Risk Management Software Consultant at SurTech Group of Companies

Overview

• We are seeking an experienced and detail-oriented Implementation Specialist with a strong focus on Risk Management to join our team. This individual will be responsible for implementing and optimizing GRC software solutions, particularly for managing risk within the organisation.
• The role requires a deep understanding of risk frameworks and regulatory compliance.
• The successful candidate will play a crucial role in ensuring the smooth deployment, integration, and configuration of GRC platforms to enhance risk management processes.
• Reason for vacancy: Team expansion
• Reporting to: Head of Services
• Management level of role: This is not a management role
• Working environment & travel: Team-orientated environment. Drivers license and own transport is essential. Possible travel into the rest of Africa.
• Working hours: 8:30am to 17:00pm when in the office and will ideally understand that there may be times that they need to work overtime on projects. When based at client sites, the individual will need to work the working hours stipulated by the client.

Key Responsibilities

• Client Engagement: Collaborate with clients to understand their governance, risk, and compliance objectives and tailor GRC software solutions (Diligent One) to meet their specific needs.
• Software Configuration: Gathering requirements from key stakeholders in risk management and compliance teams to tailor the software solution to organisational requirements. Design and configure workflows, risk assessments, reporting dashboards, and risk registers within the GRC software.
• Training and Support: Conduct comprehensive training sessions, empowering users to utilise the software's capabilities effectively. Guide clients in leveraging reporting and analytics tools to derive actionable insights and drive continuous improvement.
• Reporting: Develop and maintain risk dashboards, reports, and key performance indicators (KPIs) to provide real-time insights into the risk landscape within the software.
• Documentation and Communication: Maintain clear documentation of processes, configurations, and customisations, ensuring transparency and accountability throughout the implementation process. Consistently communicate with internal and external stakeholders, informing them of new releases, features, and functionalities.
• Stakeholder Management: Proactively manage stakeholder expectations, ensuring timely work delivery and issue resolution. Identify and communicate innovations or knowledge that enhance our services and offerings.
• Risk Management Processes: Provide expertise in aligning the GRC software to organisational risk management frameworks (e.g., ISO, NIST, COSO, etc.).

Required Experience

• Completed degree in Risk Management, Internal Audit or equivalent.
• A minimum of 2 years experience in a Risk Manager or Risk Officer role
• Experience with risk management software such as CURA, Barnowl, etc would be beneficial.

Behavioural Skills & Soft Competencies

• Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
• Customer-Centric Approach: The candidate exhibits a desire to exceed customer expectations by delivering exceptional service and value. The candidate is capable of effectively transferring knowledge and conducting personalised one-on-one training sessions.
• Performance under Pressure: Excel in working under pressure and adhering to strict deadlines without compromising quality. Demonstrate the ability to work independently, self-manage, and remain focused on tasks.
• Adaptability and Learning Orientation: Effectively prioritise tasks and adapt to evolving priorities while maintaining focus. Openness to direction, coupled with a proactive attitude towards learning and innovation.
• Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships. A self-starter who identifies and addresses project risks proactively, ensuring successful outcome.