Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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What will you do?
- This is a 12-month contract position allowing the incumbent to gain relevant work experience in the financial services industry. This is a specialist technical role within the SanlamConnect Human Capital team that works closely with various stakeholders within the Human Capital management team, and whose primary responsibilities are to undertake data analytics, investigations, reporting and other relevant HC duties.
What will make you successful in this role?
- Data Collection: collect, process data
- Extract and create regular MIS reports for the business
- Review reports created by others for various audiences
- Identify trends and contribution to the creation of HC insights
- Deliver analysis of HC data
- Undertake data management (structure and storage, transformations)
- Stakeholder management
Qualification and Experience
- Grade 12 or equivalent qualification
- Must have completed and be in possession of a 3-year HR Qualification specializing in IS (Information systems)
- Experience in data analytics advantageous
- Successful candidate should be unemployed
- Preferably no or very limited previous working experience
Core competencies
- Customer Focus
- Collaborates
- Cultivates Innovation
- Drives results
- Being resilient
Personal Attributes
- Tech savvy
- Plans and aligns
- Optimizes work processes
- Communicates effectively
- Nimble learning
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What will you do?
- As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
- Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
- Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
- Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
- Ensure retail branch sales delivery and establish and drive a service culture.
- Ensure compliance, quality, and risk management.
- Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
- Monthly planning and reporting of sales and service activities in the Branch.
- Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.
Education and Experience:
- Matric (Grade 12).
- RE1 and RE5.
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
- Class of Business accreditation (annual).
- Compliant with continuous professional development (CPD) current and past cycles.
- A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
- Service Management experience is essential.
- Insurance sales experience.
- Credit and lending experience.
Knowledge, Skills and Competencies:
- Sales tactics and approaches.
- Stakeholder engagement and management.
- Customer service and engagement.
- Relevant Regulatory frameworks, policies, and standards.
- Sanlam insurance products (ideal).
- People management practices and principles.
- Business Acumen.
- Computer literate.
- Data and analytics (including data visualisation).
- Project management.
- Critical thinking and problem-solving skills.
- Strong communicator (verbally and in writing).
- Able to lead and motivate a team.
- Driven to exceed targets.
- Organising skills.
- Adaptable and able to learn quickly.
- Resilient and open to change.
go to method of application »
What will you do?
- As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
- Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
- Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
- Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
- Ensure retail branch sales delivery and establish and drive a service culture.
- Ensure compliance, quality, and risk management.
- Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
- Monthly planning and reporting of sales and service activities in the Branch.
- Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.
Education and Experience:
- Matric (Grade 12).
- RE1 and RE5.
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
- Class of Business accreditation (annual).
- Compliant with continuous professional development (CPD) current and past cycles.
- A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
- Service Management experience is essential.
- Insurance sales experience.
- Credit and lending experience.
Knowledge, Skills and Competencies:
- Sales tactics and approaches.
- Stakeholder engagement and management.
- Customer service and engagement.
- Relevant Regulatory frameworks, policies, and standards.
- Sanlam insurance products (ideal).
- People management practices and principles.
- Business Acumen.
- Computer literate.
- Data and analytics (including data visualisation).
- Project management.
- Critical thinking and problem-solving skills.
- Strong communicator (verbally and in writing).
- Able to lead and motivate a team.
- Driven to exceed targets.
- Organising skills.
- Adaptable and able to learn quickly.
- Resilient and open to change.
go to method of application »
What will you do?
- As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
- Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
- Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
- Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
- Ensure retail branch sales delivery and establish and drive a service culture.
- Ensure compliance, quality, and risk management.
- Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
- Monthly planning and reporting of sales and service activities in the Branch.
- Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.
Education and Experience:
- Matric (Grade 12).
- RE1 and RE5.
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
- Class of Business accreditation (annual).
- Compliant with continuous professional development (CPD) current and past cycles.
- A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
- Service Management experience is essential.
- Insurance sales experience.
- Credit and lending experience.
