Latest Vaccancies at Nedbank -(25 Positions)

Job Purpose
We are looking for a skilled Client Estates Practitioner to join the Client Services team in Cape Town. The job purpose would include the administration around the death of the investor and what is required to pass the asset on to the executor or nominated beneficiaries. The successful candidate would be expected to complete the administration function relating to unit trust products for deceased unit holders that want to transfer, withdraw or retire from their accounts.They would need to be able to explain the deceased estates administration process to the heirs and manage expectation as well as finalise estates within shortest timeframe for ease of transfer.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Job Responsibilities

• Understand and is able to administer death claims and sections transfers related to Life products (Living Annuity and Endowments) and Retirement Funds.
• Ensure appropriate communication is designed, maintained and distributed to executors, financial planners and beneficiaries providing information, and progress updates.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Update stats and have monthly meetings with management to identify possible risks.
• Respond to client queries an complaints within 48 hours.
• Escalate all complaints to management.
• Ensure that deceased estates administration process and timelines are clearly communicated to relevant stakeholders (Distribution team, executors, financial planners, beneficiaries etc.)
• Update stats and have monthly meetings with Management to identify possible risks.
• Engage our internal clients (NFP; PFA) by keeping up to date with regular progress report..
• Foster professional relationships with beneficiaries; intermediaries and others.
• Finalise estates within the shortest possible time to maximise profits by making use of statistics progress report.
• Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.
• Ensure that the risk and controls around allocation of assets are effective.

Minimum Experience Level

• 3-5years in  estates/ legal environment

Preferred Qualification

• Post Graduate Diploma: Financial Planning.

Type of Exposure

• Working with a group to identify alternative solutions to work situations.
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Comparing two or more sets of information
• Interacting with diverse people.
• Interacting with external clients
• Tracking cost against a budget
• Working in a fast-paced and changing environment
• Working in a team
• Working with spreadsheets

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Building Partnerships

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Job Purpose
To manage and deliver medium projects, small medium enhancements and any other work as required by the squad, from commencement to completion within the scope; budget and time agreed. Work could be associated with any discipline e.g. property; engineering; information technology; in line with the business strategy.

Job Responsibilities

• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Manage project budget within project scope.
• Deliver projects on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout lifecycle of the project and escalate any deviations.
• Ensure management of scope including coverage of client requirements and based on estimations.
• Manage delivery of project against agreed schedule.
• Meet requirements by providing advice to clients on the most appropriate Project Management approach Identify project stakeholders, communicate their roles and define the level of participation in project, map their communication needs and manage stakeholder engagement strategies through the project plan.
• Manager each stakeholder group actively through the change cycle.
• Conduct business change impact across process, systems and roles according to the change management plan.
• Manage the stakeholders by ensuring an understanding of the behaviours and operations and by defining strategies in project schedule.
• Keep clients and management informed.
• Ensure the change management process is led and supported together with the client.
• Ensure client needs are accurately captured in scope and signed off by stakeholders.
• Ensure satisfactory post implementation review.
• Ensure client needs are accurately captured in scope and signed off by stakeholders.
• Ensure sufficient resource allocation.
• Manage delivery of medium projects according to prevailing Project Management methodology.
• Perform scrum master duties as required by the squad
• Coach and support the business and squad on delivery following agreed governance and process
• People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• NQF level 7 qualification or Honours degree in Project Management or Business management

Essential Certifications

• Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)

Preferred Certifications

Type of Exposure

• Built a high performance culture
• Built and maintained stakeholder relationships
• Delivered compliance risk management programmes and advice
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Manage internal process
• Managed Transformation and Innovation
• Managed Self and Team

Minimum Experience Level

• 5- 8 years working experience in project environment of which 5 years in a PM role.
• 2 Years experience working in an Financial and Advisory environment using IRESS to deliver on Business’ objectives  

Technical / Professional Knowledge

• Industry trends
• Relevant software and systems knowledge
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls
• Financial management
• Information Technology concepts

Behavioural Competencies

• High-Impact Communication
• Initiating Action
• Building partnerships
• Technical/Professional Knowledge and Skills
• Influencing
• Decision Making

Closing Date: 15th, March 2022

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Job Purpose
To provide specific insights into all the functions of the Nedbank Group in order to enable informed decision making at all levels.
Job Responsibilities

• Conduct research by undertaking and documenting feasibility and impact study.
• Create a proposed solution based on the Business Requirements Definition (BRD).
• Produce a High Level Design (HLD) using the BRD.
• Deliver final solution by obtaining customer acceptance and sign off.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Engage and agree proposed solution as contained in High Level Design (HLD) Document by iterative engagements with clients.
• Conduct regular feedback sessions with developers to ensure alignment with technical specifications.
• Build collaborative relationships by assisting team with resolutions of technical issues.
• Adhere to the customer engagement model by communicating new or changed solutions.
• Keep customer satisfied by providing regular feedback sessions and defining the relevant operational level agreements (OLA).
• Ensure work is completed on time by adhering to the deadlines as per the Task Request System (TRS).
• Gather and document business requirements (BRD) by facilitating information gathering sessions with the customer.
• Produce the technical specification document by identifying and analysing relevant data sources; documenting and applying business rules; creating the dimensional model and cube design.
• Explain the design to the front and back end developers by facilitating technical sessions.
• Produce report/ dashboard specification document by engaging with client and developers.
• Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing.•Ensure compliance by adherence to standards; policies and procedures throughout the development lifecycle.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

Minimum Experience Level

• 3 - 5 years experience in IT and BI environment
• Power BI and SQL experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bachelor of Science: Information Technology , Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Developed and Implemented Communications Strategy
• Built and maintained stakeholder relationships
• Improved Processes and Culture
• Manage internal process
• Managed Transformation and Innovation
• Managed Relationships
• Researcher
• Managed self
• Technical / Professional Knowledge
• Administrative procedures and systems
• Business principles
• Business terms and definitions
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Business writing skills
• Cluster Specific Operational Knowledge
• IT / Banking knowledge
• IT / Banking procedures

Behavioural Competencies

• Applied Learning
• Building Partnerships
• Decision Making
• Quality Orientation

Technical/Professional Knowledge and Skills

• Collaborating

Closing Date: 11th, March 2022

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Job Purpose
To provide data management services for the client data domain that spans more than one cluster. Ensure a complete view of client data throughout the organisation and inform and implement the decisions of the data governance council.

