Area Manager at Pump & Abrasion Technologies

Job Description

• The Area Manager is responsible for overseeing the performance and operational execution of multiple retail clothing stores. The role focuses on driving sales, ensuring exceptional customer experience, managing store teams, and maintaining consistent operational standards.
• This position requires a hands-on retail leader who can improve store performance, enforce accountability, and build high-performing teams while ensuring smooth day-to-day store operations.

Key Responsibilities
Sales & Performance Management

• Drive sales growth and profitability across assigned stores
• Monitor KPIs including turnover, conversion, ATV and shrinkage
• Identify performance gaps and implement improvement plans
• Ensure stores consistently achieve monthly targets
• Analyze trading performance and provide action plans

Store Operations

• Ensure compliance with company operational standards
• Maintain strong in-store execution and discipline
• Oversee opening/closing procedures and cash controls
• Ensure stock availability and floor presentation standards
• Support inventory accuracy and loss prevention

Customer Experience

• Ensure stores deliver a premium customer experience
• Monitor service standards and customer engagement
• Resolve escalated customer issues professionally
• Drive a culture of customer-first retail

People Leadership

• Manage and develop store managers and teams
• Conduct regular performance reviews and coaching
• Enforce accountability and discipline
• Support recruitment, onboarding and training
• Build a motivated, high-performance retail culture

Visual Merchandising

• Ensure stores maintain brand visual standards
• Monitor product presentation and merchandising execution
• Drive consistency across all locations

Communication & Reporting

• Report store performance to senior management
• Communicate priorities and initiatives to store teams
• Act as the link between head office and stores

Continuous Improvement

• Identify operational inefficiencies
• Implement best practices across stores
• Improve productivity and workflow

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• 2–5 years experience as an Area Manager or multi-store retail manager
• Experience in retail clothing environment essential
• Strong sales and performance management background
• Proven leadership and team development ability
• Strong operational and organizational skills
• Analytical mindset with KPI focus
• Excellent communication and problem-solving skills
• Ability to travel between stores