Knowledge, Skills and Competencies:
- Sales tactics and approaches.
- Stakeholder engagement and management.
- Customer service and engagement.
- Relevant Regulatory frameworks, policies, and standards.
- Sanlam insurance products (ideal).
- People management practices and principles.
- Business Acumen.
- Computer literate.
- Data and analytics (including data visualisation).
- Project management.
- Critical thinking and problem-solving skills.
- Strong communicator (verbally and in writing).
- Able to lead and motivate a team.
- Driven to exceed targets.
- Organising skills.
- Adaptable and able to learn quickly.
- Resilient and open to change.
go to method of application »
Position Overview
- The Site Reliability Engineer (SRE) at Sanlam Fintech is responsible for ensuring the reliability, scalability, and performance of our cloud-native infrastructure and services.
- This role bridges software engineering and operations, applying engineering principles to solve complex infrastructure challenges. The SRE will focus on building and maintaining resilient systems on AWS, implementing comprehensive observability solutions, and driving automation across the infrastructure lifecycle.
- Operating in a DevOps environment, the SRE takes full ownership of the systems they build and operate, ensuring high availability and optimal customer experience.
- They work closely with Software Engineers, Platform Engineers, and DevSecOps teams to deliver infrastructure solutions that support Sanlam Fintech business objectives and uphold our commitment to operational excellence.
What will you do?
Reliability & Resilience
- Build highly available, fault-tolerant systems on AWS
- Define SLIs, SLOs and error budgets to track and improve reliability
- Plan and implement disaster recovery strategies (RTO/RPO)
- Lead incident response and root cause analysis
- Build self-healing systems with automated fixes for common failures
- Run chaos engineering tests to find and fix weaknesses
Observability & Monitoring
- Set up metrics, logs and traces for full system visibility
- Build dashboards and alerts for fast incident detection
- Implement distributed tracing to spot performance issues
- Set monitoring standards and maintain operational runbooks
- Publish regular uptime and operational metrics reports
Infrastructure Automation
- Write and maintain Infrastructure as Code using Terraform and CloudFormation
- Automate provisioning, configuration and deployments with DevOps/Platform teams
- Build and manage CI/CD pipelines using GitHub Actions
- Implement GitOps practices and self-service automation to reduce manual work
Cloud Infrastructure & Architecture
- Design and optimise serverless solutions (Lambda, API Gateway, Step Functions)
- Manage and optimise Kubernetes clusters
- Implement cloud-native patterns like event-driven and microservices architectures
- Optimise cloud costs and evaluate new AWS services
Software Engineering & Development
- Build clean, well-structured automation tools and scripts
- Apply Clean Architecture and Domain-Driven Design to infrastructure code
- Improve internal tools to boost developer productivity
- Use AI tools (Claude, GPT) to automate routine tasks
Collaboration & Knowledge Sharing
- Work with cross-functional teams using Jira, Confluence and JSM
- Participate in on-call rotations and incident handoffs
- Mentor junior engineers in SRE practices
- Document decisions, procedures and run blameless postmortems
Qualification and Experience
Required Experience
- 5+ years of experience in systems engineering, DevOps, or site reliability engineering roles
- 3+ years of hands-on experience with AWS cloud services in production environments
- 2+ years of experience with Infrastructure as Code (Terraform and/or CloudFormation)
- Demonstrated experience in incident management and on-call responsibilities
- Track record of implementing automation that reduced operational toil
Educational Background
- Bachelor's degree in Computer Science, Information Technology, Engineering or related field; or equivalent practical experience
- Relevant professional certifications are advantageous but not required
What will make you successful in this role?