Job Responsibilities

• Managing and Resolution of Data Incidents.
• Root cause analysis of data incidents
• Data Management Functions e.g (Documenting lineage, meta data, master data, data flows etc)
• Defining Data strategy and processes

Preferred Qualification

• Bsc Computer Science / BSc Information Technology

Essential Certifications

• DAMA certified data management professional (CDMP) or similar data management certification

Type of Exposure

• Data Analytics
• Managing conflict situations
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Interacting with diverse people
• Interacting with regulatory and industry bodies
• Sharing information in different ways to increase clients understanding
• Change Management
• Communicating complex information orally and in writing
• Conducting gap analysis
• Using different approaches in new and complex work situations of a strategic plan

Minimum Experience Level

• 5 – 7 years in a data managent role specifically dealing with data management principles withon Banking and or Finacial Industrie/s.
• SQL
• BI Tools (eg Power BI, Microstrategy)
• Ab Initio

Behavioural Competencies

• Adaptability
• Building Partnerships
• Communication
• Decision Making
• Stress Tolerance
• Technical/Professional Knowledge and Skills

Closing Date: 14th, March 2022

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Job Purpose
To investigate unusual and/or suspicious transactions that may fall within the ambit of money laundering and accordingly report to the Financial Intelligence Centre (FIC) to ensure Nedbank meets regulatory requirements.

Job Responsibilities

• Highlight relevant risks pertaining to potential money laundering activities.
• Liaise with stakeholders to fully understand expectations and/or requirements to provide feedback to management and stakeholders on progress and to ensure expectations are met.
• Interact with stakeholders within Group Forensic Services (GFS) to build and maintain mutually beneficial relationships to ensure alignment of regulatory requirements and to ensure further action taken on matters referred.
• Provide objective input to stakeholders on, and create awareness of, unusual and/or suspicious activities and actions to be implemented, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients.
• Respond to requests for guidance on unusual and/or suspicious activities from stakeholders.
• Provide information to stakeholders on unusual and/or suspicious activities.
• Manage billable hours allocated. Investigate alleged unusual and/or suspicious transactions.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies.
• Maintain knowledge management, and improve team success by sharing knowledge with team to ensure information is provided correctly to stakeholders.
• Use and access various resources to conduct investigations and report unusual and/or suspicious activities. Substantiate referral of unusual and/or suspicious activities.
• Analyse information by following quality standards and methodology, compile report containing findings of unusual and/or suspicious transactions, and submit reports of these transactions to the Financial Intelligence Centre (FIC) to meet regulatory requirements.
• Record details of unusual and/or suspicious transactions.
• Identify operational and risk related issues. Update management information on relevant system (MIS) so that information regarding fraudulent trends can be reported to Enterprise Risk Committees (ERCOs) and Money Laundering Executive Steering Committees (MLCP) for implementation of preventative and corrective action.       
   

Minimum Experience Level

• 5 years experience in banking and/or financial institution
• Essential Qualifications - NQF Level
• Diploma

Preferred Qualification

• Bachelor of Arts: Law , Certificate: Money Laundering Control
• Essential Certifications
• Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) - preferred, not essential

Type of Exposure

• Building and maintaining effective relationships externally and internally
• Conducting root cause analysis
• Analysing situations or data that require an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Drafting reports
• Analysing and interpreting data
• Managing customer expectations
• Communicating complex information in writing and verbally
• Capturing data
• Working in a fast-paced environment
• Technical / Professional Knowledge
• Forensic examination
• Fraud investigation methodology
• Governance, Risk and Controls
• Money laundering
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills

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Job Purpose
To drive the Nedbank brand and support sales and service strategy in branch network to achieve sales and service targets.
Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction.
• Conduct service related workshops and training interventions to improve customer service.
• Analyse relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations.
• Ensure adherance to service standards and strategies by observation and measurement and recommending corrective action.
• Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets.
• Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities.
• Monitor and coach to ensure understanding and effective utilisation of all sales and service systems to achieve strategic objectives.
• Reducing application errors and improve data quality by identifying frequent offenders and putting corrective activities in place.
• Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
• Monitor budget to ensure no overspend on marketing and sales within the region.
• Improve branch profitability through driving net new to franchise acquisition.
• Drive activation and entrench sales to improve revenue generating accounts.
• Focus on portfolio tilt and drive relevant products to increase revenue.
• Plan and implement local area marketing activities.
• Identify gaps in sales performance and provide training to impacted staff.
• Drive strategic sales levers by observing; coaching and testing for understanding.
• Increase sales by researching market and identifying sales opportunities and ensuring fulfillment.
• Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.
• Improve productivity and participation through daily focus on sales levers.
• Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.
• Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• Insurance /Brokerage experience
• DOFA experience
• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

•  FAIS Qualification, Regulatory Examination 1 Qualification.

Type of Exposure

• Answering customer questions
• Sharing information in different ways to increase stakeholders understanding
• Communicating complex written information.
• Brainstorming ways of improving a product or situation.
• Challenging the status quo with a view to improving the environment or people's understanding
• Communicating standards to others.
• Coordinating and securing buy-in from internal stakeholders.
• Providing professional advice/opinion
• Using different approaches in new work situations
• Coaching others

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Credit and risk Knowledge

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Job Purpose
We are looking for an energetic, dynamic and well-spoken Client Service Consultant to join the team in Cape Town. The core purpose of this role is to build engagement, trust and long-lasting relationships with clients and financial planners through the delivery of exceptional service experiences.  

