In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Participate in planned activities that are appropriate for own development.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
End Date: May 1, 2026
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Job Description
- Supports the development, enhancement, and maintenance of regulatory capital models (PD, LGD, EAD) within the FNB Commercial portfolio. The role focuses on analytical execution, model monitoring, and compliance with Prudential Authority and Basel requirements, while working closely with senior model owners and business stakeholders to support credit risk and capital decision‑making and regulatory reporting requirements.
Capital Model Development & Maintenance
- Develop, test, update, and document components of PD, LGD, and EAD capital models under guidance of senior model owners.
- Perform regular model testing, monitoring, recalibration support, and audits to ensure model accuracy and relevance.
- Challenge model assumptions, inputs, and outputs to identify potential improvements or weaknesses.
- Maintain ownership of assigned model components in line with approved model methodologies and standards.
Analytics & Capital Insight
- Translate defined business or risk questions into appropriate analytical tasks supporting capital models.
- Apply statistical and quantitative techniques to analyse portfolio performance and capital drivers.
- Support analysis of credit risk, customer behaviour, and portfolio trends to inform capital outcomes.
- Validate and interpret model outputs and prepare supporting analysis, reports, and presentations for stakeholders.
- Assist with compiling monthly/quarterly/annual regulatory reporting deliverables.
Technical Execution & Data Preparation
- Source, prepare, and reconcile data used in capital modelling and monitoring.
- Perform data quality checks, validations, and investigations to support reliable model inputs.
- Assist in the productionalisation of capital models and monitoring processes within approved FirstRand architecture.
- Contribute to shared capital modelling tools, code libraries, and reusable analytical assets.
Compliance, Governance & Risk
- Adhere to regulatory capital model governance, policies, standards, and frameworks.
- Ensure ethical use of data in line with privacy, confidentiality, and sensitivity classifications.
- Report and escalate data quality, model, or information privacy incidents appropriately.
- Identify and escalate modelling or delivery risks that may impact capital outcomes or compliance.
Business Collaboration & Delivery
- Support engagement with Pricing, Origination, Collections, and Risk teams to ensure accurate interpretation of capital model outputs.
- Assist in delivery planning and execution of agreed modelling and analysis outputs.
- Engage cross‑functionally to support consistent and appropriate use of capital models across FNB Commercial.
- Build effective working relationships to manage expectations and support knowledge sharing.
Mentorship and Professional Development
- Assist and support junior analysts with modelling processes and analytical tasks where required.
- Participate in capital‑related projects aligned to broader FNB Commercial analytical priorities.
- Actively seek feedback to improve technical capability and business understanding.
Cost & Operational Discipline
- Deliver analytical work within agreed timelines, scope, and cost constraints.
- Support effective resource usage and identify opportunities to improve efficiency.
Experience Required (Data Scientist II)
- Minimum bachelor’s degree in mathematics, Statistics, Engineering, Computer Science, Actuarial Science, or a related quantitative field.
- Minimum 2-3 years relevant experience.
- Strong level of proficiency in SAS or SQL (SAS preferred).
- Strong communication and stakeholder engagement skills.
- Ability to present technical insights to technical and non-technical stakeholders.
- Demonstrated experience in predictive modelling.
- Ability to work independently while collaborating within a team to achieve objects.
End Date: April 30, 2026
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.
- Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration,
Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF, and client-centric advice principles
- Proven ability to meet sales, service, and compliance targets
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact on a local market as a brand ambassador.
You can be a match if you are:
- Client-focused and have an ethical approach to advice
- Enjoy solving problems.
- Persuasive selling skills
- Agile and Flexible
- Strong communication and interpersonal skills
- Results-driven with strong planning and organization skills
- Attention to detail and high compliance awareness
End Date: April 30, 2026
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Job Description
- To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
Are you someone who can:
You will be an ideal candidate if you have:
- Pro-actively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Build and manage stakeholder relationships to enable operational success.
- Maintain strong internal partnerships that support Private Bankers and enhance client satisfaction.