Cloud Platforms & Infrastructure
- Strong expertise in AWS services including EC2, ECS, EKS, Lambda, API Gateway, Step Functions, S3, RDS, DynamoDB, CloudWatch and networking services such as VPC, Route53 and ALB/NLB
- Deep understanding of serverless architecture patterns and best practices
- Experience with Kubernetes cluster management, deployment strategies and service mesh concepts
- Knowledge of cloud security best practices including IAM, security groups and encryption
Infrastructure as Code & Automation
- Proficiency in Terraform for multi-environment infrastructure management
- Experience with AWS CloudFormation for native AWS resource provisioning
- Strong scripting skills in Python for automation and tooling development
- Experience with configuration management tools and practices
Observability & Monitoring
- Expertise in Datadog, Cloudwatch and OTEL for full-stack observability including APM, infrastructure monitoring, log management and synthetic testing and monitoring
- Experience designing and implementing SLI/SLO frameworks
- Proficiency in creating effective dashboards, alerts and runbooks
- Understanding of distributed tracing and correlation across services
Development & Version Control
- Strong experience with GitHub for version control, code review and CI/CD workflows
- Understanding of Clean Architecture principles and their application to infrastructure code
- Familiarity with Domain-Driven Design concepts for complex system design
- Experience building and maintaining CI/CD pipelines using GitHub Actions
Tools & Platforms
- Proficiency with Atlassian suite (Jira, Confluence) for project management and documentation
- Experience leveraging AI tools (Claude, GPT) for code generation, documentation, and problem-solving
- Familiarity with containerisation technologies (Docker) and orchestration platforms
- Experience with Linux system administration and troubleshooting
Nice To Have Skills
The following skills are desirable and will strengthen a candidate's application:
- Experience with additional cloud providers (Azure and GCP) for multi-cloud strategies
- Knowledge of FinOps practices and cloud cost optimisation techniques
- Experience with chaos engineering tools (AWS Fault Injection Simulator, Gremlin and Chaos Monkey)
- Familiarity with service mesh technologies (Istio and AWS App Mesh)
- Experience with database reliability engineering and performance tuning
- Knowledge of compliance frameworks relevant to financial services (POPIA and PCI-DSS)
- Contributions to open-source projects or community involvement
- AWS certifications (Solutions Architect, DevOps Engineer or SysOps Administrator)
- Kubernetes certifications (CKA and CKAD)
- Experience with event-driven architectures using AWS EventBridge, SNS, SQS or Kafka
Knowledge and Skills
- IT Data Analysis
- IT product enhancements
- Software design and deployments
- Platform management and integration
- Business Requirements
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What will you do?
- The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements.
- Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales.
- Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.
What will make you successful in this role?
Assist in growing the Sanlam Adviser Business
- Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
- Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.
Undertake relevant behaviours to attain targets relating to:
- Revenue generation (Single and recurring premiums)
- Activity quotas
- Promote the Sanlam brand
- Treating customers fairly to be applied to all client engagements
- Role is aligned to your personal career aspirations
Networking, prospecting and leads generation
- Face to face interactions, social or business, to create business opportunities.
- Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
- Turning trusted relationships into business relationships.
- Strengthening existing relationships by increasing the current service.
- Use existing sources to establish opportunities across Sanlam businesses.
- Personalised client value propositions.
- Marketing on social media.
- Undertake selected client focused activities to generate leads and informal prospecting opportunities.
- Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
- Structuring and implementing focused campaigns with new or existing clients in the defined market.
- Requesting active and ongoing leads and referrals from others.
- Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.
Client consultations and sales
- Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
- Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
- Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
- Provide sound personal financial planning advice.
- Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
- Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
- Use relevant processes and system tools to capture analysis information and update records accordingly.
- Review client portfolio annually by undertaking the above steps.
Client Service
- Ensure all client interactions are ethical, courteous and professional.
- Follow-up or refer all existing business queries to be resolved timeously through support.
- Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
- Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
- Initiate long term client relationships and maintain a relational focus.
Monitor, update and reporting (weekly/monthly)
Document and present the following activities:
- Number and profile of contacts, appointments, consultations.
- Issued business and revenue against targets.
- Update client details on records.
- Appropriate workflow and activity monitor system entries.
Qualification and Experience
- Grade 12
- Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months
Method of Application
Use the link(s) below to apply on company website.
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