Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Description
Digital Marketing Strategic Implementation:
- Implementation of critical workstreams aligned to driving a digital first approach in marketing across the group:
Workstreams include:
- Digital Marketing Transformation Survey, Roadmap and Implementation thereof
- Digital Marketing Technology Stack: Review, Evolution
- Digital User Experience across owned and paid platforms inclusive of best practice in customer/ client user journey mapping
- First Party Data Approach & Roll Out
- Performance Marketing & Search Strategic Approach & Implementation
- Digital tracking, measurements and analytics
- Driving the redevelopment and evolution of group digital assets such as Absa.Africa website whilst supporting South Africa and AR (Africa Regions) on best practice for their digital assets such as websites, mosbites and App
- Support: Social Media Workstream to ensure alignment to overall digital marketing strategy
Performance Marketing & Search:
- Collaborate with the marketing teams across business units to assist in the execution of for lead generation, customer acquisition, and revenue growth through performance marketing approaches
- Development of frameworks, guidelines and toolkits for business units to implement based on relevant objectives
- Development of campaign performance & measurement framework to understand & analyse performance marketing campaigns (i.e. inclusive but not exhaustive of benchmarking, tracking, A/B Testing. Optimisation)
- Driving seamless user journey & experience to ensure quality leads and conversions across digital platforms
- Strong understand of search strategies (inclusive of organic, SEO and paid search) to drive quality leads/conversions and re-marketing
Customer Experience & Engagement:
- Create and refine user journeys, ensuring seamless digital experiences across the bank's website, mobile app, and other online touchpoints.
- Leverage customer data and analytics to personalize marketing campaigns, improve engagement, and enhance customer satisfaction.
Marketing Technology Stack (Martech | Tech Stack):
- Utilize and manage a variety of digital marketing tools and platforms (e.g., Google Analytics, SEMrush, HubSpot, Marketo, Salesforce, Hootsuite, AdWords, etc.) for campaign execution, tracking, and reporting across paid, owned and earned platforms.
- Leverage marketing automation tools to streamline workflows and enhance the customer journey
- Enhance & support existing Martech Workstream to implement relevant use cases across business units to drive personalized & intuitive customer communications and solutions
Strategic Technology Partnerships:
- Management of strategic technology partnerships such as (but not limited to) Meta, Google, TikTok, Social Media Technology Tools, Sales Forces and Location Based services
- Support paid media manager and paid media agency to develop Joint Business Partnerships with relevant technology partner to derive value and innovation from these collaborations
- Fit for Future reviewing of new and innovative technology solutions that align to overall digital marketing strategic objectives
Data Analytics & Reporting:
- Collect and analyse data from various digital channels using analytics tools to evaluate campaign performance and identify areas for improvement
- Support agency in preparation of reports and presentations summarising key performance metrics and insights.
- Measurements, dashboards and tracking of performance of paid digital channels inclusive of trend analysis and benchmarks.
Compliance & Governance:
- Ensure all digital marketing initiatives align and comply with relevant banking/Finserv regulations, industry standards, and internal policies.
- Work closely with legal and compliance teams to mitigate potential risks.
- Identify new and potential risks whereby policies, standards and guidelines need to be developed to ensure we mitigate any operational and reputational issues
Qualifications & Experience:
- Bachelor's degree in Marketing, Digital Marketing, Communications, Digital Media, or related field (also inclusive of Business Science and Technology)
- Proven experience of +- 8 years+ within digital marketing management
- A strong knowledge of Meta Business & Ads Manager on Instagram, Snapchat, Twitter, Linkedin, You Tube and TikTok
- Experience with digital tools like Hootsuite, Sprout Social, or Buffer
- Knowledge of paid social advertising (Facebook Ads Manager, LinkedIn Ads, Google Ads).
- Experience with content creation tools like Adobe Creative Suite or Canva.
- Knowledge of first party data / single view of customer approaches and tactics inclusive of technology requirements
- Strong analytical skills with the ability to interpret data and derive actionable insights with experience on dashboards and campaign analytics tools
- Excellent communication skills, both written and verbal.
- Ability to multitask, prioritize, and work effectively in a collaborative team environment.
Other Requirements:
- Knowledge of financial services industry regulations and compliance guidelines related to digital marketing
- Ability to stay ahead of trends in social media and digital marketing, ensuring the bank’s digital presence remains fresh and relevant.
- Strong understanding of SEO, SEM, paid search, programmatic advertising, and display advertising.
- Experience with marketing automation platforms and CRM tools (HubSpot, Salesforce, Marketo, etc.).
- Excellent analytical skills with the ability to translate data into actionable insights.
- Proven track record of driving customer acquisition and achieving measurable results.
- Involvement and experience within the IAB and MMA is preferred, however not mandatory
- Multi-Market (Rest of Africa and/or International) is preferred but not a mandatory
- Strong ability to upskills and develop marketing community on digital marketing principles and brilliant basics
Education
- Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)
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Key Accountabilities:
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
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End Date: May 19, 2026
Key Responsibilities
Data Gathering & Compilation
- Source, validate, and consolidate data from multiple internal and external sources with accuracy and timeliness.
Data Analysis & Insight Generation
- Analyse financial, capital, and business data to identify trends, risks, and opportunities that support decision‑making.
Management Information Preparation
- Assist in production structured and insightful reports, dashboards, and management information packs for senior stakeholders.
Project Support
- Contribute to FRM projects by performing targeted analyses and preparing required outputs aligned to project goals.
Stakeholder Engagement
- Collaborate with stakeholders to gather inputs, confirm data accuracy, and ensure alignment on recurring and ad‑hoc deliverables.
Minimum Qualification
- Degree in a quantitative discipline (e.g., Applied Mathematics, Actuarial Science, Econometrics).
Preferred Qualification
- Honours or Master’s degree; CFA or CA(SA) (or working toward these) advantageous.
Experience
- 2–3 years in quantitative financial analysis, financial modelling, regulatory analytics, or related functions.
- Experience in preparing management information reports.
- Exposure to financial services and cross‑functional collaboration.
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Job Description
Overview of Role
- Provide oversight, direction and management to the modelling team.
- Implementation of model developments in accordance with Absa’s governance framework.
- Monitoring and investigation of experience variances to ensure continued appropriateness of models.
- Relationship management with Prophet software provider as well as the point of contact to address Prophet queries.
- Identify and implement initiatives to improve efficiency of prophet modelling including run times
- Identify and implement initiatives for alternative modelling platforms that may increase efficiency and costs.
Role Requirements
- Qualified actuary (part qualified actuaries with appropriate experience will be considered).
- Extensive knowledge and experience with Life Assurance products, including reinsurance.