We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. 

Job Responsibilities

• Providing client service to Investors telephonically.
• Providing technical support in terms of Collective Investment Schemes and Retirement products.
• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service Level Agreements (SLA).
• Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

Minimum Experience Level

• 2-3 years working experience as a Client Services Consultant within the Asset Management industry.
• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate: Call Centre

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Communication

Technical/Professional Knowledge and Skills

• Managing Work
• Adaptability
• Quality Orientation

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Job Purpose
To create and manage the implementation of the Learning and Development strategy within the Cluster to achieve the business strategy. The role reports into the Head: Organisation Effectiveness and Talent in CIB HR.

Job Responsibilities

• Design  and implement Cluster Learning strategy by interpreting the Business, Cluster People, Group HR – and Group Learning strategies
• Formalise the CIB Youth Development strategy and manage execution thereof together with the Cluster Talent Manager
• Deliver on agreed strategic and operational learning projects and manage their implementation across CIB in line with service level agreements
• Engage with clients to determine and understand the learning needs that will address business objectives and design relevant solutions
• Address business needs by translating business requirements into Learning and Development requirements and by developing implementation plan/s.
• Build relationships with key stakeholders including BU HR, line management and relevant Group HR resources and external parties
• Ensure the development solution address requirements and ensure delivery within agreed timelines by contracting and negotiating with vendor/s, addressing any deviations.
• Ensure the integration of Learning with other processes in the HR value chain to enhance the CIB Employee Value Proposition
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and digitisation of processes
• Manage vendor on boarding process and general maintenance of service level agreements and contracts in line with procurement policies and processes
• Provide agreed information, resources, professional advice and strategic contribution by analysing requirements and delivering Learning and Development solutions in the most cost effective manner, within agreed timeline and meeting financial and business objectives
• Ensure the achievement of the FSC skills development target by optimising spend and development of learning solutions in line with SAQA requirements
• Ensure payment, analysing and approving all vendor invoices.
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
• Manage risks and ensure alignment with regulatory requirements
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Essential Qualifications
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours Degree (HR Development, HR,  Education, Industrial Psychology, Business Management)
• Essential Certifications
• Preferred Certifications
• Relevant Learning and OD industry certification

Minimum Experience Level

• 5 – 8 years’ experience Learning and Development Industry experience

Type of Exposure

• Managing a team of managers
• Coaching and mentoring others
• Building a community of leaders
• Developing a divisional strategy plan
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Managing business risks
• Developing succession plans
• Conducting benchmarking exercises to identify improvement opportunities
• Executing major organisational change
• Networking and building relationships
• Managing a department or area
• Making financial decisions

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Learning and development methodologies
• Methods for measuring training effectiveness
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Communication
• Customer Focus
• Decision Making
• Influencing

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Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Minimum Experience Level

• 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.
• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing or Commerce

Preferred Certifications
Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Communicating internally
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Qualifying Sales
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction

Closing Date: 11th, March 2022

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Job Purpose
To attract best fit talent to the organisation by filling vacancies to enable business to achieve their objectives and minimise risks to the bank.

Job Responsibilities

• Build relationships with internal stakeholders through interactions and by understanding and meeting their needs.
• Engage with candidates in a professional manner by communicating information and providing feedback timeously.
• Maintain networks with service providers through regular communication.
• Align own practices to policies and procedures by building and maintaining relationships with the broader HR community.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Staff surveys etc.).
• Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure authorisation of vacancies and budget is obtained prior to recruitment as per relevant processes and policies.
• Ensure best fit candidates are recruited by clarifying stakeholder's vacancy requirements.
• Attract suitable applicants by creating adverts and advertising vacancies using the most effective sourcing channels.
• Screen applicant cv's by reviewing and identifying appropriate applicants.
• Ensure that policies and practices are met through conducting the shortlisting and interviewing for applicants including record keeping of all applications and communications for audit purposes.
• Finalise applicant shortlisting by engaging line management/HR.
• Ensure that shortlisted candidates are scheduled for interviews; assessments and clearance checks by providing the necessary information to the Recruitment Administrator for processing.
• Participate in deciding on most suitable candidate for appointment through line and candidates engagement.
• Meet miminum required recruitment metrics by continuously monitoring and tracking progress and take corrective action where required.
• Ensure all recruitment activities comply with regulatory requirements.
• Respond to queries or complaints in a timely manner and ensure that they are activley resolved.
• Minimize risk to the bank regarding recruitment practices by updating vacancy and applicant status on all relevant systems; notify applicants accordingly and by keeping accurate recruitment records.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
• Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience gained and certifications obtained within specified time frames.
• Maintain knowledge management; and improve team success by sharing knowledge with team and stakeholders.
• Update and monitor the recruitment process through relevant process tracking documents within service level agreements (SLA).
• Implement effective recruitment service delivery by following the relevant processes and SLA's.
• Ensure that business objectives are met by attracting best fit talent in order to fill vacancies following the recruitment process.
• Ensure a smooth recruitment process by engaging and advising business continuously on recruitment related matters.
• Identify and utilise optimal sourcing channels to ensure vacancies are filled in a cost effective manner.
• Ensure vacancies are filled with best fit talent on time and in a cost effective manner.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Type of Exposure

• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Tracking cost against a budget
• Building and maintaining effective relationships with internal and external clients and vendors
• Managing client expectations
• Integrating information from various HR database sources
• Interacting with diverse people
• Interacting with internal and external candidates
• Working in a fast-paced environment
• Sharing information in different ways to increase stakeholders understanding
• Communicating internally and external

Minimum Experience Level

• 3-5 years recruitment consulting experience
• Behavioural Competencies
• Building Partnerships
• Communication
• Energy
• Stress Tolerance
• Driving for results
• Managing Work

Closing Date: 11th, March 2022

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Job Purpose
To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.

