Application Support Manager - 12 Months Contract - Parktown at Rand Mutual - RMA

THE JOB AT GLANCE

The Application Support Manager will be responsible for effectively and efficiently managing the Application and Production Support team to ensure quality development, testing and support delivery within the defined SLA’s. The incumbent will also be responsible for reviewing change requests and provide input into development and support requirements.

Requirements:

WHAT WILL YOU DO?

• Planning and Management of Developers
• Ensure that strategic and operational plans for the team members to be run past Manager
• Ensure implementation of the approved plans by supervising staff
• Monitor and review plans on an ongoing basis
• Design, develop, enhance, and maintain computer systems
• Conduct checks on codes to ensure that the code is of an appropriate standard and that system is functioning optimally
• Conduct unit tests to ensure proper functioning and operations of software on systems 
• Oversee the delivery of test analysts
• Allocate and supervise work of project team
• Configure and optimize applications
• Design, develop, enhance, and maintain system reports
• Recommend ideas and solutions to guide developers to choose the best and most robust option for code flow

Reporting and Meeting Attendance

• Attend and participate unit meetings/stand-ups to check-in with the team
• Attend and participate in ad hoc meetings
• Timeous submission and quality of monthly and ad hoc reports, as required

Team Coaching and Support

• Provide team members with support and coaching through frequent informal and formal discussions
• Ensure team members comply with standards and procedures
• Provide support to the ICT Operations Manager during performance reviews to monitor and improve the performance of the tea                                                                                                 

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 6: Industry Diploma in BSC Information Technology or equivalent
• 6 - 10 years relevant IT experience; SQL, .net, C#, visual studio, webforms
• 1 – 3 years team lead experience
• 5 - year experience with design patterns
• 3 years’ experience with mobile applications (preferred)
• Ability to liaise with stakeholders on all levels
• Ability to work with data and computer programs to build system solutions
• Write technical specifications
• Configure and optimize applications
• Implement and develop reports on MS reporting services
• Insurance/financial industry experience related to systems