- Advanced Prophet skills. Skills in R, Python and other actuarial software platforms are highly advantageous.
- Experience and knowledge of IFRS17, SAM and EV
- Minimum 7 years work experience.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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End Date: May 20, 2026
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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End Date: May 20, 2026
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Description
Accountability: Operational Risk Management Oversight
- Ensure optimal positioning of the Enterprise Risk Management Framework (ERMF) and ORRMF within CRES by creating awareness and understanding of operational risk among senior management;
- Ensure effective implementation, representation and adoption of the ERMF, by all CRES functions;
- Monitor functional performance against risk appetite;
- Check and challenge the end-to-end Operational Risk profile of the function, including emerging risks, to ensure ‘no surprises’. Consider all framework elements, strategic planning, business expansions/contractions and other major change programmes / new product approval
- Identify all Group related policies and standards and ensure that the processes align to minimum control guidance as set out in policies and standards;
- Oversee and facilitate the design of appropriate processes and procedures needed to implement the ERMF in CRES including ensuring sub- functions implement appropriate, standardised and adequate risk and compliance processes and monitoring capability;
- Develop, draft and communicate relevant guidance documents to ensure compliance with ORRMF policies and standards;
- Be the ‘Go To’ person and provide guidance to CRES Functional Heads and managers on the interpretation of the ERMF and related policies and standards
- Monitor and challenge the effectiveness and adherence to the ERMF and ORRMF;
- Assess the level of compliance and risk in CRES and report this to senior management;
- Assess the compliance to policies and standards and apply for dispensation and/ or waiver to the relevant RTO where material gaps in policies/standards or sections of policies/standards are identified, or considered irrelevant post the risk appetite setting for the CRES function;
- Assist in the design and implementation of the minimum Operational Risk Key Indicators (KI) for CRES as required by the RTO including assessing the relevance and performance against thresholds;
- Seek opportunities for continuous improvement in processes for efficiency and effectiveness in execution of risk management activities;
- Monitor overdue Internal Audit findings that pertain to CRES and ensure these are addressed timeously through engagement with responsible persons;
- Oversee monthly loss event reconciliations and related attestations to ensure that all (above threshold) risk events and losses have been captured on the Operational Risk system;
- Provide relevant coaching and guidance to the sub-functions on the implementation and maintenance of the Operational Risk framework components (including RCSAs, KRIs, Events, Strategic Risk Assessments, and Key Risk Scenarios etc.) in consultation with 2LOD;
- Remain abreast of the ORRMF, policies, standards, procedures, and relevant legislation/regulations
Accountability: Business Continuity Management (BCM)
- Accountability and management of BCM for CRES;
- Review of the CRES BCM plans and oversight of the sub-functional plans, on relevant reporting tools and formats, to ensure compliance with BCM Policies and Standards;
- Exercise preparedness, recovery capability and competence by BCM test requirements as per the BCM policy;
- Where relevant follow up with management to ensure timely remediation of control and process failures;
- Ensure appointment of relevant functional representatives per BCM requirements;
- Ensure relevant training and guidance documents are available, attended and completed by functional representatives per BCM requirements;
- Report to CRES management on BCM readiness;
- Attend all BCM related forums and ensure full alignment of CRES BCM plans;
- Act as the central point of contact between CRES and the BCM office;
- Act as central point of contact in the event of BCM invocation.
Accountability: Data and Records Management and Data Privacy:
- Accountability and management of Data and Records Management and Data Privacy for CRES as per Group Policies and Standards;
- Maintenance of relevant templates on relevant reporting tools and formats, to ensure compliance with DRM and Data DP Policies and Standards;
- Where relevant follow up with management to ensure timely resolution of areas of non-compliance;
- Assist with the remediation of control and process failures;
- Reporting to CRES management on DRM and DP compliance;
- Attend all DRM and Data Privacy related forums and ensure full alignment of DRM and DP processes as required;
- Provide feedback to CRES management on DRM and DP related matters;
- Act as the central point of contact between CRES and the Data Privacy Office.
Accountability: Risk Reporting
- Design and implement regular risk reporting processes which can be used for complete reporting requirements to CRES management, governance forums and committees;
- Responsible to collate all relevant information to ensure accurate, timely, complete reporting of Operational risks for CRES;
- Report to senior management on the aggregate CRES risk profile;
- Validate data and information in relevant reports provided by 1LOD teams in the CRES Function, as appropriate
- Provide independent challenge on, and insight, interpretation, and analytics from relevant reports to senior management
- Prepare appropriate current and forecast Operational Risk profile reporting for the for the function, as agreed.
Accountability: Leadership and Stakeholder Management
Establish and maintain effective working relationships with all key stakeholders such as:
- Group Risk, Risk Type Owners and Chief Risk Officers;
- CRES management;
- Functional heads;
Internal Audit and Compliance.
- Lead the organisation to improve risk management through digitization, automation, standardisation and simplification.
- Drive and participate in forums that positively contribute to functional knowledge improvement
- Understand stakeholders' expectations and ensure that stakeholders' expectations are met and exceeded in certain instances;
- Foster a strategic relationship with Management Assurance, Group Compliance, Operational Risk and Absa Internal Audit to ensure alignment in terms of current risks and the impact thereof on the risk profile of the function;
- Ensure integration of the ERMF into related activities with an objective to ensure a strong control environment and continuous improvement within Functions;
- Interact with Functional Risk representatives to facilitate Risk assessments as well as providing guidance to mitigate risks outside the set risk appetite;
- Ensure Risk representatives are fully aware of their responsibilities and that they execute accordingly;
- Establish and maintain relevant governance forums to proactively manage risk management within CRES.
Preferred Education
- B degree or equivalent specialising in Audit / Business Management/ Risk Management or equivalent NQF level 6 qualification or higher.
- Honours Degree in Audit or Business Management or equivalent NQF level 7 qualification (preferred)
Preferred Experience
- Eight (8) years’ experience in risk management and/or relevant business sector.
- Sound operational risk and compliance knowledge.
- Knowledge of the main operational processes procedures and control frameworks within the Absa businesses.
- Understanding of emerging technologies and the risk implications.
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the internet.
- Awareness of cultural differences and varying legal/regulatory environments.
- Experience in implementing risk or compliance frameworks end to end.
- Audit experience advantageous
- Exposure to Operational Risk Governance and Operational Risk and Control Committees
- Experience with Risk Framework elements especially Operational Risk management
- Experience in dealing with multiple and diverse stakeholders
- No criminal record
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Job Description
Risk Management
- Monitor client’s performance on a continuous basis for risk indicators and perform formal reviews at specified time intervals to identify any changes in the client's business or operating environment.