Job Responsibilities

• Validate client and supporting information by assessing the contents of the documents.
• Analyse credit applications by assessing serviceability of the funding applied for.
• Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
• Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
• Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
• Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
• Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
• Manage daily activities of direct reports by monitoring the staff output.
• Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 5 years credit / credit assessment experience within a Banking environment. Business Banking Credit experience will be an advantage. 
• Nedbank Credit Assessment System knowledge – (EPIC, NTE, Banking Platform, ACM and Staff ware will an advantage)

Qualification

• Matric / Grade 12 / National Senior Certificate
• NQF Level 6 or Higher in a Financial or Accounting / Management / Accounting / Analysis

Type of Exposure

• Working with a group and individually to identify alternative solutions to a problem 
• Analysing situations or data that requires an in-depth evaluation of multiple factors 
• Analysing and interpreting qualitative and quantitative data 
• Interacting various levels of management 
• Managing conflict situations. 
• Managing multiple projects 
• Influencing stakeholders to obtain buy-in for concepts and ideas 
• Sharing information in different ways to increase clients understanding 
• Preparing and delivering presentations. 
• Providing professional advice/opinion 

Technical / Professional Knowledge

• Banking knowledge 
• Banking procedures 
• Business Acumen 
• Communication Strategies 
• Data analysis 
• Governance, Risk and Controls 
• Industry trends 
• Nedbank policies and procedures 
• Principles of financial management 
• Principles of project management 

Closing Date: 7th, March 2022

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Job Purpose
To deliver a bespoke digital service experience to independent financial advisors with key outcomes of increased acquisition and retention of assets across product types and grow the Nedgroup Investments brand.  A strong focus on growing and deepening relationships with financial advisors and their assistants through product administration, regulatory/tax support, digital engagement and training, Key to the success of this role is the ability to build strong collaborative relationships with key clients and stakeholders, ability to innovate and constantly improve and a bias for action.

The successful candidate would need to have a sound technical understanding of Collective Investment Schemes, Retirement and Life products and the relevant regulatory framework applicable.

Job Responsibilities

• Deliver excellence on service standards that are relevant to the client segment
• Build strong strategic relationships between the Client Service Team, Business Development Managers, and other stakeholders.
• Create, embed, and maintain a strong client service ethos/culture in the team.
• Develop innovative solutions through collaboration with operational departments to address client needs/pain points.
• Build and utilise feedback from clients to improve the client journey and experience by initiating process and systems improvements
• Build client confidence that deviations will be resolved and minimise deviations by analysing relevant reports to identify trends and highlight process improvement opportunities for relevant stakeholders.
• Ensure efficient utilisation of resources and processes while managing risk appropriately
• Build and deepen relationships with key financial planning offices (planners and personnel) through training and social events
• Develop and implement a relevant digital servicing capability and model for financial planning businesses
• Adhere to, and ensure team adheres to, relevant process documents for all activities.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes. Follow the recruitment process when recruiting talent.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Qualification & Experience Level

• 8 years experience in an Asset Management environment
• 3-5 years experience as a Client Services Manager role
• Postgraduate diploma in Financial Planning (Preferred)

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Job Purpose
To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.
Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
• Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
• Ensure continuity and knowledge base through documenting and recording processes and models.
• Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
• Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Statistics/Mathematics,  CFA/ FRM/CQF

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Executing strategy
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Managing multiple projects

Technical / Professional Knowledge

• Business Acumen
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Quantitative Skills

Behavioural Competencies

• Adaptability
• Applied Learning
• Earning Trust
• Communication
• Stress Tolerance
• Driving for results
• Continuous Improvement
• Technical/Professional Knowledge and Skills

Closing Date: 25th, March 2022

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Job Purpose
We are looking for an process focused  Estates Administrator to join the Client Services team in Cape Town. The purpose of the role includes the effective administration, communication and resolution of investments relating to the deceased investor and ensuring that all risk management and regulatory requirements have been met to transfer the asset to the executor or nominated beneficiaries.  The successful candidate would be expected to complete the end-to-end administration process relating deceased unit holder for unit trust products and tax-free investments. 

The process would include:

• liaising with executors, financial planners and beneficiaries linked to the investment account and ensuring the efficient transfer of the investment to the estate or beneficiaries. 
• Manage cases and expectations, ensure constant communication and the ability to liaise with other areas of the business to be effective in this role.
• Job Responsibilities
• Foster professional relationships with beneficiaries; intermediaries and others.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Engage our internal clients (NFP; IFA) by keeping up to date with regular progress report.
• Ensure that the deceased estates administration process and timelines is clearly communicated to relevant stakeholders (distribution team, executors, financial planners, beneficiaries, etc.)
• Responding to client queries and complaints within 48 hours.
• Finalise estates within the shortest possible time to maximise efficiency while still maintaining high levels of client satisfaction.
• Complete documentation required for the estate administration to clients' needs.
• Complete daily tasks by complying to policies; processes and relevant legislation.
• Contribute towards achievement of financial targets by delivering tasks within the set turn-around times.
• Limit office errors by complying to legislative requirements and instructions.
• Reduce rework by completing work according to standards and instructions.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and is able to administer death claims and sections transfers related to Life products (Living Annuity and Endowment) and Retirement Funds.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification & Experience

• Relevant Degree 
• Postgraduate Diploma: Financial Planning(advantages)
• 5 years estates/legal administration experience
• strong attention to detail
• superior customer service skills
• Thrive in a team environment and be a positive team player
• Problem solving mindset

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Job Purpose
To build management foundation and to deliver operational excellence and productivity through a team of team leaders and technology managers.
Job Responsibilities

