Application Support Analyst at Hire Resolve

Job Description

• A global force in logistics covering all modes of transportation, including contract logistics and other sophisticated and digital-driven supply chain solutions is seeking an Application Support Analyst who will be responsible for the operational support, maintenance, and enhancement of business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools. 

Responsibilities: 
Application & System Management

• Monitor and maintain the performance and stability of business applications and platforms.
• Troubleshoot and resolve application issues, performing root cause analysis to minimize downtime.
• Support system integrations (e.g., HRIS, CRM, Active Directory).
• Collaborate with vendors and development teams for issue resolution and feature enhancements.
• Maintain system documentation, compliance records, and disaster recovery plans.

User, Course, & Platform Administration

• Manage user accounts, permissions, access controls, and enrollment rules.
• Administer course creation and notification systems within the LMS and other platforms.
• Provide training and support to power users and business units.
• Customize platform features using basic web technologies (HTML, CSS) and vendor tools.

Reporting & Optimization

• Generate scheduled and ad hoc reports for compliance, performance, and usage metrics.
• Analyze data flows to identify opportunities for automation and system optimization.
• Present data-driven findings and recommendations to stakeholders.

Process Improvement & Project Coordination

• Identify and implement process and system improvements in alignment with IT strategy.
• Participate in cross-functional projects and coordinate resources effectively.

Minimum Requirements: 

• Bachelor’s degree in a related field (e.g., Computer Science, HR, Business) or equivalent work experience.
• Minimum three (3) years of experience in Learning & Development, Docebo LMS, or business application support/administration.
• Proficiency in basic web technologies (HTML, CSS, scripting) and debugging code.
• Familiarity with ITIL practices and the software development lifecycle.
• Proficiency with Office 365 (Excel, SharePoint), Workday HRIS, CRM systems, and Helpdesk ticketing applications.
• Advantageous: Experience in the technology, supply chain, logistics, or freight forwarding industries; coding/development qualifications.