- Contribute to a culture of service excellence, which builds positive relationships and provides
- opportunity for feedback and exceptional service.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensure effective management of the leads pipeline.
- Consistently produce high-quality outputs within agreed deadlines.
- Relevant Bachelor’s Degree – NQF 7, FSCA‑approved.
- Examples: Finance, Economics, Investment Management, Financial Planning, Business Management.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) Meet all requirements on SUB-CATS.
- Experience - 3 to 5 years’ experience within a Sales/Service area in a financial service environment.
End Date: August 31, 2026
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Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
- Ensure compliance with rules and processes and has attention to detail.
- Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyse customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
- Willing to work on a shift structure
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
End Date: April 30, 2026
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Job Description
- To provide specialist high-level technical advice, high-level problem resolution of complex problems, system security and policy implementation monitoring.
Do you meet the following experience requirements?
- Java 8 or Java 11
- 5-7 years extensive experience working with Java and related technologies
- REST API
- OCEP (Open Community Engagement Process) methodology with other frameworks required
- Have experience with frameworks such as Spring Boot, Hibernate and Java EE.
- Containerization (Docker, Kubernetes, OpenShift, etc.) – understanding, prefer hands on experience.
- Domain Driven Design
- Integration – Webservices
- Bitbucket & Bamboo
- Knowledge and exposure to Jboss, Primefaces and EJB (this is to help support legacy applications)
- PostgreSQL, MS SQL, mySQL database
- Camunda (be a plus)
- AWS exposure (be a plus)
Are you someone who can:
- Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- Write well designed and efficient code for medium to large applications.
- Develop, test and maintain high-quality Java applications.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Troubleshoot and debug to optimize performance.
- Ensure the best possible performance, quality, and responsiveness of applications.
- Write clean, scalable, and efficient code.
- Stay updated with the latest industry trends and technologies.
- Work effectively in an Agile environment (participating SCRUM), contributing to sprint planning, reviews, and retrospectives.
- Work in small independent teams
We would love to see applicants who are:
- Very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
- Experienced in System Design (advantageous)
- Development methodologies (advantageous)
- Proficient in Atlassian (i.e., JiRA) software suite (advantageous)
- Hold a bachelor’s degree in computer science, Engineering, or a related field.
- Are proficient in the Java programming language and with object-oriented programming.
- Are familiar with front-end technologies like HTML, CSS, JavaScript, JSF and Angular.
- Are familiar with database technologies like Microsoft SQL and MongoDB.
- Have experience with version control (GIT) and continuous integration concepts.
- Possess strong problem-solving skills and attention to detail.
- Have excellent communication and teamwork abilities.
- Have hands-on experience with Agile methodologies (like SCRUM), and are comfortable working in a fast-paced, iterative development
Dare to imagine the change with us if you are:
- An adaptable problem solver who does not fear change but thrives from it
- A disruptor in your field of IT expertise
- An initiative taker who identifies opportunity and improves
- Known for your delivery track record.
- Wanting to be in a career that makes meaningful contribution to your and other people's lives.
We’ll make a good match if you’re:
- Curious - you're driven by always wanting to know more and learn more.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You’ll benefit from our changeable benefits like:
- Opportunities to network and collaborate.
- Inspiring work environment
- Work that is challenging
- Space to make a difference.
- Opportunities to innovate.
- Conditions that are flexible
- Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
- Resources to help you with your professional development.
- Generous leave policy
- Preferential employee banking rates
- When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
- As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.
End Date: May 4, 2026
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Job Description
Responsible for delivering high-quality customer service through telephone and digital channels, ensuring that customer queries are addressed promptly and resolved efficiently. Acts as a key point of contact to enhance customer satisfaction and support continuous service improvement.