• Create a simplified low cost IT operating platform.
• Deliver promised results through ensuring that plans are approved and accepted.
• Manage resources in executing and achieving business strategy and associated metrics.
• Optimise value add through identifying and managing risks arising from own department.
• Support standardised delivery processes by ensuring business area comply with standards, policy and regulatory requirements.
• Improve delivery capabilities and capacity. Improve productivity and smooth day-to-day operations.
• Make quality and timeous decisions.
• Deliver best practice services, meet and exceed client expectations in support of strengthened business IT collaboration.
• Monitor and manage client, service providers, partners and other stakeholder expectations.
• Support improved delivery capabilities.
• Ensure integrity in actions through building trust and respect.
• Ensure communication and building relationship networks upwards, downwards, sideways and outwards.
• Ensure direct reports understand and support Nedbank's vision, values and strategy.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure issues raised in culture survey are addressed and results are improved.
• Deliver a worldclass service by ensuring a client centric culture.
• Manage performance of direct reports and hold them accountable for managing the performance of their direct reports by implementing performance agreements and ensuring a clear vision.
• Share knowledge and insight with team members and management.
• Create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement. Improve work processes, productivity and reduce costs.
• Ensure proper financing of the function.
• Ensure that planned projects and deliverables for the year are achieved within planned budget.
• Contribute in creating a low cost IT operating platform.
• Contribute in improving time to market.
• Ensure improved delivery capabilities and capacity.
• Ensure transformational target are met. Achieve business optimisation.

Key Responsibilities

• Enhancing the scalability and performance of existing database architecture.
• Protecting data by developing data security and restoration policies, procedures, and controls.
• Preparing and presenting system performance reports to senior managers.
• Manage database maintenance, migration, and upgrading hardware and software.
• Documenting processes and complying with best practices in database management.
• Keeping up to date with developments and trends in database management.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Managerial diploma or equivalent Degree 

Type of Exposure

• Built and maintained stakeholder relationships
• Delivered compliance risk management programmes and advice
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Human Resources Business Processes
• Improved transformation and culture
• Supported Transformation, Change and continued Improvement
• Managed Leadership and Learning Results
• Managed Management and Process Results
• Managed Stakeholder / Client Relationships

Minimum Experience Level

• Between 5 & 15 years - managerial experience 
• Advanced proficiency in SQL Database Management
• In-depth knowledge of database technologies, architecture, and data security.
• Knowledge of best practices in database management.

Technical / Professional Knowledge

• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client Service Management

Behavioural Competencies

• Building Partnerships
• Customer Focus
• Decision Making
• Facilitating Change
• Inspiring others
• Business Acumen
• Building Organizational Talent
• Compelling Communication

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Job Purpose
Accountable for the design of client centric CVP's to drive key strategic goals, referred to as battlegrounds in the Nedbank Consumer Segment. The asset owner will manage squad backlog and ensure the strategic intent is delivered via direct marketing across the different available endpoints. The asset manager will be the product owner for projects, manage the squad to drive acquisition and leverage the analytical insights to drive business performance

Job Responsibilities

The asset owner will be responsible for the day to day management of the campaign squad and ultimately the success of the squads, responsibilities will include:

• Design and Development campaigns to meet strategic objectives whilst ensuring campaigns are relevant and client centric  
• Execute on campaigns through agreed business process 
• Review of end to end fulfilment processes for efficiency and effectiveness.
• Drive campaign performance by identifying shortfalls and ensuring corrective action is taken.
• Improve cross sell through driving digital enticement
• Focus on portfolio tilt and drive relevant products to increase revenue.
• Drive Life Cycle Management activities to increase revenue.
• Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
• Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets.
• Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
• Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure the implementation of test and control methodology for all campaigns
• Request and analyse analytics to improve exiting campaigns and identify new
• Report on campaign performance and propose improvements to drive conversion
• Ensure adequate campaign throughput
• Ensure constant review and refinement of campaign to drive conversion

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Minimum Experience Level
• 3 years campaign management and delivery experience

Technical / Professional Knowledge

• Advanced Excel
• Intermediate PowerPoint
• Data Analyses capability
• Business case development
• Understanding of balance sheet and income statements
• Ability to develop and design CVP’s 
• People and stakeholder management
• Team management experience

Closing Date: 14th, March 2022

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Job Purpose
To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist in business value & ROI assessment
• Assist in the implementation of performance measurements
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand process improvement & Enterprise Architecture frameworks
• Understand process measurements focusing on what metrics to capture and where how to capture them in the process
• Understand when and how to use simulation to measure performance improvement
• Understand and apply industry and company change management policies and practices to process initiatives
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
• Identify training needs for business operation changes and obtain and schedule training and competency testing
• Develop communication plans that will facilitate the planned changes
• Providing progress reports to relevant stakeholders 
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Ability to review project plans and help the project manager define technology needs
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

Key Responsibility

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist in business value & ROI assessment
• Able to apply Nedbank process methods and practices on process initiatives

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Industrial Engineering, Computer Science, Informatics, Information Technology/ NQF 7
• Preferred Certifications
• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Type of Exposure

• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Improved transformation and culture
• Manage internal process
• Managed Transformation & Innovation
• Managed Relationships
• Managed Self and Team

Minimum Experience Level

• 7 - 10 years
• 3 - 5 years Management experience of this
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

• Principles of project management
• Relevant regulatory knowledge
• Facilitation techniques
• Presentation Skills
• System Development Life cycle(SDLC)
• Functions Specific Policies Procedures and system Knowledge
• Modelling-EPC/BPMN/UML
• Process Design
• Process Measurements
• Analysis
• Business writing skills
• Agile Concepts

Behavioural Competencies

• Continuous Improvement
• Communication
• Collaborating
• Managing Work
• Influencing
• Leveraging Feedback

