Area Manager: Broker Service - Pretoria at AVBOB South Africa

Description

Using appropriate methods and a flexible interpersonal style to help build a cohesive team: facilitating the completion of team goals in building a successful team.

• Develop direction by ensuring that the purpose and importance of the team are clarified (e.g. the team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives.
• Develop structure to clarify roles and responsibilities of broker consultants; help ensure that necessary steering, review or support functions are in place.
• Make procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Facilitates goal accomplishment.
• Listen and fully involve broker consultants in team decisions and actions; values and uses individual differences and talents.
• Share important or relevant information with the team such as new products that AVBOB will introduce.
• Adhere to the team’s expectations and guidelines; fulfils team responsibilities; demonstrate personal commitment to the team.

Obtaining information and identifying key issues and relationships relevant to achieving the team’s goals; committing to a course of action to accomplish goals after developing alternatives.

• Identify and fill gaps in information required to understand problems and opportunities.
• Generate alternatives by creating relevant options in addressing problems, opportunities and achieving the desired outcomes.
• Formulate clear decision criteria by considering implications and consequences choose an effective solution.
• Commit decisions to action and implementation.
• Include others in the decision-making process as warrant to obtain good information.
• Make the most appropriate decisions and ensure buy-in and understanding of the resulting decision.
• Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behaviour to accommodate tasks, situations and individuals involved.
• Describe expectations, goals, requests or future goals in a way that provides clarity and excites interest.
• Seek, give and summarize information; ensure that the situation/issue at hand is understood.
• Present own ideas; seek and develop suggestions of others; make procedural suggestions.
• Use appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain genuine agreement; persist by using different approaches as needed to gain commitment.
• Establish good interpersonal relationships by helping people feel valued, appreciated and involved in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Building partnerships, identifies opportunities and taking action to build strategic relationships between one’s area of responsibility and others.

• Analyse the organisation and own area to identify key relationships that should be initiated or improved to further the attainment of own and organisational goals.
• Formulate action plans through collaboration to determine courses of action to realize goals. This would for instance involve the implementation of new products.
• Monitor and evaluate the partnerships and attainment of set goals to market new products.

Focusing and guiding others in accomplishing work objectives.

• Collaboratively works with Broker Consultants to set meaningful performance objectives; sets specific performance goals and identifies measures for evaluating goal achievement.
• Collaboratively work with Broker Consultants to identify the behaviours, knowledge and skills required to achieve goals; identifies specific behaviours, knowledge and skill areas for focus and evaluation.
• Ensure that opportunities for development are available; offer to help individuals overcome obstacles to learning.
• Collaboratively with training department identify observation or coaching opportunities, training, workshops, seminars etc. that will help the individual achieve important goals. Self-development plays a major part in the development of members.
• Use techniques to track performance against goals and to track the acquisition and use of appropriate behaviours, knowledge and skills.
• Hold regular formal discussions with each Broker Consultant to discuss progress toward goals and review performance; evaluate each goal, behaviour, and knowledge and skill area.

Formal presentation: Presenting AVBOB products to individuals or groups, deliver presentations that suits the characteristics and needs of the clients.

• Define clear goals that clearly reflect the needs of the audience.
• Maintain audience attention.
• Present main ideas that support the objective of the presentation. Present facts and details describing the products available in a logical sequence.
• Use non-verbal communication.
• Use audio and visual aids to enhance the audience’s understanding of products.
• Listens and responds to questions and objectives.
• Summarizes the presentation.

Planning and organizing by establishing courses of action to ensure that work is completed efficiently.

• Identify more critical and less critical activities and adjust to sell products.
• Allocate appropriate amounts of time to appointments.
• Dedicate required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments.
• Establish criteria and/or work procedures to achieve a high level of quality, productivity and service.

Requirements

• Grade 12 and life insurance related training programmes on NQF 5 level.
• Comply with FAIS legislation for registration as Fit and Proper individuals
• 140 Credits at NQF Level 4
• Be in possession of a tertiary qualification in marketing or sales
• RE 1 and RE 5
• Proficient in MS Office Suite (MS Word, MS Excel, MS PowerPoint).
• Up to 5 years’ experience including 2 years relevant supervisory experience.
• Intermediate level negotiation skills.