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
End Date: May 2, 2026
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Job Description
To deliver an exceptional experience for Private Wealth clients, focusing on foundational strategies for wealth creation, accumulation, and protection. This job applies relevant Money Management principles to deepen client engagement, drive Vertical Sales Index (VSI) growth, and strengthen long-term client retention and entrenchment.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Participate in planned activities that are appropriate for own development.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
End Date: April 30, 2026
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Job Description
To deliver an exceptional experience for Private Wealth clients, focusing on foundational strategies for wealth creation, accumulation, and protection. This job applies relevant Money Management principles to deepen client engagement, drive Vertical Sales Index (VSI) growth, and strengthen long-term client retention and entrenchment.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Participate in planned activities that are appropriate for own development.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
Job requirements:
- Must have RE5
- Must have an NQF level 7 - FSCA recognized
- Must have Advisory experience in a financial sector
- Banking experience - advantageous
End Date: April 30, 2026
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Are you someone who can:
- Welcome and engage customers entering the branch in a professional and friendly manner
- Understand customer requirements quickly and accurately to determine the correct support channel
- Actively manage the customer waiting experience within the branch environment
- Direct customers to appropriate eChannels and SelfService options to meet their needs
- Prevent complaints by proactively identifying customers requiring additional support
- Intervene when customers are at risk of leaving the branch without being assisted
- Offer alternative solutions such as booking tickets or guiding customers to digital channels
- Provide exceptional customer service to external clients seeking banking or financial assistance
- Build and maintain positive stakeholder relationships within the branch environment
- Deliver customer service in line with quality service standards and customer experience best practices
- Ensure operational excellence through consistent delivery of work processes according to defined standards
- Contribute to cost efficiencies through responsible use of work-related resources
- Optimise own work through the application of learning and continuous improvement
Teamwork, Growth & Continuous Improvement
- Contribute positively to teamwork, inclusivity, and collaboration within the branch team
- Identify opportunities to assess, improve, and develop personal performance
- Actively seek feedback and apply learning experiences to improve service delivery
- Demonstrate adaptability and a willingness to learn as customer and business needs evolve
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
- 1–3 years of experience in client experience and value management in a customer facing service environment like banking, or a related field
You will be an ideal candidate if you possess the following:
- Strong understanding of customer experience principles and service excellence
- Comfort guiding customers to digital and self-service platforms
- Excellent communication and interpersonal skills
You will have access to:
- Continuous learning and development aligned to customer experience excellence
- Exposure to digital banking platforms and service innovation
- A supportive, inclusive team culture focused on service quality
You can be a match if you are:
- Customer centric with a warm, approachable manner
- Proactive and attentive to customer needs
- Confident interacting with diverse customers
- Patient, empathetic, and solutions driven
- Detail oriented with a strong focus on service standards
- A collaborative team player
- Committed to continuous learning and self-improvement
End Date: April 30, 2026
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Job Description
- To provide efficient and effective administration support to financial advisors ensuring more customers and more to customers, whilst mitigating risk by ensuring segregation of duties.
Are you someone who can:
- Identify and escalates potential risks that may lead to increased costs.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
- Conduct follows ups with service providers and ensures close out of relevant actions.
- Ensure first time resolution of customer queries or complaints.
- Take ownership of any requirements and follow up on queries escalated to other areas to ensure delivery on agreed timelines and Service Level Agreements.
- Build on product knowledge and customer service based on feedback and guidance from relevant stakeholders.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Execute own work in accordance with the organizational values and code of ethics.
- Adhere to required governance and compliance standards and escalate potential risks for investigation as and when required.
You will be an ideal candidate if you:
- Advisory Industry knowledge
- Ability to support a Financial Advisor
- Experience working in an Advisory environment
- Ability to resolve customer queries and complaints
- Ensure quality and accuracy of outputs
- NQF 6 in financial management or financial qualification
- 3+ min experience in a Financial Advisory support role or Financial Administration role
End Date: May 6, 2026
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Are you someone who can:
- Leverage and manage existing Independent Financial Advisory relationships
- Establish and onboard new Independent Financial Advisor relationships
- Achieve Invest, Insure and other business sales targets.
- Build and manage a dynamic team of Business Management and Servicing Consultants.