- Monitor adherence of covenants and conditions on a continuous basis and discuss any deviations and possible concerns with Sales team and escalate to Line Management and Credit if necessary.
- Adhere to ARMS credit requirements as stipulated in the Absa credit policy. Monitor and report boundary events in terms of the Operational Risk Boundary.
- Obtain input from Product Industry Specialist, where appropriate to assist in client solutioning and credit application process.
- Identify the need for a meeting between high-risk clients, Credit and Business Support.
- Request updated valuations on properties that serve as security for facilities in line with Absa Credit policies.
- Manage and communicate the risks associated with outstanding securities.
- Pro-actively identify problematic /high-risk clients and advise Credit, accordingly, manage them with a view to provide special input and implement loss preventative measures i.e., EWL Reports.
- Request and manage outstanding Financial Statements as stipulated in the Absa Credit policy.
- Action and manage daily Odex, Referrals, REPL and REPC. Contact clients that are on the referral listing for rectification.
Credit Management
- Explore new, improved, and alternative ways of solutioning client credit requirements.
- Adhere to Bank’s credit policies and procedures and ensure that they are fully complied with and that any policy breaches have been suitably addressed and mitigated.
- Provide bank codes and reports on clients.
- Pro‐actively manage credit risks associated with the portfolio of clients and their related products.
- Manage and drive the deal forum process to ensure quality applications are submitted to the sanctioners with sustainable credit solutions.
Portfolio Financial and Operational Management
- Compile reviews, amendments, and new applications to the appropriate lending authorities.
- Issue facility letters to clients after reviews have been compiled and new facilities granted.
- Draft and issue letters of reminder when facilities expire according to policy requirements, for example 30-, 60- and 90-day letters.
- Contribute to the Non‐Interest Income by ensuring recovery of manual fees (e.g., Reviews, valuations) to avoid revenue leakages.
- Spread client's financials on the various Credit Risk Grading models i.e., Agri Model, Public Sector Model, RiskCalc Model and Triad.
- Provide the Default Grading (DG) output from the Credit Risk models.
- Capture all information on the various risk grading models 100% accurately by checking that all the models balance.
Client Solutioning and Customer Service
- Identify cross sell opportunities from analysis of Client's financials, account conduct and industry change and pass on to Relationship Executive/Transactional Banker as a lead.
- Be part of the solution by attending sales best practice sessions with relevant stakeholders, give credit input to mitigate risk on the identified product offering or new acquisition, and monitor progress on the sales funnel, until the lead is converted into a deal.
- Conduct research on the industry in which the portfolio clients operate, to understand the industries overall profitability, industry trends and clients market standing relative to their competitors.
Teamwork and Self Development
- Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets.
- Develop supportive relationships with colleagues and create a sense of team spirit.
- Communicate concerns or challenges that derive from team interactions in a constructive and positive manner.
- Develop and maintain contacts with Specialists in other areas of Relationship Banking and the Group.
- Keep abreast of regulatory changes through regular training.
- Monitor available L&D courses to develop your own training whilst helping others in the team to develop theirs.
- Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to ABSA's values and vision.
Minimum Qualifications/Requirements
- Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Credit Risk with five years or more of relevant work experience.
- Strong computer skills and experience with Microsoft Office, especially Excel.
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Accountability: Capturing Transactions
- Prepare and verify all information to ensure that the required standards of, import and export Letters of Credit, Documentary collections and related transactions are adhered to prior to submission for processing.
- Ensure technical correctness of each client instruction including:
- confirmation of completeness of client’s instruction
- validating or obtaining an exchange rate where necessary
- Check that exchange control is authorized. If an Exchange Control Application (ECA) has been submitted, ensure that a copy of the relevant application and approvals are obtained, adhered to and filed with the transaction.
- obtain and capture the correct Balance of Payments (BOP) category.
- check that signatories have been validated
- check indemnities where applicable
- Where documents are compliant, advise the overseas bank / client accordingly as per Absa policies and ICC rulings.
- Action payment instructions accordingly.
- Ensure adherence to quality standards to avoid risks to the Bank through effective & efficient submission of transactions.
- Adhere to service level agreements by ensuring timely processing
- Draw Day End listings and action accordingly to ensure that all work received is actioned on the same day.
- Review and monitor all office suspense accounts to ensure that there is a debit for every credit within 48 hours and that the reconciliation has a nil balance.
- File each document pertaining to transactions according to the set criteria within the department for ease of reference.
- Ensure the effective filing, archiving & retrieval of documentation is in line with Absa
- Read Absa and departmental circulars on a daily basis and, where necessary, clarify the
- contents of these with Team Leader to ensure understanding and implementation.
- Instruct and follow up Client On-boarding and the Trade Solutions Specialist on the need to create banks and customer portfolios.
- Compile and clear reconciliations of accounts by passing entries over the relevant accounts to correct entries when required.
- Action Day End procedures to mitigate risk.
Accountability: Releasing Transactions
- Processing and administration Structured Trade Finance and services (guarantees, air releases, Letters of Credit and Documentary Collections).
- Verify information to ensure that the required standards are adhered to prior to releasing transactions.
- Ensure all team transactions are finalized and released by timely tracking and actioning of transactions on system queues.
- Verify and authorize all transactions processed by officials to ensure that the required standards of guarantees, air releases, import and export Letters of Credit, Documentary Collections and related transactions are adhered to.
Ensure technical correctness of each client’s instruction before verifying or authorizing, including:
- confirmation of completeness of client’s instruction
- validating or obtaining an exchange rate where necessary
- ensuring exchange control is authorized. If an Exchange Control Application
- (ECA) has been submitted, ensure that a copy of the relevant application and
- reply is obtained, adhered to and filed with the transaction
- check that the correct Balance of Payment category has been captured - check
- that signatories have been validated
- check that credit has been authorised
- validate completion in accordance with the relevant ICC (International
- Chamber of Commerce) rulings and Absa policies and procedures. If the above
- is not in place, obtain the information from the relevant stakeholders to
- ensure compliance before processing.
- Verify and release trade documentation (including documents of title) against relevant SWIFT to ensure compliance in terms of the relevant ICC ruling.
- Review and authorise the release of trade documentation prepared by customers to analyse and interpret content through effective application of International Chamber of Commerce (ICC) guidelines:
- Uniform rules for demand guarantees applied to guarantees bond and other payment undertakings
- International Standard Banking Practice
- Uniform customs & practice for doc credits (UCP 600)
- Rules on international standby practices (ISP 98)
- Uniform rules for bank to bank reimbursement under documentary credits
- Uniform rules for documentary collections (URC 522)
- ICC official rules for interpretation of trade terms (INCO terms 2000)
- Ensure that instructions/transactions received are authenticated, and completed within turnaround times by reviewing all transactions processed in the team before releasing.
