Application Systems Analyst at Momentum Metropolitan Holdings Limited

Role Purpose    

• To provide technical support for a portfolio of applications within the Application Operations area of the business.

Requirements    

Qualification and Experience

• Matric Certificate/ Grade 12 Qualification (essential)
• IT Diploma/ Degree/ Bsc Computer Science or any related degree/diploma (essential)
• ITIL Certification (desired)
• 4 - 5 years relevant IT experience
• EndUser support experience

Duties & Responsibilities    

Internal Process

• Proactively identify problems and managing risks that might compromise the availability of applications.
• Monitor end to end to end service and application availability.
• Provide 2nd level end-user support for a portfolio of applications.
• Engage in problem analysis for a portfolio of applications across multiple platforms.
• Restore services after a break in availability.
• Maintain service availability according to Service Level Agreements.
• Engage in continuous improvement of service availability and performance levels.
• Participate in the release management of new applications/upgrades/changes.
• Engage in capacity planning for the Applications Portfolio.
• Focus on preventative maintenance activities, such as Security Updates.
• Consider life cycle management of Application services.
• Focus on vendor engagement for problem resolution and application support.
• Engage in disaster recovery and business continuity planning for Application services.

Client Services

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Effectively manage time and ensure optimal productivity.
• Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.
• Be self-confident, self-motivated and relentlessly pursue targets and goals.

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    

Skills and Knowledge

• Expert technical knowledge of disaster recovery.
• Knowledge of end user support for portfolio applications.
• Knowledge of lifecycle management.
• Knowledge of software development practices like DevOps and CI/CD tool chains.
• TICK and ELK (Open Source monitoring tools) (Advantageous)
• GIT (Advantageous)
• Ansible (Advantageous)
• Python scripting (Advantageous)
• Examining and Articulating Information
• Interpreting Data
• Following Procedures
• Providing Insights
• Interacting with People
• Meeting Timescales

Closing Date    

• 2026/05/31