Application Support Engineer at Absa Group Limited (Absa)

Reference Data & Master Data Support

• Maintain and support reference and master data systems
• Ensure accurate and consistent data across domains such as customers, products, vendors, and locations.
• Manage data hierarchies, golden records, and survivorship rules.

Data Quality Monitoring & Issue Resolution

• Monitor data quality metrics and rules using tools like Informatica Data Quality (IDQ), Talend, or Ataccama.
• Investigate and resolve data anomalies, duplicates, and validation failures.
• Collaborate with data stewards to enforce data quality standards and remediation workflows.

Metadata Management

• Support metadata repositories and catalogues
• Ensure metadata accuracy, lineage tracking, and business glossary maintenance.
• Assist users in navigating metadata assets and understanding data context.

Incident & Problem Management

• Manage incidents related to data integrity, synchronization, and platform availability.

• Perform root cause analysis and implement long-term solutions to recurring issues.

System Configuration & Optimization

• Configure EDM tools to align with business rules, governance policies, and integration requirements.
• Optimize performance of data matching, cleansing, and enrichment processes.

Change & Release Management

• Participate in the deployment of new features, patches, and upgrades to EDM platforms.
• Conduct impact assessments and coordinate with stakeholders to ensure smooth transitions.

User Support & Training

• Provide Tier 2/3 support to data stewards, analysts, and business users.
• Deliver training on data governance tools, workflows, and best practices.

Documentation & Knowledge Sharing

• Maintain detailed documentation of data models, workflows, configurations, and support procedures.
• Create knowledge base articles and runbooks for internal teams.

Testing & Validation

• Support testing of new data rules, workflows, and platform enhancements.
• Validate data accuracy, lineage, and compliance before production deployment.

Reporting & Continuous Improvement

• Generate reports on data quality, issue resolution, and platform performance.
• Gather user feedback and contribute to continuous improvement of data operations and support services.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Data Management, or a related field. Certifications in MDM, DQ, or metadata tools are a plus.
• 3+ years of experience in Application Support or related roles.
• Demonstrated success in Data Management solutions.