Assessing Specialist at Telesure Investment Holdings (TIH)

Responsibilities

Operations Management

• Provide operational support by performing a range of route activities using existing systems and protocols.
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Act as specialist providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
• Consistently provide service in accordance to the pre-agreed service and functional standards.
• Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.

Client & Customer Management (Internal)

• Help senior colleagues manage internal client and customer relationships by using relevant departmental systems.
• Effectively build, maintain and manage relationships with internal departments and stakeholders. Provide technical support, advice and recommendations when required.

Client & Customer Management (External)

• Help senior colleagues manage client and customer relationships by using relevant departmental systems. Effectively engage with the customers, consistently demonstrating all the TSW behaviours, and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute and review existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Implement innovation processes to ensure continuous improvements are delivered.
• Conduct workload activities in most efficient and cost-effective manner.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Maintain internal knowledge and skills of industry methods and process.
• Specialize in specialist vehicle knowledge and apply skills to optimize repair cost.

Education

• Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Experience

• 5 - 10 years’ work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience
• Assessing experience at a short term insurer
• Estimating in a panel beating environment.