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Job Purpose
To monitor and provide assurance on the adherence to compliance practices in client facing clusters to ensure compliance risks are managed and reported across Nedbank.
Job Responsibilities

• Monitor compliance risks and determine the state of compliance in client facing Clusters.
• Ensure compliance requirements are adhered to and adequate compliance risk management practices implemented.
• Execute the annual compliance risk-based program.
• Provide input, review and ensure accurate reporting and articulation of compliance.
• Provide guidance in the completion of subsidiary compliance risk monitoring programs.
• Provide advice and/or input to internal stakeholders on possible contraventions of compliance risks through early detection.
• Maintain relationships with internal stakeholders by establishing partnerships in managing compliance risks.
• Engage with stakeholders formally through determining scope of work, understanding and identifying client needs.
• Develop collaborative relationship with the Compliance Institute of South Africa (CISA).
• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, including CSI.
• People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Diploma: Risk Management , Advanced Diplomas/National 1st Degrees

Essential Certifications/Preferred Certifications

• Compliance Institute of South Africa (CISA) - preferred, not essential

Type of Exposure

• Analysing situations or data that require an in depth evaluation of multiple factors
• Drafting reports
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
• Consolidating data from various sources and identify/interpret trends
• Identifying and interpreting regulatory risk trends
• Managing stakeholder expectations
• Monitoring adherence and compliance
• Working across all risk categories
• Presenting to senior leaders

Minimum Experience Level

• 8 -10 years experience in risk management of which 5 years in a compliance related role
• Technical / Professional Knowledge
• Change management
• Cluster specific operations
• Compliance reporting
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Reputational risk management
• Risk management process and frameworks
• Stakeholder management
• Codes of Good Governance

Behavioural Competencies

• Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Quality Orientation
• Stress Tolerance

Closing Date: 8th, March 2022

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Job Purpose
We’re searching for an experienced User Interface designer to join our team. You will be responsible for exceptional experiences for our users on our digital platforms – iOS, Android and responsive web. Aligning with and contributing to our design system is key to success in this role.  

Job Responsibilities

• Help to define and improve the interface and experience of Nedbank channels. 
• Responsible for designing elegant, simple, hard-working interfaces that may be used by hundreds of thousands of people every day 
• Design features that fit within the larger experience and flows. 
• Adhere to design standards by understanding and following the Design System. 
• Create deliverables (wireframes, mockups, prototypes, flows, and so on) to communicate ideas. 
• Stay informed and share the latest on UI techniques, tools, and patterns. 
• Understand responsive design and best practices. 
• Have knowledge and understanding of design systems theory and practice. 
• Create and present InVision prototypes to users to see how well your design works 
• Review visual coded outputs to make sure they align with design standards 
• Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively. 
• Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics 
• Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience 
• Collaborate actively and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve the user goals 
• Adhere to design standards by understanding and following the Design System 
• Adhere to our client centred design process 
• Consider user feedback from user testing results in order to deliver the best customer experience. 
• Accountable for time management within each project to ensure agreed deadlines are met. 
• Ensure all personal development plan activities are completed within specified timeframe. 
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Design Certification from an accredited Design School

Minimum Experience Level

• 3 - 5 years experience

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

• Process Design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout and design skills
• Web Design

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Job Purpose
Assists in improving the customer experience by gathering customer insights, analyzing data, mining information across all customer touch points and channels and translating it into
actionable activities. Ensures stakeholders understand how to interpret and apply data
Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to improve or enhance processes.
• Add value to Nedbank by supporting the implementation of new processes, policies and systems.
• Contribute to the achievement of team goals.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Ensure team success.
• Plan and monitor business analysis.
• Ensure business analysis activities, communication approach, requirements management and analysis performance.
• Turn data into information to drive action
• Prepare and support dashboard reports containing VOC and operational metrics that are relevant to specific business units.
• Conduct and document requirements elicitation through brainstorming, prototyping, etc Ensure work is completed to plan.
• Analyze and document enterprise.
• Define the business needs.
• Assess and validate solution, requirements and organizational readiness.
• Define assumptions and constraints, specify, model, organize, priorities, verify and validate requirements.
• Conduct requirements management and communication.
• Report progress on tasks and deliverables assigned through regular feedback sessions.
• Deliver requirements outputs on time.
• Understand stakeholder needs. Participate in stakeholder identification, management and analysis.

Minimum Experience Level

• 1-3 years working experience as a Client Experience Analyst/Similar role within the Banking/Financial Services Industry?
• Experience working with Qualtrics?
• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant qualification in Business Analysis from one of the IIBA™ Endorsed Education Providers contributing towards future certification (advantageous).

Additional Requirements

• Presents and explains customer data to internal stakeholders
• Project management and prioritization
• Cross-functional collaboration
• Ability to use advance excel/R and relevant tools to analyze data and create visuals
• Use stories to compellingly and effectively present customer feedback to stakeholders
• Well-developed ability to solve data related problems
• Growth + Client experience + Curious Mindset
• Patience & Perseverance
• Self-awareness
• Client Experience
• Work with Qualtrics
• Power BI
• Putting date togather
• Working with complaints data
• Heat Map

Type of Exposure

• Built and managed stakeholder relationships
• Completed Reports and Achieved Budgets
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Manage internal process
• Managed Relationships
• Managed Self
• Supported Transformation, Change and continued Improvement

Technical / Professional Knowledge

• Business principles
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Project Management
• Relevant Governance controls and regulatory knowledge
• Information Technology concepts
• Usability and GUI techniques
• Problem solving skills
• Modelling (ARIS /UML)
• End -to End Innovation Lifecycle Method
• BA Body Of Knowledge
• Functions specific policies procedures and systems knowledge
• Business Analysis Descipline , Techniques and Practices

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Job Purpose
To manage the deliverables and development of software and/or maintenance; taking end-to-end enterprise ownership to address client requirements in line with Nedbank Business and Information Technology strategy.