- Ensure adherence to defined quality standards and standard processes to avoid risks to the bank through effective and efficient verifying, releasing and authorising of transactions.
- Escalate all issues that cannot be resolved to the Team Leader immediately. e.g.: potential losses, client claims.
- Ensure adherence to service level agreements by regularly informing team members of the required turnaround times and checking the production queues for overdue items, report overdue items, Coordinator and make plans to bring production back on track.
- Ensure the balancing of office suspense accounts within the 48 hour turnaround time
- Drawing and attending to daily, weekly, monthly and yearly reports/recons as per documented processes
- Ensure adherence to the filing, archival and retrieval polices in terms of documentation
- Read Absa and departmental circulars on a daily basis and, where necessary, clarify the content of these with fellow team members to ensure understanding and implementation
- Follow up and escalate Account Administration and the International Banking Sales Advisors with regards to delays in creating banks and customer portfolios.
Accountability: Compliance and Risk Control
- Comply with prescribed policies, processes and procedures to prevent any financial losses.
- Comply with statutory and regulatory requirements, by checking that clients are FICA compliant, adhering to Exchange Control Regulations and Absa Sanctions Screening Policy.
- Complete all relevant compliance training and be conversant with the relevant
- regulations that impact on day-to-day functions.
- Apply and interpret customer transactions through effective application of
- International Chamber of Commerce (ICC) guidelines:
- International Standard Banking Practice
- Uniform customs & practice for doc credits (UCP 600)
- Rules on international standby practices (ISP 98)
- Uniform rules for bank-to-bank reimbursement under doc credits
- Uniform rules for documentary collections (URC 522)
- ICC official rules for interpretation of trade terms (INCO terms 2000)
- Apply individual technical expertise to ensure 100% accuracy of all transactions.
- Authenticate and complete instructions/transactions received within turnaround times and in line with the Absa Sanctions Screening policy.
- Make suggestions to the Team Leader or Line Manager on improvements to client solutions based on knowledge of the trade value chain.
- Monitor adherence to filing policies and procedures, and compliance to archiving and retrieval mechanisms that are in place for documentation.
- Check that the correct balance of payment (BOP) reporting for exchange control purposes is done
- Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events and participate in the investigations.
- Verify International Financial Institution (IFI) and Group legal departments’ opinions and authorizations on transactions.
- Monitor and ensure compliance with prescribed polices, processes and procedures to prevent any financial losses when verifying, authorizing and releasing transactions. This includes mandates, waiver of commissions and ICC rulings.
- When verifying, authorizing and releasing transactions, check for compliance with statutory and regulatory requirements by ensuring that clients are FICA compliant. Adhere to BOP, Exchange Control Regulations and Absa Sanctions screening policy.
- Complete all relevant compliance training and be conversant with the relevant regulations that impact on day-to-day functions.
- Verify, release and authorize work by tracking and actioning workflow queues within agreed time standards.
- Apply individual expertise to ensure 100% accuracy of transactions verified, released and authorized.
Accountability: Customer Service and Query Resolution
- Provide a high quality of service to all clients within agreed SLAs
- Ensure high quality of communication to internal and external clients, both verbal and written.
- Take ownership when dealing with a customer queries or requests, offer suggestions and conclude complaints constructively by investigating and resolving clients’ queries whilst protecting the banks reputation.
- Highlight issues and make suggestions to product teams to improve customer service.
- Satisfy customer needs through the effective and efficient resolution of customer queries escalated from the team, customers or the Bank.
- Monitor to ensure that resolutions are documented and follow up with internal and external customers to satisfactory resolution of their issues/queries.
- Maintain quality standards in respect of client service by ensuring that team members are trained and aware of standards.
- Based on observations made when interacting with clients, make suggestions for improvements to transaction flows and to client solutions based on knowledge of the trade value chain.
- Highlight issues and make suggestions to product teams to improve customer service.
Role / Person Specification
Education and Experience Required
- Grade 12/ NQF Level 4
- Minimum 2 years’ experience in foreign exchange
- Minimum 1 year exposure to reconciliations function
- 3 years’ experience in Trade finance/documentary trade (including import and export letters of credit, documentary collections and related products)
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Job Description
Accountability: Manage and execute the following deliverables to Exco and other members of senior management in collaboration with teammates, with the support of business unit financial decision support teams, risk colleagues and treasury colleagues:
- Project management and analysis of key planning deliverables throughout the year: revised annual forecasts (RAF), outlooks, short-term and medium-term plans (STP and MTP), stress testing and integrated plan outputs
- Monthly and quarterly key financial reports on financial performance
- Competitor analysis
- Research projects - gathering financial data and creating insightful, decision useful analysis and thought pieces
- Other ad hoc projects and presentations
- Financial scenario analysis and stress testing
- Consolidating financial information for senior management
- Attend meetings to assist executives to understand and complete their tasks to achieve team goals
Accountability: RAF and STP review packs
- Assess the attainability and reasonability of the various budgets and forecasts put forward by comparing them to market expectations, past performance and management expectations. Reliance is not simply placed on the numbers themselves but utilisation of various key metrics (return on regulatory capital, return on equity, cost-to-income, JAWS, etc.) is essential.
- Compile review packs for submission to Exco and any other relevant committee. The pack together with commentary is necessary to provide a sounds basis on which the budget is approved.
- Interact with other departments such as Treasury, Risk and Group Tax may be necessary to provide comfort and assurance that the more technical aspects of submissions (e.g. funding plan impacts, risk-weighted assets and leverage) have been scrutinized and appear reasonable given the Groups economic outlook. undefined
- Accountability: Ad-hoc requirements/submissions
- Execute ad-hoc queries that are dependent on external and internal requirements and vary considerably throughout the year.
- Attend various committee meetings in which one will use their understanding of e.g. margins, impairment trends or economic understanding to provide a valuable contribution. In some instances, the contribution will be on a discussion basis and in others a submission to the committee is required.
- Provide other departments (Productivity Office, Office of the CE’s, Treasury, etc.) with a range of information (analysis, forecasts and actual financial data etc) to perform their respective tasks. The information supplied may need to be package in a different format to make it relevant for their respective needs. An understanding of the roll-up structures within the Absa business and good financial understanding is vital in this instance to avoid misrepresenting information. undefined
- Accountability: Interim and year-end reporting (twice a year)
- Compile competitor analysis which compares the Commercial SA’s performance to peers. undefined
- Accountability: Cluster Relationship Manager (CRM) roles undefined
Perform all other duties as reasonably assigned
- Peer responsibility: Coach, inspire, engage, mentor and develop finance and business savvy leaders.
