TFG (The Foschini Group) is a South African fashion lifestyle retailer & comprises of 22 fashion forward brands.
Our range includes some of the leading fashion, home wear, sportswear, cellular and jewellery brands in the country, as well as a host of innovative financial services. TFG comprises of the following 22 exciting retail brands; @home, @homelivi...
The Application Support Specialist is responsible for providing advanced operational support for application solutions, managing more complex incidents, problems, changes, and service requests. They offer advanced technical solutions, liaise with vendors, and mentor junior team members.
Responsibilities
Provide expert operational support, including root cause analysis, incident management, and SLA achievement.
Manage critical incidents, problems, changes, and service requests. Offer expert technical solutions and configuration.
Liaise with senior vendors and provide technical advice to team members.
Ensure SLA achievement and involvement in projects.
Maintain and enhance application performance. Ensure compliance with best practices and standards.
Support for BI applications.
Track, manage service requests.
Continuously monitor BI systems and applications
Work closely with BI developers, data analysts, and other IT teams to identify and resolve application issues and improve system functionality.
Perform data analysis to identify trends, anomalies, and areas for improvement within BI applications.
Qualifications
Education: A relevant IT qualification.
Experience: 3 years of relevant experience in application support.
Proficiency in SQL and database management.
Experience with BI tools such as Tableau, Power BI, or QlikView.
Familiarity with ETL processes and data warehousing concepts.
Skills
Application Support
Development Environment
Engineering Technical Operations Support
Software Configuration
Systems and Software Life Cycle Engineering
Systems Development Management
Systems Integration and Build
Troubleshoots Technical Issues
Strong analytical and problem-solving abilities, with a keen attention to detail.
Strong understanding of BI tools, SQL, and database management.
Ability to analyse data, identify trends, and solve complex problems
Microsoft Analysis Server experience
Behaviours
Collaborates - effectively works with others to achieve shared goals
Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
Decision Quality - consistently makes timely, well-rounded and informed decisions
Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth
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