Job Vacancies at SurTech Group of Companies

Overview

• The Implementation Consultant: Governance is responsible for leading the successful implementation and configuration of the Diligent One Governance Products for clients. The products include Diligent Boards, BoardEffect, Diligent Entities, etc.
• The consultant works closely with stakeholders to understand governance requirements, configure the solution, manage implementation projects, deliver user training, and ensure a seamless transition to the new platform.
• The role requires a strong combination of technical aptitude, project management skills, client relationship management, and knowledge of corporate governance processes.
• Reporting to: Head of Services
• Management level of role: This is not a management role
• Working environment & travel: Remote role This role could require some travel. Driver's license and own transport is essential.
• Working hours: 07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00

Key Responsibilities

• Project Delivery: Lead end-to-end product implementations, managing timelines, milestones, and concurrent customer onboarding tracks.
• Diligent Boards/BoardEffect Configuration & Integration: Set up digital board books, user permissions, workflows, and security profiles tailored to client governance structures for Diligent Boards and BoardEffect.
• Diligent Entities Configuration & Integration: Facilitate discovery workshops to understand clients' legal entity structures, governance processes, statutory obligations, and reporting requirements. Analyse existing entity management practices and identify opportunities for process improvement.
• Data Migration: Assist clients with preparing data for migration. Import historical documents and governance records for all products. Validate migrated data for completeness and accuracy.
• Training & Enablement: Facilitate training sessions for executives, board members, and system administrators to maximize product utility.
• Stakeholder Management: Serve as the primary operational liaison, aligning cross-functional teams and managing client expectations from kickoff to go-live.
• Relationship Building: Build and maintain strong relationships with key stakeholders within customer organizations, including board members, executives, and administrators.
• Issue Resolution/Support: Act as a first point of contact for customers to address any concerns, questions, or technical issues they encounter while using the Diligent Products, and work with the Global Diligent Support Team to resolve these promptly.

Required Experience

• 1 to 3 years of experience in software implementation, consulting, or professional services. Ideally with a board software management tool.
• Either experience as a Company Secretary or working with Board Management Solutions .
• Experience in the Corporate Governance field.

Behavioural Skills & Soft Competencies

• Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
• Communication Skills: Excellent communication abilities and adept relationship management skills, capable of effectively handling various stakeholders and senior executives concurrently.
• Enthusiastic about technology: Possessing a solution-oriented approach focused on identifying strategies to ensure customer success.
• Customer-Centric Approach: The candidate exhibits a desire to exceed customer expectations by delivering exceptional service and value. The candidate is capable of effectively transferring knowledge and conducting personalised one-on-one training sessions.
• Adaptability: The candidate must be adaptable and flexible to navigate changing customer requirements, organizational dynamics, and evolving product features and functionalities.
• Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships.
• What would make the applicant successful in the role?
• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• You should have an inherent desire to succeed.
• Be DRIVEN.
• Can name more than three Star Wars characters.

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Overview

• We are seeking an experienced and detail-oriented Implementation Specialist with a strong focus on Risk Management to join our team. This individual will be responsible for implementing and optimizing GRC software solutions, particularly for managing risk within the organisation.
• The role requires a deep understanding of risk frameworks and regulatory compliance.
• The successful candidate will play a crucial role in ensuring the smooth deployment, integration, and configuration of GRC platforms to enhance risk management processes.
• Reason for vacancy: Team expansion
• Reporting to: Head of Services
• Management level of role: This is not a management role
• Working environment & travel: Team-orientated environment. Drivers license and own transport is essential. Possible travel into the rest of Africa.
• Working hours: 8:30am to 17:00pm when in the office and will ideally understand that there may be times that they need to work overtime on projects. When based at client sites, the individual will need to work the working hours stipulated by the client.

Key Responsibilities

• Client Engagement: Collaborate with clients to understand their governance, risk, and compliance objectives and tailor GRC software solutions (Diligent One) to meet their specific needs.
• Software Configuration: Gathering requirements from key stakeholders in risk management and compliance teams to tailor the software solution to organisational requirements. Design and configure workflows, risk assessments, reporting dashboards, and risk registers within the GRC software.
• Training and Support: Conduct comprehensive training sessions, empowering users to utilise the software's capabilities effectively. Guide clients in leveraging reporting and analytics tools to derive actionable insights and drive continuous improvement.
• Reporting: Develop and maintain risk dashboards, reports, and key performance indicators (KPIs) to provide real-time insights into the risk landscape within the software.
• Documentation and Communication: Maintain clear documentation of processes, configurations, and customisations, ensuring transparency and accountability throughout the implementation process. Consistently communicate with internal and external stakeholders, informing them of new releases, features, and functionalities.
• Stakeholder Management: Proactively manage stakeholder expectations, ensuring timely work delivery and issue resolution. Identify and communicate innovations or knowledge that enhance our services and offerings.
• Risk Management Processes: Provide expertise in aligning the GRC software to organisational risk management frameworks (e.g., ISO, NIST, COSO, etc.).