- Play to our A-Game culture of inclusivity, diversity, entrepreneurship, and ownership.
- Network with finance colleagues across BB Finance and create awareness of challenges, opportunities and issues and encourage collaboration
- Focus on finance skills evolution and remaining relevant.
- Maintaining and strengthening relationships with key stakeholders across the organisation, e.g. BB and BU Financial Resource Management, BB and BU Risk, Group Treasury Finance, Finance Business Partners and Financial Decision Support Heads.
Qualifications and experience:
- B Com degree with Honours
- CA SA / CIMA (5-8 years post qualifying)
- Non-CA SA / CIMA (7-10 years’ experience in Financial Services organisation)
- Able to work effectively across a multi-service Financial Services organisation
- Experience working closely with data, MI, and analytics teams is essential. Exposure to MI tools, data modelling, dashboards, or basic coding (e.g. SQL, Python, or similar) is an advantage.
- Previous exposure to financial management reporting in a financial services organisation
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Job Description
Accountability: Manage and execute the following deliverables to Exco and other members of senior management in collaboration with teammates, with the support of business unit financial decision support teams, risk colleagues and treasury colleagues:
- Project management and analysis of key planning deliverables throughout the year: revised annual forecasts (RAF), outlooks, short-term and medium-term plans (STP and MTP), stress testing and integrated plan outputs
- Monthly and quarterly key financial reports on financial performance
- Competitor analysis
- Research projects - gathering financial data and creating insightful, decision useful analysis and thought pieces
- Other ad hoc projects and presentations
- Financial scenario analysis and stress testing
- Consolidating financial information for senior management
- Attend meetings to assist executives to understand and complete their tasks to achieve team goals
Accountability: RAF and STP review packs
- Assess the attainability and reasonability of the various budgets and forecasts put forward by comparing them to market expectations, past performance and management expectations. Reliance is not simply placed on the numbers themselves but utilisation of various key metrics (return on regulatory capital, return on equity, cost-to-income, JAWS, etc.) is essential.
- Compile review packs for submission to Exco and any other relevant committee. The pack together with commentary is necessary to provide a sounds basis on which the budget is approved.
- Interact with other departments such as Treasury, Risk and Group Tax may be necessary to provide comfort and assurance that the more technical aspects of submissions (e.g. funding plan impacts, risk-weighted assets and leverage) have been scrutinized and appear reasonable given the Groups economic outlook.undefined
- Accountability: Ad-hoc requirements/submissions
- Execute ad-hoc queries that are dependent on external and internal requirements and vary considerably throughout the year.
- Attend various committee meetings in which one will use their understanding of e.g. margins, impairment trends or economic understanding to provide a valuable contribution. In some instances, the contribution will be on a discussion basis and in others a submission to the committee is required.
- Provide other departments (Productivity Office, Office of the CE’s, Treasury, etc.) with a range of information (analysis, forecasts and actual financial data etc) to perform their respective tasks. The information supplied may need to be package in a different format to make it relevant for their respective needs. An understanding of the roll-up structures within the Absa business and good financial understanding is vital in this instance to avoid misrepresenting information. undefined
- Accountability: Interim and year-end reporting (twice a year)
- Compile competitor analysis which compares the SME’s performance to peers. undefined
- Accountability: Cluster Relationship Manager (CRM) roles undefined
- Perform all other duties as reasonably assigned
- Peer responsibility: Coach, inspire, engage, mentor and develop finance and business savvy leaders.
- Play to our A-Game culture of inclusivity, diversity, entrepreneurship, and ownership.
- Network with finance colleagues across BB Finance and create awareness of challenges, opportunities and issues and encourage collaboration
- Focus on finance skills evolution and remaining relevant.
- Maintaining and strengthening relationships with key stakeholders across the organisation, e.g. BB and BU Financial Resource Management, BB and BU Risk, Group Treasury Finance, Finance Business Partners and Financial Decision Support Heads.
Qualifications and experience:
- B Com degree with Honours
- CA SA / CIMA (5-8 years post qualifying)
- Non-CA SA / CIMA (7-10 years’ experience in Financial Services organisation)
- Able to work effectively across a multi-service Financial Services organisation
- Experience working closely with data, MI, and analytics teams is essential. Exposure to MI tools, data modelling, dashboards, or basic coding (e.g. SQL, Python, or similar) is an advantage.
- Previous exposure to financial management reporting in a financial services organisation
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The following responsibilities must be fulfilled:
Enterprise EDM Portfolio Ownership
- Provide input into the consolidated EDM portfolio, ensuring alignment and coherence across initiatives, capabilities, services, and divisions
- Translate strategic priorities into structured, sequenced execution roadmaps
- Provide a single, authoritative view of portfolio scope, progress, risks, and interdependencies
- Maintain and continuously refine the EDM capability and adoption roadmap
- Lead prioritisation of the DMG Book of Work (BoW), balancing regulatory, risk, and business demand within defined constraints
- Make sequencing and prioritisation decisions within agreed guardrails, escalating only where required
- Align demand, service delivery and capacity to enable predictable and efficient execution
Delivery Coordination & Portfolio Integration
- Provide integrated oversight and management of all EDM initiatives and use case implementations
- Coordinate across delivery teams, vendors and stakeholders to manage dependencies and sequencing, including managing other project managers and scrum masters where necessary for delivery across the portfolio
- Ensure delivery commitments remain aligned to portfolio priorities and stakeholder expectations
- Support and coordinate enterprise adoption and change activities, including communication, readiness, and transition support
- Ensure consistent, transparent communication of priorities, progress, and adoption expectations
Business Engagement and Divisional Representation
- Translate insights and feedback from divisions into targeted improvement actions and roadmap adjustments
- Represent the Data Management and Governance (DMG) function in enterprise and divisional working forums and tactical governance structures
- Provide structured portfolio reporting, insights and recommendations to senior stakeholders
- Support leadership with evidence-based inputs for decision-making and escalation
Education and Experience Required
- Minimum 5–8 years’ experience in enterprise data management, data governance, portfolio/project management or a related discipline
- Experience supporting and coordinating delivery roadmaps spanning multiple initiatives and stakeholders within a large or complex organisation
- Demonstrated experience coordinating data‑related initiatives, services or platforms (e.g. data quality, metadata, analytics enablement, regulatory data initiatives)
- Experience operating in a federated operating model, balancing central coordination with divisional delivery and accountability
- Knowledge of data management technologies, such as Informatica or Ataccama would be advantageous
- Bachelor’s degree in Information Technology, Information Systems, Business, Risk Management, or a related discipline (or equivalent experience)
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Accountability: Manage financial information completion process (60%)
- Act as a process executor for completion of financial information, including the accountability for the following key processes:
- Journals and month-end close
- Reconciliations
- Internals
- Completion of Supplementary information
- Consolidation and Internal eliminations
- Tax
- Accounting Functions
- Support to Subject Matter Expert (SME) on processes, resolution of issues and ad hoc requests from stakeholders including:
- Cluster Financial Controller
- Cluster CFO/BP&A team members
- Other Financial Control functions
- Support SME on obtaining TAG opinions and ad hoc queries on accounting issues.
