Assessor,Loss Adjustor at Standard Bank Group

Job Description

To assess and adjust losses of complex claims such as Subsidence, Storms etc. To manage, control and attend to contractor audits, authorizations over-mandate, upfront assessments, customer complaints and enforce correct interpretation of the Homeowners insurance policy with panel service providers and clients. Perform a mentoring and coaching support function to SIL, service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover.

Qualifications

Qualification required:

• Diploma: Construction Technology
• Degree: Building Science or Construction
• Training Courses: Fire investigation, Kwikot Benchmark training
• Competency :FAIS Compliant 

Experience required:

• Minimum of 5 years as a Building Assessor
• Minimum of 3 years’ experience in the Short-Term Insurance industry

Knowledge, Skills and Abilities

• Knowledge Homeowners policy wording interpretation 
• Knowledge National Building Regulations and the practical knowledge thereof.
• Technical knowledge of:
• Rates
• Building and construction practice
• Plumbing
• Pools
• Pumps & filtering systems
• Flooring (carpets, wooden and laminates)
• Roofing
• Ceilings
• Built in cupboards.
• Municipal by laws
• Knowledge Homeowner property valuation principles for insurance replacement
• Knowledge of Underwriting requirements

Additional Information

Behavioral Competency

• Judgement exercise
• Client-facing
• Analytical ability
• Communication and building relationships
• Resilience
• Assertive
• Commitment
• Data
• Affinity
• Bank’s Values

Technical Competency:

• Communication Skills
• Document Management
• General Administration
• Insurance Operations
• Insurance Processing
• Insurance Products
• Insurance Risk Management
• Risk Management
• Control Evaluation