Required Experience

• Completed degree in Risk Management, Internal Audit or equivalent.
• A minimum of 2 years experience in a Risk Manager or Risk Officer role
• Experience with risk management software such as CURA, Barnowl, etc would be beneficial.

Behavioural Skills & Soft Competencies

• Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
• Customer-Centric Approach: The candidate exhibits a desire to exceed customer expectations by delivering exceptional service and value. The candidate is capable of effectively transferring knowledge and conducting personalised one-on-one training sessions.
• Performance under Pressure: Excel in working under pressure and adhering to strict deadlines without compromising quality. Demonstrate the ability to work independently, self-manage, and remain focused on tasks.
• Adaptability and Learning Orientation: Effectively prioritise tasks and adapt to evolving priorities while maintaining focus. Openness to direction, coupled with a proactive attitude towards learning and innovation.
• Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships. A self-starter who identifies and addresses project risks proactively, ensuring successful outcome.

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Job Description:

• Our clients are our top priority. The Account Development Manager will manage a set of accounts that are currently using the worlds #1 GRC software solution! We are the sole reseller of this software in South Africa, a solution that is currently used by 89% of the Fortune 500.
• You will be responsible for nurturing client relationships, maintaining a high satisfaction rating, identifying sales opportunities within your client base and ultimately closing deals to meet predetermined targets.
• Reason for vacancy: Growth
• Reporting to: Head of Sales
• Management level of role: This is not a management role
• Working environment & travel: Exceptionally busy, team-orientated environment. This role will require some travel nationally. Driver's license and own transport is essential.
• Working hours: 07h30 – 16h00 or 08h00 to 16h30 or 08h30 to 17h00

Key deliverables

• Utilise strategic, proven sales methodologies to ensure that renewal business opportunities convert to software renewal sales.
• Prepare business cases, proposals, tender responses, presentations, and sales contracts.
• Prepare a variety of sales status reports including activities, follow-ups, closings, and adherence to targets.
• Schedule and conduct Customer Success Meetings with your customer based at the required frequency.
• Schedule and conduct account / relationship management meetings with your customer based at the required frequency.
• Ensure that the CRM system (Zoho) is accurately updated with all necessary information.
• Actively increase your industry knowledge to educate and create awareness within the customer environment.
• Develop and maintain excellent product knowledge and be able to discuss the unique benefits of the solution.
• Ensure that existing client renewals are communicated timeously and processed by the due date.
• Identify upsell opportunities and convert to add-on business software sales.
• Effectively work with the Client Partner to ensure customers are sufficiently enabled to maximize solution utilization.
• Effectively work with the Client Partner to ensure client is satisfied with services received and drive improvements on areas where dissatisfied.
• Effectively partner with the Services team to ensure the overall teams success.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Take inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs.
• Meet regularly with other members of the team to discuss progress and find new ways to improve business.
• Generate progress reports to give to clients and higher-ups within the organization.

Technical knowledge, skills & abilities

• Management of customer communications.
• Understanding of Governance, Risk & Compliance Management.
• Problem solving skills and ability to deal with potentially difficult clients.
• Mature individual with high level of emotional intelligence.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Proficiency with common customer success and customer relationship management software, such as Salesforce.
• Proven solution software sales knowledge and ability.
• Demonstrated track-record in over-achieving challenging targets within an enterprise software solution sales role.

Behavioural, soft competencies & skills

• Target-driven, dynamic and confident.
• Excellent interpersonal, relationship-building and networking skills.
• Ability to confidently communicate with C-suite individuals.
• Proven ability to meet deadlines and thrive under pressure.
• Ability to multi-task and work across multiple projects and clients, without dropping-the-ball.
• Well-spoken and professionally presentable with exceptional presentation skills.

Education & qualifications

• Matric certificate.
• Completed Business Degree / similar is highly preferable.

Details of experience

• At least 5 years proven experience in a software solution sales role with targets consistently achieved (must be in this role currently).
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.

What would make the applicant successful in the role?

• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• You should have an inherent desire to succeed and exceed the goals and targets you and the business have set.
• Be DRIVEN.
• Can name more than three Star Wars characters.
• Accuracy, Leadership, Results Orientation, Accountability, Humour, Integrity.
• We are committed to employing based solely on MERIT, irrelevant of gender, religion or race.