- Act as the process executor for implementation of new standardised processes where relevant.
- Provide feedback to stakeholders on results reflected in the financial accounting system, as well as issues identified where there are potential risks to numbers.
- Act pro-actively in correcting issues and implement a sustainable process
- Ensure that principles of the Financial Control Operating Model are complied with and sustained.
- Maintain and enhance processes:
- Identify areas of improvement in completion, review and or submission processes to drive and implement a sustainable and effective process in support of quality and accuracy
- Identify synergies between different reporting processes and implement new and or enhanced processes
Accountability: Provide support to other process executors through motivation and employee engagement (20%)
- Understanding and managing team dynamics to maximize performance.
- Escalate issues around allocation of resources to process architects tasks to ensure delivery of team objectives.
- Ensure continued development of resources, through coaching and mentoring, to empower value added delivery of tasks.
Accountability: Process Execution (20%)
- Execution of processes as designed.
- Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes.
- Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction.
- Assist in the implementation of new and/or enhanced processes.
- Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks.
- Maintain awareness of own activities and the impact thereof on related / interdependent activities.
Education and Experience Required
- CA(SA) newly qualified/2 to 3 years PQE experience
- Business experience in a Banking environment gained from a Finance, Product
- Group consolidations experience will be an advantage
- Experience in SAP
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Job Description
- Paid Media Strategy/Paid Integrated Channel Strategy: Develop and execute comprehensive group paid media strategy & complementary segment/cluster media strategies to support marketing objectives and drive revenue growth
- Overall paid media budget and activity management including clashing and optimization
- Paid Media Process: Development and implementation of paid media process aligned to overall campaign management process
- Paid Media Campaign management & implementation across segments/clusters partnering with paid media agency partners and supporting agency partners. Overall management of paid media agency and performance thereof
- Collaborative & Integrated Approach: Work closely with cross-functional teams including marketing, analytics, creative, and web development to align paid media efforts with overall marketing objectives and ensure a cohesive customer journey. Developing principles for increased and improved ways of working between segments/clusters and agency partners, driving integration and collaboration
- Media Efficiency, Savings and additional value: Group media owner commitments and deals including savings and added value inclusive of tracking and reporting. This also includes alignment and value enrichments with Corporate Communications, additional added value from media owner partnerships and increased share of voice whilst Leveraging paid media spend into the earned media space
- Developing deeper and valuable partnerships with media owners and publishers across online & offline channels/platforms. Media owner and platform relationship management
- Audience Targeting: Conduct research and utilize audience insights to identify target segments for each campaign. Develop tailored messaging and targeting strategies to reach and engage the desired audience.
- Collaborate with the creative teams (online & offline) to develop compelling ad creatives that align with the brand's messaging and marketing objectives. Continuously optimise ad performance by conducting A/B tests, refining targeting parameters, and implementing best practices.
- Performance Tracking and Reporting: Monitor and analyse key performance indicators (KPIs) for paid media campaigns, providing regular reports on campaign performance, insights, and recommendations for improvement and optimisation. Measurement and data analytics on channel performance and optimisation across all paid media channels and segments/clusters within the group
- Conversion Rate Optimization (CRO): Collaborate with the digital marketing & digital channels development teams to optimize landing pages and user journeys to improve conversion rates and overall campaign performance
- Remarketing and Retargeting: Develop strategies for remarketing and retargeting campaigns to maximise conversions and nurture
- Stay Abreast of Industry Trends & shifting media landscape: Stay updated on the latest trends, tools, and best practices in paid media advertising. Continuously explore new opportunities and emerging platforms to drive innovation and maintain a competitive edge. First to market paid media innovation in shifting media landscape across ATL and digital channels
- Competitor Analysis & Benchmarking: Conduct regular competitive analysis to benchmark performance, identify opportunities, and adjust strategies accordingly. This is inclusive of Category Paid Media Benchmarking across all channels and competitor categories
- Cross Paid Media Channel Content Management & Tracking: Advise on appropriate messaging and content in line with channel roles within overall brand marketing strategy
- Skilling & Capability Building: Paid training and upskilling across categories and brand teams
- Risk Mitigation, Governance & Compliance: Best practice paid media process to ensure risk mitigation and campaign implementation. Development of risk, compliance and governance frameworks for paid media
Qualifications and Experience Required:
- Bachelor's degree in marketing, advertising, media or a related field.
- Proven work experience as a Paid Media Manager, Business Unit Head, Paid Media Strategy Lead or similar role, preferably in an agency or corporate
- Commercial edge – strong commercial focus to drive effective and efficient use of paid channels driving increased share of voice and savings optimisation
- In-depth knowledge and hands-on experience with platforms such as Television Channels, Outdoor, Radio, Google, Meta, LinkedIn, TikTok, and other paid media platforms
- Experience with A/B testing and conversion rate optimization strategies
- Solid understanding of digital media metrics and KPIs
- Familiarity with website analytics tools such as Google Analytics or similar
- Pan-African/ Multi Market experience is high beneficial
- Stakeholder management – history of managing internal and external stakeholders (media owners, media, agencies and production houses)
- Excellent communication and presentation skills, with the ability to convey complex concepts and data to stakeholders.
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Risk Management
- Monitor client’s performance on a continuous basis for risk indicators and perform formal reviews at specified time intervals to identify any changes in the client's business or operating environment.
- Monitor adherence of covenants and conditions on a continuous basis and discuss any deviations and possible concerns with Sales team and escalate to Line Management and Credit if necessary.
- Adhere to ARMS credit requirements as stipulated in the Absa credit policy. Monitor and report boundary events in terms of the Operational Risk Boundary.
- Obtain input from Product Industry Specialist, where appropriate to assist in client solutioning and credit application process.
- Identify the need for a meeting between high-risk clients, Credit and Business Support.
- Request updated valuations on properties that serve as security for facilities in line with Absa Credit policies.
- Manage and communicate the risks associated with outstanding securities.