Job Responsibilities

• Product Strategy (per value stream):
• Product Vision
• Product Definition
• Product Roadmap
• Execution Plan to realise Product Roadmap (sequencing & prioritisation)
• Product Budget / Funding / AJTP Billing
• Product Resourcing
• Product Operating Structure (Core Team / #Onion)
• Product Health: (Run the Business)
• Operational Stability
• Operational Sustainability
• Utilisation
• Usability
• Scalability
• Performance
• Operating Cost
• Continuous Improvement
• Monitoring, Measuring, and actioning issues (focus on proactiveness)
• Competitiveness
• Product Innovation: (Change the Business)
• Management of common backlog
• Reusability
• Consumption of Patterns / Standards / Guidelines
• Honouring of commitments
• Managing contention / dependencies
• Resourcing (Permanent Staff, Augmentation, and Service Vendors)
• High Quality solutions
• Scalability to meet demand.
• Cost of Innovation

Product CoE:

• Custodians of Nedbank IP / Knowledge
• Ownership and development of Patterns / Standards / Guidelines
• Ownership of Frameworks
• Development of sample code snippets
• Certification of resources
• Governance

Additional Accountabilities:
Responsible for line management activities including but not limited to:

1.  Resource Allocation
2. Resource Capacity
3. -Resource Performance Management

• Deliverables are tracked in JIRA and Confluence
• Timeous and accurate communication to stakeholders
• Correct resources are assigned to roles
• Detailed handovers are completed when resources leave or swap out
• Ensure resources are up to speed with tech before they are assigned
• Provide required capacity
• Reduced technical debt by ensuring Enterprise Architectural alignment
• Responsible for overall technical delivery
• Solves technical issues with the team and leads design and execution of the architecture.
• Has a range of responsibilities from shaping, implementing and leading delivery of strategic solutions ensuring that the customer stays on the leading edge of technology.
• Generates innovative approaches and solutions to complex issues.
• Participates in Agile engineering practices and give guidance in various software and web development technologies to rapidly develop creative and efficient solutions that enhance customer, business partners and employee experience.
• Encourages team members to craft clear user stories, design tests for prototypes and solutions, and continuously deliver product enhancements.
• Liaises with other teams to identify common deliverables and dependencies.
• Works closely with Product owner and team members to identify and socialise product and delivery risks.
• Ensures that the solution complies with organisational standards and policies.
• Deliver business value as per customer expectations
• Delivered within business expected timeframes
• Deliverables are tracked in JIRA and Confluence
• Delivered sustainable business solutions without causing system instability
• Timeous and accurate communication to stakeholders
• Response times to SEVS - Time to resolution
• Response times to focus sessions - time to resolution
• Reduction in IM's and system outages as a result of change.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Post-Matric degree in Information Technology or Business Management
• Certificate: Management Development , Advanced Diplomas/National 1st Degrees

Type of Exposure

• Achieved Client and Relationship Results
• Achieved Management and Process Results
• Built a high performance culture
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved processes and culture

Minimum Experience Level

• 10 - 15 years’ experience in an IT environment (across IT disciplines) of which at least 2 years in a feeder area to this role

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Change management
• Client service management
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• ITIL
• IT Architecture
• General Communication Skills
• Joint application development
• Organisational structure
• IT Assets management processes

Behavioural Competencies

• Aligning Performance for Success
• Earning Trust
• Customer Focus
• Guiding Team Success
• Building Talent
• Driving for Results
• Planning and Organizing

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Job Purpose
To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.

Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through programming and automating processes.
• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
• Challenge model builds from around the cluster through peer review participation and ensuring best practice.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
• Ensure business process consistency through formal communication; updating and maintaining policies.
• Ensure accuracy and feasibility through impact analysis for newly developed products.
• Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

Minimum Experience Level

• 3-5 years relevant experience in an analytical environment

Qualifications

• Matric / Grade 12 / National Senior Certificate
• Post graduate degree in Statistics/Mathematics,Technology,Engineering 

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Executing strategy
• Managing multiple projects
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Analysing and interpreting quantitative and qualitative data
• Technical / Professional Knowledge
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills

Behavioural Competencies

• Applied Learning
• Coaching
• Communication
• Collaborating
• Decision Making
• Continuous Improvement
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose
To apply  specialisation within multiple SAP  projects and support  and technical expertise that meets customer business needs by interacting with stakeholders to define requirements and priorities.  Performs systems analysis, solution design, develop, supports and maintains SAP system.  Drvies technical solution design, system integration, SAP architecture and landscape.

Job Responsibilities

• Contribute to quality and  financial goals by operating within agreed budget and by conforming to the Service Level Agreements.
• Plans and prioritise work outputs with a realistic sense of time a resources involved.
• Ensure conformance to programming and/or configuration standards and /or documentation in line with best practices.
• Investigate and propose enhancements which will result in improved performance.
• Delivers to stakeholders with the appropriate level of urgency.
• Works under limited supervision of mentor/Senior in supporting the achievement of project/deliverables.
• Highlights potential project or solution risks and issues to project management.
• Act in a  Technical integration specialist role  across various SAP disciplines.
• Provide and develop new proposals to key stakeholder.
• Provide Industry solutions and bets practices knowledge to clients.
• Maintain and expand client contact as a high level and  build credible relationship with key client personnel.
• Actively support other team members on projects as well as SAP internal tasks.
• Consult on SAP landscape according to agreed standards.
• Provide input and oversight into testing and implementation of SAP programs.
• Takes ownership in ensuring that internal customers expectations are met.
• Share knowledge.
• Prioritise and/or integrate multiple projects /tasks concurrently.
• Provide input  to highlight inter dependencies between projects and support.
• Consult on SDLC processes.
• Identify and Mitigate risk.
• Drive problem resolution.
• Involved in solution design activities.
• Work closely with project mangers to guide on deliverables.
• Guide op Technical principles.
• Keep up to date on Nedbank strategy and SAP technologies.
• Takes a disciplined approach and works effectively towards clear objectives and prioritises.
• Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
• Uses and share  information from different sources to aid in problem solving.
• Effectively resolves complex problems using creative approaches outside area of expertise.
• Maintaining  and sharing team  knowledge.
• Continually develop core skills, cross-functional expertise and business knowledge.
• Coach and mentor other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
• Responsible for contributing to professional development of consultants.
• Plays a role in the recruitment of new consultants.
• Participate in Nedbank Culture building initiatives), thereby contributing to a culture conducive to the achievement of transformation goals.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bcom/IS/IT ENG/BSc/Com Science related degree  