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Overview

• The GRC Software Trainer is responsible for delivering comprehensive training programs to clients and stakeholders on the implementation, utilization, and optimization of the Diligent One (previously known as HighBond) software solution.
• The Trainer plays a critical role in ensuring end-users understand the functionalities, features, and benefits of the software and can effectively integrate it into their workflows to enhance their Governance, Risk and Compliance processes.
• Reporting to: Head of Services
• Reason for vacancy: Team expansion
• Management level of role: This is not a management role.
• Working environment & travel: Exceptionally busy, team-orientated environment. Driver's license and own transport is essential. Possible travel into the rest of Africa.
• Working hours: 08h00 to 16h30, training hours are usually 09h00 – 16h00, training times may vary when training in the rest of Africa.

Key Responsibilities

• Conduct Training Sessions: Deliver engaging and informative training sessions and webinars to clients, and end-users across Africa on various aspects of the Diligent One software, including configuration, administration, reporting, and troubleshooting.
• Develop Training Materials: Design, develop and update training materials, including user guides, manuals, and online resources, to support the implementation and usage of the Diligent One software.
• Customize Training Programs: Tailor training content and delivery methods to meet the specific needs and skill levels of diverse audiences, including administrators, compliance officers, risk managers, auditors, and IT professionals.
• Practical Exercises: Provide practical exercises to familiarize users with the functionality and navigation of the Diligent One software, ensuring they can effectively utilize its features to address their GRC requirements.
• Stay Updated with Software Updates: Keep abreast of software updates, new features, and enhancements released by the software vendor, and incorporate relevant information into training materials and sessions to ensure users are informed of the latest capabilities.
• Gather User Feedback: Collect feedback from users regarding their training experience, software usability, and functionality requirements, and communicate insights to the Head of Services.
• Collaborate with Implementation Teams: Work closely with Diligent One software implementation teams and project managers to ensure seamless transition from implementation to training and provide continuity of support throughout the software lifecycle.

Required Experience

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Prior experience in training delivery and instructional design, preferably in the GRC software domain.
• Proficiency in using GRC software solutions, such TeamMate, BarnOwl, CaseWare Idea and familiarity with other relevant tools and platforms.

Behavioural Skills & Soft Competencies

• Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence, and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
• Communication Skills: Excellent communication abilities and adept relationship management skills, capable of effectively managing various stakeholders and senior executives concurrently.
• Enthusiastic about technology: Possessing a solution-oriented approach focused on identifying strategies to ensure customer success.
• Customer-Centric Approach: The candidate should exhibit a desire to exceed customer expectations by delivering exceptional service and value.
• Knowledge Transfer: The candidate is capable of effectively transferring knowledge and conducting personalised one-on-one training sessions.
• Adaptability: The candidate must be adaptable and flexible to navigate changing customer requirements, organizational dynamics, and evolving product features and functionalities.
• Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships.

go to method of application »

• Would you like to be the first instrumental step in the sales cycle bringing an industry-leading product to organisations? Our Sales Development Representative position role will give you exactly that!
• This is an exciting opportunity for you to take responsibility in identifying sales opportunities for an experienced Business Development Executive and Pre-sales Consultant to drive towards winning.
• Our software solution - Diligent is the global leader in providing SaaS solutions across governance, risk, compliance, audit, board management and entities. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organizations GRC practices so they can make better decisions, faster.
• Reason for vacancy: Growth
• Reporting to: BDM'S and Head of Revenue South Africa
• Management level of role: This is not a management role
• Working environment & travel: Exceptionally busy, team-orientated environment. Remote role
• Working hours: 08h30 to 17h00(Flexible with core hours of 08h30- 16h30)
• Working with Account Executives and cross-functional teams, you will build and prioritise target account lists within your defined territory, prospect new business opportunities, qualify their goals and pain-points and identify how our solution can help them.

Key deliverables

• Generate and seek out new business in targeted industries and accounts through cold-calling, email prospecting and referrals.
• Mapping a customer organization to identify influencers and decision makers.
• Actively increase your industry knowledge to educate and create awareness within the customer environment.
• Identify account specific pain points in order to showcase the offerings of our solutions.
• Utilise strategic, proven sales methodologies to ensure setting of appointments.
• Ensure that the CRM system (Salesforce) is accurately updated with all necessary information.
• Develop and maintain excellent product knowledge and be able to hook for a meeting using the unique benefits of the solution.

Technical knowledge, skills & abilities

• Proven ability to prospect through companies to identify the correct individuals.
• Proven capability of running a full sales cycle, from finding a new opportunity to closing of deals
• Demonstrated track-record in over-achieving challenging targets.