- Pro-actively identify problematic /high-risk clients and advise Credit, accordingly, manage them with a view to provide special input and implement loss preventative measures i.e., EWL Reports.
- Request and manage outstanding Financial Statements as stipulated in the Absa Credit policy.
- Action and manage daily Odex, Referrals, REPL and REPC. Contact clients that are on the referral listing for rectification.
Credit Management
- Explore new, improved, and alternative ways of solutioning client credit requirements.
- Adhere to Bank’s credit policies and procedures and ensure that they are fully complied with and that any policy breaches have been suitably addressed and mitigated.
- Provide bank codes and reports on clients.
- Pro‐actively manage credit risks associated with the portfolio of clients and their related products.
- Manage and drive the deal forum process to ensure quality applications are submitted to the sanctioners with sustainable credit solutions.
Portfolio Financial and Operational Management
- Compile reviews, amendments, and new applications to the appropriate lending authorities.
- Issue facility letters to clients after reviews have been compiled and new facilities granted.
- Draft and issue letters of reminder when facilities expire according to policy requirements, for example 30-, 60- and 90-day letters.
- Contribute to the Non‐Interest Income by ensuring recovery of manual fees (e.g., Reviews, valuations) to avoid revenue leakages.
- Spread client's financials on the various Credit Risk Grading models i.e., Agri Model, Public Sector Model, RiskCalc Model and Triad.
- Provide the Default Grading (DG) output from the Credit Risk models.
- Capture all information on the various risk grading models 100% accurately by checking that all the models balance.
Client Solutioning and Customer Service
- Identify cross sell opportunities from analysis of Client's financials, account conduct and industry change and pass on to Relationship Executive/Transactional Banker as a lead.
- Be part of the solution by attending sales best practice sessions with relevant stakeholders, give credit input to mitigate risk on the identified product offering or new acquisition, and monitor progress on the sales funnel, until the lead is converted into a deal.
- Conduct research on the industry in which the portfolio clients operate, to understand the industries overall profitability, industry trends and clients market standing relative to their competitors.
Teamwork and Self Development
- Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets.
- Develop supportive relationships with colleagues and create a sense of team spirit.
- Communicate concerns or challenges that derive from team interactions in a constructive and positive manner.
- Develop and maintain contacts with Specialists in other areas of Relationship Banking and the Group.
- Keep abreast of regulatory changes through regular training.
- Monitor available L&D courses to develop your own training whilst helping others in the team to develop theirs.
- Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to ABSA's values and vision.
Minimum Qualifications/Requirements
- Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Credit Risk with five years or more of relevant work experience.
- Strong computer skills and experience with Microsoft Office, especially Excel.
- Agricultural Credit Analysis experience (Preferred)
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Key Accountabilities:
Strategic Communication Execution
- Translate marketing objectives into clear, actionable communication plans.
- Support campaign rollouts across digital, print, broadcast, and experiential platforms.
- Align messaging with the Business Unit’s strategic priorities and tone of voice.
Content Development & Management
- Develop and edit content for campaigns, press releases, internal communications, and thought leadership.
- Collaborate with creative teams and agencies to ensure timely delivery of assets.
- Maintain a content calendar and ensure consistency across all touchpoints.
Stakeholder Engagement
- Build strong relationships with internal stakeholders to ensure communication relevance.
- Facilitate feedback loops to refine messaging and improve engagement.
- Support cross-functional collaboration to deliver integrated communication solutions.
Channel Management & Digital Enablement
- Manage intranet, email newsletters, social media, and website content.
- Monitor channel performance using analytics and recommend improvements.
- Leverage AI-driven tools and omnichannel strategies to optimise reach and engagement.
Compliance & Governance
- Ensure all communication adheres to brand, legal, and regulatory guidelines.
- Identify and mitigate reputational risks in messaging and campaigns.
- Maintain documentation and audit trails for communication activities.
Education & qualifications:
Field of Study: (Preferred):
Work Experience:
- 3 - 5 years experience in communications, including a track record of 2 years in a team lead/people management or technical position.
- Exposure to client service, campaign execution, and quality management.
- Familiarity with regulatory compliance in marketing communications.
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Job Description
- New Business Organisation: Devise short term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe Identify, develop and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa Group Limited Group internal networks and fostering greater collaboration within group and WIMI business unit; Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX. Make a contribution to referring relevant business to other parts of Wealth Advisory and/or the broader Absa Group Limited Group.
- Client service - Manage and Grow Existing Client Relationships: Quarterly meetings with each client in your designated portfolio; Undertake annual credit reviews to assess the health of your Clients financial position, with co-operation from the various teams in the region Maintain the highest levels of service and delivery to existing clients at all times, ensuring that all teams of specialist support within the region work together to deliver client experience as well; Act as the key contact point/ gatekeeper and coordinator for all client advice Transactional Banking, Credit, FX. Assist in the liaison with various internal stakeholders to assist in achieving business objectives in Structured Lending, Advisory, FX, SSG and Investment Banking fees Act as the key contact point for all client transaction queries across multiple locations within a Region.
- Client Relationship Management: Maintains highest levels of service and delivery to existing clients at all times Key contact for all banking and credit (vanilla credit) advice and client queries Key interface between clients and other parts of Absa Group Limited/WIMI and the wider Absa Group Limited Group
- Involvement in credit related tasks: Client interaction including: gathering of information related to Transactional Banking, Credit, FX ensuring efficient Client interactions; Accountable for providing information related to the security status reports and performance of financial analysis; Ultimately responsible for ensuring that credit review processes is conducted on time; Liaise with the product houses to ensure credit tasks related to clients in terms of credit reviews, overdrafts and home loans are completed;
- Governance and Control: Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model. Ensuring that all actions are in line with procedures according to the Front Office manual.
- Query Resolution: Undertake query resolution related to client portfolio Act as the escalation point for serious issues related to client complaints
- Operational Support: Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g. marketing material) for all client meetings and follow up as required; Act as focal point for clients dealing with day-to-day administration across the range of services and products.
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies
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Job Description
- Support Africa Regions (AR) Public Sector (PS) Bankers where required to deliver timely committee submissions by providing timely information required for Business Selection Committees (BSC), Sovereign Risk, Credit and other committees.
- Assist and guide countries with BSC papers and business cases required for Credit especially in non-presence countries (NPC).
- Provide analysis to AR Centre Stakeholders and AR Bankers to understand the current performance against budget and track projections. This will include consolidating monthly and quarterly financial performance reporting.
- Provide input for both short and medium Budgeting processes.
- Analyze client and transaction profitability using information obtained through various monthly reports processes.
- Support AR Bankers by proactively identifying product cross/up selling opportunities.