- Provide insight into internal product requirements.
- Keep abreast of the competitor landscape.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate service and solutions to the Independent Financial Advisor.
- Maximize Business Portfolio and cross sell opportunities and strengthen client relationships.
- Translate sales strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and controls to track progress.
- Comply with governance in terms of legislative and audit requirements.
- Monitor costs, benefits per channel.
You will be an ideal candidate if you have:
- A relevant degree in commerce or a related field.
- National certificate in Certified Financial Planning (CFP).
- Client centric with an entrepreneurial flair.
- Have a proven sales and management track record.
- The ability to build enduring client relationships.
- The ability to build, manage and motivate a team of Business and Servicing Consultants.
- The relevant Class of Business training
- Experience in and working with Group Risk, Individual Life and Investment products.
- At least 10 years’ experience in the financial services industry.
- Have good attention to detail.
- Are curious, innovative, passionate, and willing to learn.
- Have an RE5
- Willing to travel locally.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Analyze complex data sets
- Thrive in a collaborative environment
End Date: May 5, 2026
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Are you someone who can:
- Support the development and execution of tactical strategies for the life medical claim’s function, ensuring alignment with business and operational objectives.
- Drive process improvements and operational efficiencies within the claims area to achieve business goals and enhance the customer experience.
- Ensure full compliance with company policies, governance standards, and regulatory requirements across all claims activities.
- Maintain up-to-date expertise on relevant legislation, industry best practices, and internal compliance protocols.
- Build and manage effective working relationships with a range of internal and external stakeholders, various Product Houses and Sales Teams.
- Deliver efficient administrative services through proactive planning, accurate reporting, and timely updates of all claims-related information.
- Oversee daily workflow by prioritizing and assigning tasks to claims assessors and administrators, ensuring objectives, targets, and service standards are consistently met.
- Contribute to product development by transforming insights and ideas into improved products, processes, and services.
- Prepare complex cases and business processes for review and approval by internal governance forums.
- Lead training and development initiatives for staff and stakeholders, focusing on claims processes, best practices, and compliance requirements.
- Continuously seek opportunities to elevate customer experience and optimize operational processes
You will be an ideal candidate if you have:
- Qualifications: Medical Degree or Equivalent bachelor's degree or Professional Qualifications
- Years of experience: Management Level with more than 5 years’ experience in middle management
- Extensive experience in Group Risk, Employee Benefits and Retail Business
- Credit Life
- Life Insurance experience will be essential
End Date: May 5, 2026
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Are you someone who can:
Key Responsibilities
Sales Growth and Distribution Leadership
- Leads and manages team of Channel Managers.
- Drives achievement of API and AUM targets at the national level.
- Responsible for tracking, influencing, and enhancing the entire sales activity value chain.
Translates business strategies into actionable growth plans, through:
- Clear Key Performance Indicators (KPIs)
- Measurable success criteria
- Identifies and converts cross-sell and upsell opportunities across investment and life insurance product lines.
Improves sales efficiency by:
- Analyzing activity patterns
- Optimizing productivity levers
- Implementing performance-enhancing initiatives
- Plans, executes, and measures regional business development campaigns.
- Ensures all associated risks are identified and effectively mitigated.
Service Culture and Advisor Experience
- Establishes a culture of service excellence, prioritising relationship building, innovation, and advisor empowerment.
- Focuses on deepening long-term, trust-based relationships with advisors to strengthen distribution channels and increase market share.
- Translates advisor needs into actionable service solutions aligned with organisational values, service standards, and customer journey frameworks.
- Ensures the technical accuracy and relevance of product knowledge, advice support, and solution design.
- Oversees the resolution of advisor and client escalations, ensuring timely and effective outcomes.
- Leverages insights gained from escalations to proactively drive service enhancements.
- Supports continuous improvement by collecting, analysing, and acting on advisor feedback to refine service and engagement models.
Portfolio Management and Business Development
- Manages internal client portfolios as a core responsibility.
