Application Support Officer at FNB South Africa

Job Description

• To liaise between business and IT in terms of existing systems, and is the second level of support for problem resolution
• Are you passionate about delivering exceptional application support and driving process improvements?
• We’re looking for an Applications Support Officer to join our team and ensure seamless system performance, cost efficiency, and outstanding customer service.

What You’ll Do:

• Provide first-time resolution for customer queries and take ownership until closure.
• Ensure technical accuracy in product knowledge and advice.
• Identify and escalate risks and cost drivers; propose process improvements.
• Support technology adoption and optimise processes for better service delivery.
• Comply with governance and compliance standards and report on operational performance.
• Collaborate across teams to meet SLAs and enhance customer satisfaction.

What We’re Looking For:

• Education: Diploma in IT or related field.
• Experience: 3–4 years in application support.
• Knowledge:
• ITIL (certification advantageous).
• Miles or similar Fleet Management Leasing (FML) systems.

Why join FNB? ​​

• Unlock your potential: Launch a dynamic career journey. We support your professional development with industry-leading training programs and a culture that cheers on your achievements.
• Your wellness matters: Enjoy tailored benefits, from competitive financial solutions like special interest rates and reduced banking fees, to personalised health and wellness programs designed to support you in every aspect of life.​
• We all belong: Experience a workplace where every voice is valued and every individual’s contribution is celebrated, reinforcing our belief that diversity fuels innovation.​

End Date: January 20, 2026