Preferred Certifications

• Preferred certifies in more than multiple SAP module /ASAP certification 
• SAP BPC Certification

Type of Exposure

• Teamwork
• Collaboration across functional areas
• Relevant data analysis and interpretation
• IT Practices and Industry Knowledge
• Business Consulting skills
• Proficient Business Acumen
• Managing personal work delivery according to timelines and quality standards
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Mentoring and coaching

Minimum Experience Level

• 10 years plus SAP Functional experience
• Team leadership
• Experience with BPC Embedded and BPC Standard - BW4HANA BPC 11.1
• Experience with BPC EPM reporting and BW Query development
• Experience with Fox coding
• Experience with applying LSA++ Architecture in SAP BW/4HANA
• Experience with modelling using the core modelling artefacts of SAP BW/4HANA
• Experience with the application of hybrid modelling in Mixed scenarios
• Experience with SAP ECC FI module
• Experience with Analysis Authorization in SAP BW/4HANA
• Experience with using SAP HANA Studio and the respective perspectives for modelling
• Experience with SAP HANA expert scripts
• Experience with SAP HANA  ABAP to developed and convert programs to SAP HANA calculation views

Technical / Professional Knowledge

• Performance monitoring and tuning
• Data Analysis and Interpretation
• IT Solutions Architecture
• ASAP
• SAP System
• SAP Architecture
• knowledge of SAP
• Microsoft Office
• System Development Life cycle(SDLC)
• Problem solving skills

Behavioural Competencies

• Building Trusting Relationships
• Customer Focus
• Communication
• Technical/Professional Knowledge and Skills
• Strategic Influence
• Coaching
• Innovation

Closing Date: 12th, March 2022

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Job Purpose
To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Authenticate clients and transactions.
• Prevent fraud, risks and losses.
• Mitigate risks and meet legislative requirements.
• Provide client service and meet identified client needs.
• Issue VISA application letters based on client requests.
• Comply with risk standards and take corrective action.
• Minimise losses and ensure corrective action is taken as per procedure and policy.
• Balance and secure branch stock holding.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Seek opportunities to improve business processes and systems.
• Act as brand ambassador.
• Add value to Nedbank by supporting the implementation of new processes, policies and systems.
• Deliver on identified client needs and requirements.
• Build and maintain client relationships.
• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
• Create synergetic internal relationships.
• Identify quality sales leads and enable cross-selling (without advising).
• Meet client information needs and facilitate the processing of sales.
• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
• Reach individual and branch usage (touch points) targets.
• Remain current and stay abreast of Nedbank risk and compliance requirements.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Business Relevant Certificate or Diploma or Institute of Banking.
• Minimum Experience Level
• Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Branch processes and procedures
• Branch service offerings
• Corporate Governance & Compliance
• Cluster specific operations

Behavioural Competencies

• Building Customer Loyalty
• Applied Learning
• Collaborating
• Communication
• Managing Work
• Stress Tolerance
• Quality Orientation

Type of Exposure

• Answering client questions
• Interacting with external customers
• Changing behaviour to meet the demands of changes at work
• Managing client expectations
• Interacting with diverse people
• Performing teller transactions
• Adjusting to a new work process
• Performing Foreign Exchange teller transactions
• Reconciliation cash and stock balances on hand
• Working with clients to solve client problems

Closing Date: 7th, March 2022

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Job Purpose
To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.

Job Responsibilities

• Recover funds on overdrawn accounts by collecting excess and balances on overdrawn accounts through contacting the client via telephone, emails, or sms.
• Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.
• Contact clients telephonically using predefined collections scripts to recover arrears and rehabilitate the client through contacting the client via telephone.
• Set criteria with regards to the number of accounts that need to be worked on a daily basis.
• Ensure that commitments towards arrears are made and keep to arrangements and normal instalments.
• Rehabilitate delinquent accounts and reduce bad debt (risk).
• Analyse the client's account to educate the client on how to manage the account in a way to avoid account incurring an overdrawn balance.
• Attend to customer concerns or arrangements (inbound calls) direct the clients' queries to the relevant department for resolution.
• Instruct the branches to remove blocks and holds on savings accounts.
• Instruct the branches to effect reversal of honouring fees and unpaid charges as well as erroneous charges and fees on client's accounts.
• Compliance or adherence to relevant policies, regulations and legislation.
• Adhere to turn around times in terms of reporting to both Management and to Clients.
• Adhere to the collection and escalation prosedures by following agreed standards and rules (e-mail, dress-code, telephone, leave, absenteeism polies).
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Minimum Experience Level

• 6 months customer service and call centre or retail

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Working with a group and individually to identify alternative solutions to a problem
• Completing various administrative duties
• Responding to client queries both telephonically and face to face
• Capturing data
• Checking accuracy of reports and rec
• Communicating internally
• Drafting reports

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Compliance Knowledge
• Relevant Nedbank Human Resources policies and practices

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Decision Making
• Energy
• Stress Tolerance
• Driving for results