- Identify innovative solution to all clients from a holistic banking perspective to ensure an ultimate consolidated client franchise contribution (CFC) for the bank.
- Proactively research on PS AR related clients and the industries to identify changes, trends and impacts to the sector.
- Extracts insights based on research to input in committee submissions and client plans.
- Proactively review the client plans on Salesforce and engage Bankers on any updates required or plans which are not aligned to the client’s and bank strategies.
- Accompany Bankers in client meetings, participate by taking notes, asking questions and hold prep sessions with Bankers ahead of client meetings.
- Ensure vigilant adherence to all controls with ongoing consideration and mitigation of risk.
- Understand my role in the business end to end processes, including applicable risks and controls and how this improves the service we provide to our customers.
- Help to understand why risk events/incidents/issues happened and identify how to prevent them in future - focusing on fixing root causes and taking ownership of identified actions.
- Proactively identify ways to improve the control environment by considering what could go wrong in the processes I operate and how errors could be prevented - focusing on fixing root causes and taking ownership of identified actions.
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Reference Data & Master Data Support
- Maintain and support reference and master data systems
- Ensure accurate and consistent data across domains such as customers, products, vendors, and locations.
- Manage data hierarchies, golden records, and survivorship rules.
Data Quality Monitoring & Issue Resolution
- Monitor data quality metrics and rules using tools like Informatica Data Quality (IDQ), Talend, or Ataccama.
- Investigate and resolve data anomalies, duplicates, and validation failures.
- Collaborate with data stewards to enforce data quality standards and remediation workflows.
Metadata Management
- Support metadata repositories and catalogues
- Ensure metadata accuracy, lineage tracking, and business glossary maintenance.
- Assist users in navigating metadata assets and understanding data context.
Incident & Problem Management
-
Manage incidents related to data integrity, synchronization, and platform availability.
-
Perform root cause analysis and implement long-term solutions to recurring issues.
System Configuration & Optimization
- Configure EDM tools to align with business rules, governance policies, and integration requirements.
- Optimize performance of data matching, cleansing, and enrichment processes.
Change & Release Management
- Participate in the deployment of new features, patches, and upgrades to EDM platforms.
- Conduct impact assessments and coordinate with stakeholders to ensure smooth transitions.
User Support & Training
- Provide Tier 2/3 support to data stewards, analysts, and business users.
- Deliver training on data governance tools, workflows, and best practices.
Documentation & Knowledge Sharing
- Maintain detailed documentation of data models, workflows, configurations, and support procedures.
- Create knowledge base articles and runbooks for internal teams.
Testing & Validation
- Support testing of new data rules, workflows, and platform enhancements.
- Validate data accuracy, lineage, and compliance before production deployment.
Reporting & Continuous Improvement
- Generate reports on data quality, issue resolution, and platform performance.
- Gather user feedback and contribute to continuous improvement of data operations and support services.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Data Management, or a related field. Certifications in MDM, DQ, or metadata tools are a plus.
- 3+ years of experience in Application Support or related roles.
- Demonstrated success in Data Management solutions.
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Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required
Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies
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In this role your key accountabilities will include the following;
- Retaining existing key client relationships and furthering cross / up sell opportunities within the responsible portfolio.
- Building and improving relationships across all customers and key stakeholders.
- Cultivating good rapport with corporate clients and ensure the bank becomes the choice for their transactional banking needs.
- Building trust through driving strategic relationships to ensure retention of clients.
- Ensuring the client relationship is well entrenched with our Customer Service Centre (CSC) to enable full potential of the day-to-day servicing elements between the client and Absa.
- Leveraging deep-rooted product skills and business acumen to develop and deliver bespoke and often sophisticated Cash Management solutions to existing clients and key target clients of Absa.
- Proactively drive relationships with existing key clients and non-Absa connections to capture their Cash Management Business. This targeted activity will be generated from the establishment, development, and implementation of portfolio sales plans in partnership with Coverage Bankers and Transactional Banking Solution Specialist.
- Work closely with other areas of Absa to develop joint business development initiatives to maximize cross selling opportunities.
Apply for the role if you have the above-mentioned experience and meet the below criteria;
- A bachelor’s degree in commerce, or a Post Graduate degree will be advantageous
- 5 plus years Product and/or Banking experience
- An understanding of corporate client Cash Management needs including a good working knowledge of client accounting and Treasury Management operating systems and how our services interface with them.
- Excellent knowledge of Cash Management to ensure one can provide sound advice and specialized solutions to the client and gain the position of trusted adviser.
- International Banking experience
- Additional product skills, beyond Cash Management e.g. Trade, Working Capital and knowledge of Africa would be an advantage.
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Job Description
- Transactional Processes: Manage and monitor capacity and workloads within areas of accountability and re-allocate efficiently and effectively;
- Accountable for ensuring seamless execution of day-to-day core processes;
- Ensure that all transactions performed within area of accountability are compliant with appropriate regulatory and control frameworks;
- Ensure the team executes all duties in a timeous and efficient manner.
- These may include: KYC reviews, PEP reviews, Annual Client Reviews
- Manage the rejections/rework rates and ensure corrective measures are implemented to address issues
- Deliver all Project related initiatives within area of accountability
- Stakeholder Management:: Build strong relationships with both global and local internal and external stakeholders. Effectively communicate developments within areas of activity to all relevant stakeholders. Ensure impeccable and timeous service levels Liaise with various Business Units to achieve business objectives Ensure that teams collaborate effectively to deliver a high level of client service Liaise with Process and Projects Managers
- Query resolution: Escalation point for issues and queries within areas of accountability Undertake query resolution related to client portfolios
- People: Manages colleagues in area of responsibility to deliver against the operational plans and performance targets (including cross product / collaboration goals), leveraging appropriate people management practices (across the employee lifecycle) & team process to ensure effectiveness, Actively coaches and develops team members; -Drive staff engagement by acting as a role model for the organization’s values and behaviours
Education
- National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
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Key Responsibilities
- Provide expert, holistic financial planning and advisory services
- Manage and grow an existing client portfolio (if applicable)
- Proactively source and convert new business opportunities
- Deliver tailored investment, risk, and insurance solutions
- Maintain long-term client relationships through exceptional service
- Ensure full compliance with FAIS and regulatory requirements
- Stay informed on market trends and product developments
Minimum Requirements
- Fully FAIS Fit & Proper compliant (non-negotiable)
- RE5 certification (essential)
- Minimum 3–5+ years’ experience as a Financial Adviser or in a similar advisory role
- Proven track record of meeting or exceeding sales targets
- Established client base (advantageous)
- Strong business development and networking capability
- Excellent communication, negotiation, and closing skills
- Own reliable transport
Method of Application
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