQ’s for road freight together with designated salesperson.
• You will be managing and fully owning RFQ Bids for road freight.
• You will coordinate RFQ’s above 50.000 USD with Regional Head of Commercial Center Road Freight.
• You will submit RFQ bids in good time before deadline in customer specified methodology (online, physical or email).
• You will participate and consult other departments and products in their pricing strategy for road freight component of freight.
• You will supply Month End number of estimates completed, won and lost to Head of Road Freight.
• You will assist in rate disputes where necessary and use of Quoteshop for 100% enquires.
• You will develop and execute trade-lane management marketing and capacity overview.
• You will comply with company Quality processes.
• You will ensure proper storage & management of Communications, rates agreements and win/loss ratio analysis.

Now, here’s what we need from you

• Must have a matric
• Preferable tertiary education including diploma an advantage.
• 5 years’ experience directly related to the duties and responsibilities specified.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

go to method of application »

Key responsibilities

Quality

• To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of the customer’s immediate and future needs.
• To always implement ISO standards and Global SOP procedures.

Receipt of Shipment Information

• The information will be Available on DHL Clearance system in the various queues. Continually monitor the queue and action the shipment to obtain the required information.
• Ensure network updating through every step (from the time the entry is put on hold up to and including finalization of the on-hold entry).

Internal Relationship Management

• Prioritize work by flight departure and arrival dates. Reach out to IT or NCG team to obtain any missing documentation or request any updated/corrected documents from ACA team. Ensure network updating through every step (from the time the entry is put on hold up to and including finalization of the on-hold entry)

Framing bills of entries

• Ensure that all entries are framed or reframed as per clearing instructions obtained from customers, simultaneously ensuring conformance to customs rules and regulations.
• Finalizing Queries/Communications
• Upon finalization of T-Doc queries / resubmissions, make note of name, date and time and monitor time taken between submission Vs acknowledgement by customs. Any delays to be reported to the Supervisor/Manager.

Minimum Requirements

Education & experience

• Matric
• Customs related diploma added advantage.
• 2+ years’ experience within the customs courier industry (Both Imports and Exports)
• Fully conversant with the Customs and Excise Act of 1964, rules and regulations and ability to complete all relevant prescribed customs forms in terms of the Act
• Excellent knowledge of practices within the Customs Adjustment environment
• Maintains effective performance under pressure.

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Key areas of responsibility include:

Implement IT solutions

• Working out in detail improvements of existing IT solutions
• Acting as the go-to expert for medium to complex technical questions on IT solutions
• Independently obtaining expert input from and aligning with Business Analyst on design and improvements of blueprints
• Guarantee adherence to defined standardized IT solutions 

Analysis and translation of requirements

• Understand business requirements and processes in all its details
• Support definition of technical detail of the IT solution as requested by DePICT and ONE.DEPLOY methodologies
• Document the chosen solution
• Communication of technical information to a non-technical audience and vice versa

Realise a chosen solution

• Setup of chosen solution in the application (no coding)
• Work closely together with suppliers to get the agreed deliverables including developments from Application Developers
• Create and execute (non-UAT) tests; document and communicate results to the Project/Workstream Leaders
• Acceptance of supplier deliverables
• Deliver requested deliverables as defined by Project/Workstream Leaders in agreement with DePICT and ONE.DEPLOY methodologies

Prepare for “go-live”, support during “go-live”

• (Support) data collection activities
• Checking collected data and execute data conversion
• Train operational (key) users in the use of the IT solution
• Support business during “go-live”
• Document delivered solution as part of project closure activities

Hypercare Activities

• Provide configuration and data support (L1/L2 application support) during hypercare in case of production issue
• Write documentation for handover of GAPs to L2 centralized support team and help local team to be prepared for L1 support
• Implement assigned deliverables withing agreed budget and timeline
• Clearly communicate any deviation in budget & schedule with explanation on the reason of the deviation
• Transmit passion to the work and to the DPDHL and MLEMEA strategic programs
• Guide people in the change process from actual operative procedures to the new procedures

Qualifications/ Skills/Competencies/Experiences

• Bachelor/Master's degree in Computer Science, Business Administration or relevant education and work experience in supply chain and/or logistics
• Prior training and certification in strategic products (e.g. JDA WM/D, OTM) is a strong advantage
• Familiar with business analysis. BABOK certification is an advantage
• Good knowledge of and insight in E2E supply chain management  
• Familiar with operational standardization concepts within Supply Chain and/or in other businesses
• Familiar with or specialist in DHL Operational Standards and sector best practices
• Minimum 1 year experience with the setup of logistics processes and related applications
• Minimum 3 years experience with the setup of logistics processes and related applications (senior)
• Minimum 1 year project delivery experience
• Minimum 3 years project delivery experience (senior)
• Familiar with, specialist or expert (depending on level) in DHL IT products implementation/configuration skills, good testing and training skills
• Familiar with or specialist (depending on level) in the major DHL IT solutions – product knowledge, good implementation/configuration skills, being able to configure (normal/high complexity) E2E implementations independently
• Ability to translate process requirements into system requirements
• Analytical skills
• Customer and supplier contact
• Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress
• Ability to train colleagues in the system
• Ability to help colleagues with specific expertise and to coach on content and skills (buddy principle)
• Detailed knowledge of logistics processes (warehousing and transportation)
• Understand impact of IT solution on standardized operations, incl. sparring with engineer to propose alternative (e.g. operational) solutions
• Travel in EMEA may be required (depending on project)
• Ability to work in a high-pressure demanding environment