- Generates and develops strategic leads to support business growth.
- Assists advisors in converting revenue-generating opportunities.
- Collaborates with product houses and business units to uncover new revenue streams and increase product penetration.
- Encourages the use of digital, self-service, and platform-based tools to improve advisor efficiency and reduce operational costs.
Risk, Governance, and Compliance
- Operational compliance is a critical responsibility, ensuring strict adherence to all legislative, regulatory, audit, and company policies relevant to the financial advice environment.
- Maintains up-to-date knowledge of applicable legislation, compliance standards, and industry best practices.
- Embeds governance and quality assurance standards across all Channel Manager and BDM activities.
- Participates in risk forums and contributes to proactive risk mitigation strategies.
- Conducts ongoing monitoring of business processes to ensure alignment with quality, governance, and customer journey requirements.
Process and Operational Excellence
- Responsible for aligning and implementing end-to-end processes that support efficient advisor journeys and eliminate friction points.
- Utilises technology, data insights, and platform innovation to streamline processes and improve operational efficiency.
- Regularly reviews and refines existing processes to reduce redundancy and maximise value creation.
- Leverages advisor feedback and performance reports to drive continuous improvement throughout the organisation.
Strategic Input and Execution
- Shapes the tactical direction of the distribution business by aligning operational plans with strategic growth objectives, ensuring cohesive execution across the network.
- Develops and implements initiatives aimed at improving sales, service standards, and the advisor experience to maintain the business’s competitiveness and responsiveness to market changes.
- Engages regularly with advisors and stakeholders to tailor product integration strategies and wealth solutions that address their specific needs.
- Supports the ongoing success of the distribution business through proactive adaptation and stakeholder collaboration.
People Leadership and Capability Development
- Leads and nurtures a team of Channel Managers, ensuring they effectively support BDMs in uplifting advisor performance.
- Identifies skills and competency gaps within the team, implementing targeted development programmes and providing on-the-job coaching.
- Requires all team members to create, execute, and review personal development plans.
- Supports talent management, succession planning, and career pathing in accordance with organisational and legislative requirements.
- Fosters an inclusive, collaborative, and high-performance culture that underpins transformation objectives.
- Champions teamwork, knowledge sharing, and diversity of thought across the distribution network.
Core Key Performance Indicators (KPIs)
- API Growth
- AUM Growth
- Advisor activity uplift and productivity
- Sales efficiency metrics
- Quality of advisor support and service experience
- Campaign performance and conversion rates
- Risk and governance adherence
- Employee engagement and team capability development
- Adoption of digital and platform tools
Qualifications
- Bachelor of Business Administration or equivalent degree.
- Investment and insurance experience is an advantage
End Date: May 5, 2026
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Job Description
- To provide appropriate risk and investment advice for Clients through virtual channels. Adhering to FAIS Compliance requirements. Adhering to the FirstRand Product Matrix and Advice Philosophy.
About The Role
- As a Business Financial Advisor, you’ll be part of a team of self-motivated, sales team through the effective delivery of existing products and financial advisory solutions in the Limpopo region. Successful candidate will be based in Tzaneen Offices.
Are you someone who can:
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
- Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
- Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
- Manage existing clients and grow portfolio through contacting customers, generating leads and managing the growth of active customer account base to increase client base
- Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
- Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice
You will be an ideal candidate if you:
- Relevant Degree in Financial Planning (Industry Related Degree. Preferably a CFP Designation (Certified Financial Planner).
