Asset Management: Deceased Estates Administrator at Nedbank

Job Purpose
We are looking for an process focused  Estates Administrator to join the Client Services team in Cape Town. The purpose of the role includes the effective administration, communication and resolution of investments relating to the deceased investor and ensuring that all risk management and regulatory requirements have been met to transfer the asset to the executor or nominated beneficiaries.  The successful candidate would be expected to complete the end-to-end administration process relating deceased unit holder for unit trust products and tax-free investments. 

The process would include:

• liaising with executors, financial planners and beneficiaries linked to the investment account and ensuring the efficient transfer of the investment to the estate or beneficiaries. 
• Manage cases and expectations, ensure constant communication and the ability to liaise with other areas of the business to be effective in this role.
• Job Responsibilities
• Foster professional relationships with beneficiaries; intermediaries and others.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Engage our internal clients (NFP; IFA) by keeping up to date with regular progress report.
• Ensure that the deceased estates administration process and timelines is clearly communicated to relevant stakeholders (distribution team, executors, financial planners, beneficiaries, etc.)
• Responding to client queries and complaints within 48 hours.
• Finalise estates within the shortest possible time to maximise efficiency while still maintaining high levels of client satisfaction.
• Complete documentation required for the estate administration to clients' needs.
• Complete daily tasks by complying to policies; processes and relevant legislation.
• Contribute towards achievement of financial targets by delivering tasks within the set turn-around times.
• Limit office errors by complying to legislative requirements and instructions.
• Reduce rework by completing work according to standards and instructions.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and is able to administer death claims and sections transfers related to Life products (Living Annuity and Endowment) and Retirement Funds.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification & Experience

• Relevant Degree 
• Postgraduate Diploma: Financial Planning(advantages)
• 5 years estates/legal administration experience
• strong attention to detail
• superior customer service skills
• Thrive in a team environment and be a positive team player
• Problem solving mindset