Cross Border Controller at DHL

In this Cross Border Controller position

• You will understand & process Road Freight shipment requests and execute such request expertly.
• You will arrange bookings based on customer requirements with the most qualified & cost-efficient transport supplier, capable of executing the shipment requirements.
• You will register shipments on CW1 & SALOODO! Within the specified timeframes (1 hour) after receiving shipping instructions
• You will process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours)
• You will ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices.
• You will ensure all ACR’s & WIP’s are loaded onto registered file at time of registration.
• You will ensure all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained.
• You will co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
• You will manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents).
• You will develop and maintain relationships with suppliers and customers and prepare specific customer reports whenever required.
• You will support the Head of Road Freight with negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.
• You will receive and accept transport orders from customers and nook shipment with transporter on time. Follow up acquittals for RIT/RIB shipments.
• You will follow up PODs (proof of delivery) with transporters and arrange collection / packing of customer cargo.
• You will supply carrier with transport order instructions, CW1 reference No. & SALOODO! Shipment No.
• You will send Pre-alerts to customer & destination offices and agents.
• You will invoice shipment based on estimate or rate agreements.
• You will produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
• You will participate within the department with regards to industry or regulation changes.
• You will carry out identification of Hazardous Cargo and ensuring the cargo is transported under the right regime.
• You will follow up Standard Operating Procedures (general or customer specific).

Now, here’s what we need from you

• Must have a matric
• 3 – 5 years’ experience in related field

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary