The aim of the Gauteng Department of Economic Development is to lead, facilitate and manage sustainable job creation and inclusive economic growth and development in the Gauteng city region.
The Department's mission is to be an activist, interventionist and developmentally-focused department contributing to an inclusive and growing economy in Gauteng by p...
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Law degree (NQF level 7 recognised by SAQA) 3 – 5 years’ relevant experience in consumer protection environment.
Duties :
Implement consumer protection plans, policies, frameworks, procedures, and systems. Give advice on consumer protection related matters. Prepare monthly reports (statistics and narrative on cases and evaluation thereof, determine status and monetary value) and report thereof. Assess complaints and prepare a preliminary assessment report. Conduct compliance monitoring inspections within the province to ensure business compliance with the consumer protection legislation.
Gather information and provide inputs on consumer protection issues. Avail data for trend analysis.Receive and analyse complaints to determine its validity and to determine the required intervention. Investigate and mediate allegations of unfair business practice in accordance with relevant legislation. Issue first letter to the supplier within seven (7) workings of receipt of the complaint.
Conduct physical inspections on the premises of the supplier. Conduct a formal mediation and conciliation session between the complainant and the supplier. Draft settlement agreements. Draft and issue detailed closing letters. Escalate and follow-up on unresolved cases. Draft investigation reports.
Conduct further investigation on unresolved complaints as and when the need arise. Update the status and outcomes on the complaints management system. Upload relevant supporting documents while working on the case. Manage and maintain consumer complaints database.
Engage with the public and stakeholders to handle questions that may arise during workshops. Collaborate with Consumer Protection Agencies to conduct unannounced inspections on the business premises of the suppliers for compliance purpose.
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