- RE 5
- Must not be under supervision for the following subcategories:
- Long-Term Insurance subcategory A
- Long-Term Insurance subcategory B1
- Long-Term Insurance subcategory B2
- Long-Term Insurance subcategory B2 – A
- Long-Term Insurance subcategory B1 – A
- Structured Deposits
- Participatory Interest in Hedge Fund
- Long-Term Insurance subcategory C
- Retail Pension Benefits
- Pension Funds Benefit
- Shares
- Money Market Instruments
- Participatory Interests in a collective Investment Scheme
- Forex Investment
- Long-Term Deposits
- Short-Term Deposits
- +5 years’ experience in a similar environment
- Experience in writing Business Insurance policies
- Experience in sales, investment and risk acumen
- Experience within the Financial Services Sector
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Strong sales and client service experience
- Ability to bring in new business and increase acquisition
- Strong credit experience and negotiation skills
- Build and maintain stakeholder relationships experience (any segment)
- Strong collaboration skills
- Exposure to dealing with juristic clients
- Portfolio management experience
End Date: May 9, 2026
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Job Description
- To provide appropriate risk and investment advice for Clients through virtual channels. Adhering to FAIS Compliance requirements. Adhering to the FirstRand Product Matrix and Advice Philosophy.
About The Role
- As a Business Financial Advisor, you’ll be part of a team of self-motivated, sales team through the effective delivery of existing products and financial advisory solutions in the Limpopo region. Successful candidate will be based in Tzaneen Offices.
Are you someone who can:
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
- Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
- Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
- Manage existing clients and grow portfolio through contacting customers, generating leads and managing the growth of active customer account base to increase client base
- Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
- Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice
You will be an ideal candidate if you:
- Relevant Degree in Financial Planning (Industry Related Degree. Preferably a CFP Designation (Certified Financial Planner).
- RE 5
- Must not be under supervision for the following subcategories:
- Long-Term Insurance subcategory A
- Long-Term Insurance subcategory B1
- Long-Term Insurance subcategory B2
- Long-Term Insurance subcategory B2 – A
- Long-Term Insurance subcategory B1 – A
- Structured Deposits
- Participatory Interest in Hedge Fund
- Long-Term Insurance subcategory C
- Retail Pension Benefits
- Pension Funds Benefit
- Shares
- Money Market Instruments
- Participatory Interests in a collective Investment Scheme
- Forex Investment
- Long-Term Deposits
- Short-Term Deposits
- +5 years’ experience in a similar environment
- Experience in writing Business Insurance policies
- Experience in sales, investment and risk acumen
- Experience within the Financial Services Sector
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Strong sales and client service experience
- Ability to bring in new business and increase acquisition
- Strong credit experience and negotiation skills
- Build and maintain stakeholder relationships experience (any segment)
- Strong collaboration skills
- Exposure to dealing with juristic clients
- Portfolio management experience
End Date: May 9, 2026
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Job Description
- To translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- The Merchant Growth Executive: Business Segment is an executive leadership role within Merchant Services, accountable for driving distribution‑led growth across the Retail and Business Banking (RBB) segment.
- The core mandate of the role is to design, own, and execute a best‑in‑market merchant distribution strategy, spanning digital and physical channels, to materially grow the Volume of Active Merchant Accounts and to optimise profitability and utilisation of payment services per merchant.
- This role owns merchant distribution end‑to‑end—from strategy formulation through execution, optimisation, and performance management. The role will influence last‑mile delivery internally across Retail Banking and Business Banking channels and will own execution end‑to‑end with external distribution partners.
- The role is a member of the Merchant Services Executive Committee (Exco) and contributes directly to the broader Merchant Services business unit strategy and the RBB segment strategy.
Strategic Context
- Merchant growth is a critical enabler of the bank’s Retail and Business Banking ambition. This role ensures a coherent and scalable merchant distribution and sales capability across the full customer lifecycle:
- From starting a business in Retail Banking (sole proprietors operating from personal accounts),
- Through to formal Business Banking clients (registered PTYs with business accounts).
- The role ensures that merchant payment solutions are embedded at every stage of this journey, with consistent onboarding, sales enablement, and ongoing merchant support.
Job Description
End‑to‑End Merchant Distribution Strategy
- Define and own a clear, best‑in‑market merchant distribution strategy covering:
- Digital channels (self‑service onboarding, embedded journeys, platforms, APIs)
- Physical channels (branches, field sales, relationship managers)
- Hybrid and emerging distribution models
- Determine optimal channel mix, coverage, and economics across merchant segments.
