AR and Billing Supervisor at Empact Group

Job Description

Provide leadership for all services delivered by the Accounts Receivable & Billing teams:  providing guidance and supervision in achieving the monthly service level to Supercare Services Group; and continuously seeking opportunities for improvements in levels of efficiency and effectiveness.

Take ultimate responsibility for the full range of the billing and accounts receivable cycles including monthly processing, general ledger integration, facilitating financial reporting, and external customer account maintenance with the result of resolution, as well as managing staff to execute central billing & Accounts Receivable processes.

Develop a work culture that fosters application competence, service excellence, customer’s focus, and business process knowledge.

Management of the AR division including the following process:

• Maintain AR ledger and apply cash received,
• Manage and process collections,
• Manage customer requests and enquiries,
• Manage debtors’ days and 60 days+ Targets.
• Reports are completed and emailed within deadlines:
  • Debtors aging on SAP complete with up to date, commentary sent to GM’s weekly on a Tuesday with a view of presenting to the Supercare Management team.
  • Review and sign-off of all customer reconciliations performed by the team as and when required.

 Management of the Billing division including the following processes:

• Bill Customers (VI’s, J’s and credit notes are processed correctly)
• Ensure blocked billing is released.
• Reports are completed and emailed within deadlines:
  • Blocked Billing sent out on the 20th ahead of bill run, and again on the 25th post bill run.
  • All Active file 100% BILLED by close off on the 2nd working day of the month.
  • Confirmation through Qliksense Sales module that all non-recurring revenue is 100% billed by the 2nd working day of the month.
  • New Business/Lost Business/Price Increase/Net credit note reporting completed on a weekly basis (Fridays).
• Provide functional expertise to the team by providing direction and guidance to completing duties and resolving problematic client requests/accounts.
• Ensure that the team are responsive to incoming calls/emails, issue documentation, resolution, and escalation as necessary to other internal groups.
• Assist in achieving day’s receivables targets agreed by the business as part of the working capital process.  Manage customers directly (as required), i.e. receiving and allocating payments and reconciling accounts.
• Work with IT to make sure all systems support the needs of the AR team.
• Allocate resources and responsibilities across debtors’ team to deliver business results.