Applications - Implementation Consultant & Team Lead (Aftersales) - Edenvale - Johannesburg at Motus Holdings Limited

Specific Role Responsibilities

• Daily EOD success failure monitoring
• Offer expert support to the applications service desk consultants (escalations)
• Communicate to key department stakeholder's (project work)
• Gather user and or business requirements for enhancement changes or improvements
• Draft user requirement documents and user test cases
• Document business requirements for enhancement changes or improvements
• Monitor Development progress and communicate the same to stakeholders
• Communicate business requirements for enhancement changes or improvements
• Test developments and communicate feedback until completion
• Implement business requirements for enhancement changes or improvements
• Pilot business requirements for enhancement changes or improvements
• Scope and setup of new business solutions
• Manage implementation timelines and communicate deviations
• User training new business and or continuous improvements
• Update training documentation and engage with training department or update the platform as required
• Document all required changes as per company requirement (signed off change request forms)
• Identify, highlight and escalate project risks to stakeholders
• Collaboratively work to improve system / user performance while mitigating risks
• Work to ensure system and data accuracy and integrity
• Report and escalate system failures and / or data integrity issues
• Promote and encourage logging of calls
• Follow policies and standards in place by Motus and report non-compliance of the same
• Daily time management and call resolutions (update calendar)
• Prioritise other departmental requests without neglecting consultant work
• Promote team culture
• Cross train and upskill peers and / or support consultants
• Regular project status updates
• Complete projects succesfully in time, within budget
• Regular management feedback on all areas of work
• Report Writing and format stationery
• Travel to sites for extended periods during initiative piloting, user groups and or implementationsverall:

Qualifications and Experience

• Experience on DMS applications mandatory (Drive, Auto-Mate, Rev8)
• 5 years experience in the Motor Industry trade and dealership (preferably in Aftersales)
• Project management experience
• Drive, Auto-Mate, Rev8, Microsoft Office suite