- Own distribution strategy from design through execution and optimisation, with clear performance measures.
Internal Channel Enablement and Last‑Mile Influence
- Drive alignment across Retail Banking and Business Banking distribution channels.
- Influence and enable internal teams responsible for last‑mile delivery, including:
- Branch networks
- Business bankers
- Sales and onboarding teams
- Ensure merchant services are embedded into frontline customer conversations and journeys.
- Align incentives, enablement, tooling, and training to support merchant acquisition and activation.
External Distribution and Partnerships
- Identify, structure, and scale external distribution partnerships to expand reach beyond internal channels.
- Own partnerships end‑to‑end, including:
- Commercial models and performance targets
- Governance and operating models
- Merchant ownership, experience, and economics
- Drive partnerships that create mutual value and accelerate merchant acquisition, activation, and transaction growth.
Merchant Growth, Activation, and Utilisation
- Own merchant acquisition strategy with a clear focus on active merchants, not just signed accounts.
- Drive merchant activation and deeper usage of:
- Physical payment solutions (e.g. POS)
- Digital payment solutions (e‑commerce, online, mobile)
- Increase transaction frequency, volumes, and solution penetration per merchant.
- Ensure merchant propositions demonstrably help merchants grow their own businesses.
Performance Management and Economics
- Define and manage performance against clear KPIs, including:
- Active merchant volumes
- Transaction volumes and utilisation
- Revenue and contribution per merchant
- Channel and partnership economics
- Continuously optimise distribution efficiency, cost‑to‑serve, and profitability.
- Use data and insight to refine strategy, prioritise segments, and scale what works.
Executive Leadership and Strategic Contribution
- Actively contribute as a member of the Merchant Services Exco.
Shape and influence:
- Merchant Services business unit strategy
- Retail and Business Banking segment strategy
- Represent merchant growth and distribution priorities in enterprise‑wide forums.
- Provide thought leadership on merchant, payments, and distribution trends.
People Leadership and Capability Building
- Lead a team of specialist sales and distribution professionals.
- Build a high‑performance culture focused on accountability, outcomes, and execution.
- Demonstrate strong people leadership through:
- Coaching and development
- Performance management
- Talent attraction and succession planning
- Scale organisational capability in line with growth ambition.
Governance, Risk, and Compliance
- Ensure all distribution activities operate within regulatory, risk, and compliance frameworks.
- Partner with Risk, Compliance, and Operations to ensure scalable, safe growth.
- Maintain high standards of customer fairness, conduct, and operational integrity.
Requirements:
Minimum Qualification
- Post-Matric qualification (preferred: Bachelor’s Degree)
Minimum Experience
Leadership experience (5+ years) in:
- Commercial and/or Retail growth
- Distribution, sales, or go‑to‑market leadership
- Proven track record of scaling customer‑facing businesses through multi‑channel distribution.
- Experience operating in complex, matrixed organisations and influencing without direct authority.
Desirable Experience
- Payments, merchant acquiring, fintech, platform, or ecosystem‑based business models
- Partnership‑led growth environments
- Retail and/or Business Banking exposure
Leadership and Personal Attributes
- Strong & passionate strategic and commercial thinker with an execution bias
- Comfortable operating in ambiguity and driving outcomes through influence
- Partnership‑oriented, externally minded, and opportunity‑driven
- Customer‑centric with a clear understanding of merchant needs
- Data‑driven, outcome‑focused, and performance‑oriented
- Inclusive leader who builds strong, motivated teams
End Date: May 6, 2026
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Job Description
To perform comprehensive analysis of credit data and financial statements to evaluate risk associated with credit extensions and lending decisions. This role partners with management to provide actionable insights that inform strategic decision-making and support corporate financial planning.
- Achieve year on year Total Consumer Revenue Growth as per the Branch Financial Performance Report for your Customer Portfolio
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional Credit service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Assist internal sales partners with credit decisions and application of the credit policy.