Behavioural, soft competencies & skills

• Target-driven, dynamic, and confident, with a proven track record
• Ability to initiate conversations with senior personnel
• Ability to ask questions that demonstrate understanding
• Well-spoken
• Experience navigating complex organizations
• Ability to self-motivate
• Competitive by nature

Education & qualifications

• Matric certificate
• Other qualifications desirable

Details of experience

• At least 3 years in a similar role
• Proven track record in sales

What would make the applicant successful in the role?

• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• You should have an inherent desire to succeed.
• Be DRIVEN.
• Can name more than three Star Wars characters.

go to method of application »

Job Description:

• SurTech Solutions is the sole South African reseller of Diligent One, a world-class Governance, Risk and Compliance (GRC) software solution trusted by 89% of the Fortune 500.
• We're looking for an experienced, high-performing Business Development Manager to grow our private sector territory. You will build a qualified new business pipeline, lead complex enterprise sales cycles, and close deals that help JSE-listed corporates, financial services and other regulated businesses strengthen governance, risk management and compliance.
• This is a role for someone who is hungry for success, thrives on winning, and wants to build a career at the forefront of enterprise GRC sales in South Africa.

Location: Remote

Reason for vacancy: Growth

• Reporting to: Head of Sales
• Management level of role: This is not a management role
• Working environment & travel: Exceptionally busy, team-orientated environment. This role will require some travel nationally. A valid driver's license and own transport are essential (Hybrid)
• Working hours: 07h30 – 16h00 or 08h00 to 16h30 or 08h30 to 17h00

Key deliverables

• Generate and grow a qualified new business pipeline across the South African private sector (JSE-listed corporates, financial services, insurance and other regulated industries) through prospecting, approved partners and proven enterprise sales techniques.
• Apply strategic, proven sales methodologies to convert new business opportunities into closed enterprise software sales, in line with agreed revenue targets.
• Lead the preparation of business cases, proposals, RFP/RFI responses, presentations and sales contracts, working closely with SurTech's bid, legal and technical teams to meet demanding client deadlines.
• Provide accurate, timely sales status reporting covering activities, follow-ups, closed deals and progress against target.
• Maintain accurate, up-to-date pipeline and forecast information in the CRM system (Zoho), ensuring reliable visibility for sales leadership.
• Continuously build your GRC and private sector industry knowledge to educate customers and create awareness of governance, risk and compliance best practice.
• Develop and maintain deep product knowledge of the Diligent One GRC solution and confidently articulate its unique value to prospective clients.
• Build and maintain senior-level relationships with key private sector decision-makers and influencers (CFOs, Chief Risk Officers, Chief Audit Executives, Company Secretaries, CIOs and Audit Committee Chairs etc.) across JSE-listed corporates, financial services, insurance and other regulated organisations.
• Represent SurTech and the Diligent One GRC solution at relevant private sector industry events, conferences and networking forums to build brand visibility and generate new business leads.
• Maintain up-to-date knowledge of the competitive GRC landscape and clearly articulate SurTech's differentiated value proposition against competing solutions.

Technical knowledge, skills & abilities

• Demonstrated track-record in over-achieving challenging targets within an enterprise software solution sales role.
• Solid understanding of the full enterprise SaaS sales cycle, from lead generation and qualification through to contract close and handover to customer success.
• Working knowledge of corporate governance and compliance frameworks relevant to the South African private sector is advantageous.
• Confident, accurate use of CRM systems (Zoho or similar) for pipeline management and forecasting.

Behavioural, soft competencies & skills

• Target-driven, dynamic and confident.
• Excellent interpersonal, relationship-building and networking skills.
• Ability to confidently communicate with the C-suite and other senior executives.
• Proven ability to meet deadlines and thrive under pressure.
• Ability to multi-task and work across multiple projects and clients, without dropping-the-ball.
• Well-spoken and presentable with exceptional presentation skills.
• High level of personal integrity and ethical conduct, given the corporate governance and compliance standards expected in regulated private sector environments.
• Resilience and patience to manage long, multi-stakeholder enterprise sales cycles.

Education & qualifications

• Matric certificate.
• Completed Business Degree / similar is highly preferable.

Details of experience

• At least 5 years proven experience in a software solution sales role with targets consistently achieved (must currently be working in a similar role).
• Experience selling GRC, audit, risk or compliance software solutions is highly advantageous.
• Existing network of relationships within JSE-listed corporates, financial services or insurance is highly advantageous.
• What would make the applicant successful in the role?
• Strong interpersonal and stakeholder-management skills.
• Self-motivated, collaborative team player who takes ownership.
• A genuine, inherent desire to succeed and to exceed the goals and targets you and the business set together.
• Driven, resilient and hungry for success.
• Can name more than three Star Wars characters.