Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
Effective sales management|- Score cards - Formal and informal feedback
Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
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