- Build and maintain relationships with internal business partners
- Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Responsible for maximising cross sell opportunities through credit assessment and client portfolio analysis
- Assist internal sales partners with credit decisions and application of the credit policy and build and maintain relationships with internal business partners
- Ensure average approval turnaround time against target to ensure retention of clients.
- Analyse credit data to estimate degree of risk in extending credit or lending money by accessing credit applications
- Comply with governance in terms of legislative and audit requirements
- Responsible for the returns of daily stats
- Manage personal development to increase own skills and competencies
End Date: May 1, 2026
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Job Description
- To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
- Act responsibly with work related resources in order to contribute to cost containment
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Assist with profit growth for the business through sales and acquisition of new clients
- Support sales through analysis of client portfolio and pro-active client engagement
- Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
- Identify sales opportunities and ensure effective management of the leads pipeline
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Comply with relevant statutory, legislative, policy and governance requirements
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Address customer needs in order to meet or exceed customer expectations
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Achieve expected financial targets and uphold associated service levels
Minimum Requirement:
- FSCA Recognized NQF level 5
- RE5
- Mandated for intermediary sub-cats 1.17, 1.18 and 1.22 (not currently under supervision)
- 1 - 2 years of call center experience
End Date: May 6, 2026
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Job Description
- To plan, direct, and integrate the activities of a portfolio of projects or programme(s) to ensure that goals are accomplished and achieved within defined scope, budget, and timelines.
Job Description
- Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy.
- Deploys integrated risk management, governance and compliance frameworks
- throughout area of responsibility.
- Identify and participate in activities that are appropriate for own development as a life-long learner.
- Manage team or teams in areas of responsibility in delivery against performance
- targets and achievement of wider human capital objectives.
- Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
- Compile reports that track progress and guide business to make informed decisions.
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
- Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand.
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
- Monitor actual project progress and resolve issues speedily to enhance effective client service delivery.
- Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project.
- Accountable for end-to-end programme integration, ensuring multiple projects are sequenced, aligned and collectively deliver intended business outcomes and benefits.
- Translate strategic objectives into clear programme outcomes, value metrics, and benefit-realisation plans.
- Serve as the primary point of accountability for programme health, providing clear, actionable insight and recommendations to senior leadership and steerco forums.
- Proactively manage cross-project dependencies, constraints and conflicts, resolving issues that cannot be addressed at individual project level.
- Define and govern appropriate delivery models across the programme ensuring consistency in controls, cadence and reporting.
- Oversee programme-level risk aggregation, including delivery, technical, regulatory, security and operational risks, and implement mitigation strategies.
- Ensure alignment with enterprise architecture, platform standards and regulatory requirements, managing technical trade-offs and technical debt at programme level.
- Monitor cumulative change impact on business areas and adjust delivery sequencing to minimise disruption and fatigue.
- Provide leadership, coaching and direction to project managers within the programme, uplifting delivery capability and consistency of execution.
- Contribute to succession planning and capability development within the PMO by identifying development opportunities, gaps and coaching needs.
- Align programme execution with portfolio priorities and enterprise roadmaps, contributing to portfolio planning, prioritisation and investment decisions.
- Ensure accurate, transparent programme reporting into PMO, portfolio and executive dashboards.
- Lead programme recovery and remediation initiatives where delivery is at risk, including re-planning, re-scoping or restructuring where required.
- Manage escalations and crisis situations involving multiple stakeholders, suppliers and delivery teams, maintaining focus on business outcomes.
Job Requirements:
- Degree in relevant field (NQF 7 or above) or equivalent qualification
- 8+ years’ experience in the programme / project management space
- Must preferably be registered with a professional body as Professional Project /Programme Manager
- Banking industry knowledge and exposure
- Proven experience in stakeholder relationship building across diverse contexts
- Proven track record of managing complex programmes and collaborating across multinational corporate settings.
- Strong analytical and communication skills, with attention to detail and an ability to manage budgets and timelines effectively.
End Date: May 6, 2026
Method of Application
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