Team Leader: Banking (Service Operations) at Absa Group Limited (Absa)

Job Description

• Transactional Processes:  Manage and monitor capacity and workloads within areas of accountability and re-allocate efficiently and effectively; 
• Accountable for ensuring seamless execution of day-to-day core processes; 
• Ensure that all transactions performed within area of accountability are compliant with appropriate regulatory and control frameworks; 
• Ensure the team executes all duties in a timeous and efficient manner. 
• These may include:  KYC reviews, PEP reviews, Annual Client Reviews 
• Manage the rejections/rework rates and ensure corrective measures are implemented to address issues  
• Deliver all Project related initiatives within area of accountability 
• Stakeholder Management::  Build strong relationships with both global and local internal and external stakeholders. Effectively communicate developments within areas of activity to all relevant stakeholders. Ensure impeccable and timeous service levels Liaise with various Business Units to achieve business objectives Ensure that teams collaborate effectively  to deliver a high level of client service Liaise with Process and Projects Managers 
• Query resolution:  Escalation point for issues and queries within areas of accountability Undertake query resolution related to client portfolios 
• People: Manages colleagues in area of responsibility to deliver against the operational plans and performance targets (including cross product / collaboration goals), leveraging appropriate people management practices (across the employee lifecycle) & team process to ensure effectiveness, Actively coaches and develops team members;  -Drive staff engagement by acting as a role model for the organization’s values and behaviours  

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)